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Quality Auto Center of Springfield

(1,481 reviews)
Visit Quality Auto Center of Springfield
Sales hours: 9:30am to 8:00pm
Service hours: 10:00am to 5:00pm
View all hours
Sales Service
Monday 9:30am–8:00pm 10:00am–5:00pm
Tuesday 9:30am–8:00pm 10:00am–5:00pm
Wednesday 9:30am–8:00pm 10:00am–5:00pm
Thursday 9:30am–8:00pm 10:00am–5:00pm
Friday 9:30am–8:00pm 10:00am–5:00pm
Saturday 9:30am–8:00pm 10:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(973) 665-6316 (973) 665-6316

Reviews

(1,481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Quality Auto Center of Springfield from DealerRater.

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If you want to buy a Prius this is the place to go! They...

If you want to buy a Prius this is the place to go! They also stand behind their cars if there are any problems and will make sure that you leave satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I'm happy with my cars

I bought both of my cars from these guys. Both were/are wonderful cars, and the employees are helpful and respectful. Omar is extremely helpful and easy to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was treated very well when I bought my car here. Peter...

I was treated very well when I bought my car here. Peter was honest and easy to work with. He made sure I knew exactly what I was buying and didn't pressure or rush me. I would highly recommend him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The staff are all really helpful

I got a great deal on my slightly used Ford Focus. It is as good as brand new and has an excellent warranty. The staff are all really friendly and helpful. I first got a car there about 10 years ago, and don't go anywhere else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My first car was nice

This was my first car, fresh out of school, in a new city and new country altogether! My service rep was great! He explained all features in the various models and helped me determine the best model for my needs and made the whole process extremely simple

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The staff was AMAZING! Very professional, they made sure...

The staff was AMAZING! Very professional, they made sure I received the best deal! I would most definitely send more customers their way! Great cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I appreciate everything they did for us

You guys are awesome! A special thank you to the staff for making this possible! Needed a car, even with not so good credit, and they were able to make it happen. I appreciate everything they did for us yesterday!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My family has bought 2 cars in the last 5/6 months from...

My family has bought 2 cars in the last 5/6 months from the used car department. You've gained a customer for life with your great service and great prices!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

STAY AWAY!!!

I had an appointment with Michelle to look at a car. I drove over an hour to get there. When I arrived, she was not available. Julian was then summoned to assist me and was very nice. To our dismay the car was parked way in the back, under a row of trees of their overcrowded lot. The outside of the car was very dirty and needed a wash! The wiper fluid was empty, so i couldn't even clean the windshield! After a test drive and inspection of the car, which had 3 different brands of tires on it, a loose fender panel and road rash on all 4 wheels, i should've left, but it's a rare car so I wanted to see if they would negotiate on the overpriced car. I was then informed they wouldn't negotiate and was also informed there was a $495 document fee, a $995 destination charge! They also frowned on not needing their financing! Worst experience ever at a car dealership! Stay away! They will try to squeeze every dollar out of you in unethical ways! Stay away!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Wanted to thank all the team for being so friendly and...

Wanted to thank all the team for being so friendly and patient. You helped me solve all the problems I had, and answered all of my questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.