Reviews
Write a reviewPoor Service Department
I have had two bad experiences with Landmark Cadillac service department, and I won’t be coming here again to have my car serviced. On the first occasion, they overfilled my transmission fluid and I nearly crashed my car on the highway when it started overheating due to that. I had to bring my car back twice (after the initial service) for them to finally determine the problem. I brought it back recently for an oil change, when they noticed my oil leaking and had to make a major repair. After having it four days, they finally gave it back to me (and almost forgot to do a tire alignment too) and it wasn’t an hour later before the check engine light was on. I ended up having to take it to a different repair place to have it checked because Landmark couldn’t fit me in before I had to leave. It’s believed to be a sensor issue, but it was something flagged before the car was returned to me and not checked because the light went out and they thought it was fixed. My service advisor Diana was kind and understanding, so the service I received from her was good and the reason this isn’t a 1 star review. Overall I’m disappointed, especially considering that I bought my car from Landmark, as did all my family members. I will be discouraging others from coming here in the future for sure.
Poor Service Department
I have had two bad experiences with Landmark Cadillac service department, and I won’t be coming here again to have my car serviced. On the first occasion, they overfilled my transmission fluid and I nearly crashed my car on the highway when it started overheating due to that. I had to bring my car back twice (after the initial service) for them to finally determine the problem. I brought it back recently for an oil change, when they noticed my oil leaking and had to make a major repair. After having it four days, they finally gave it back to me (and almost forgot to do a tire alignment too) and it wasn’t an hour later before the check engine light was on. I ended up having to take it to a different repair place to have it checked because Landmark couldn’t fit me in before I had to leave. It’s believed to be a sensor issue, but it was something flagged before the car was returned to me and not checked because the light went out and they thought it was fixed. My service advisor Diana was kind and understanding, so the service I received from her was good and the reason this isn’t a 1 star review. Overall I’m disappointed, especially considering that I bought my car from Landmark, as did all my family members. I will be discouraging others from coming here in the future for sure.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Quinn, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (217) 793-6050 when you have a chance. Thank you, and we look forward to hearing from you.
I had a very good experience with Landmark Cadilla
Kristin got me what I wanted for a price I could afford. Everyone there was very helpful and friendly. Kristin even sent a courtesy van to pick me up from home and bring me into look at the vehicle.
I had a very good experience with Landmark Cadilla
Kristin got me what I wanted for a price I could afford. Everyone there was very helpful and friendly. Kristin even sent a courtesy van to pick me up from home and bring me into look at the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Landmark Cadillac Team
There are still honest salesman out there!!
I was welcomed by Darrin from a referral and he went above and beyond along with Jaret to make my experience as ooth as possible. They showed great patience with me. They also made sure I was happy and all my wants and needs in a new car were met. They both showed me that there is still kindness in salesman and that it's not just about them making commissions!!
There are still honest salesman out there!!
I was welcomed by Darrin from a referral and he went above and beyond along with Jaret to make my experience as ooth as possible. They showed great patience with me. They also made sure I was happy and all my wants and needs in a new car were met. They both showed me that there is still kindness in salesman and that it's not just about them making commissions!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marcia, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Darrin's and Jaret's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Landmark Cadillac Team
Awesome sales staff
Jeff Belcher is straight up and I appreciate that. He is also very kind and fun to work with. He made the process move quickly.
Awesome sales staff
Jeff Belcher is straight up and I appreciate that. He is also very kind and fun to work with. He made the process move quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, The Landmark Cadillac Team
Great place
Great staff and prompt service. Very friendly staff. Clean facilities. Had recalls done here and would recommend there services for any repairs required. Thank you.
Great place
Great staff and prompt service. Very friendly staff. Clean facilities. Had recalls done here and would recommend there services for any repairs required. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Landmark Cadillac Team
Landmark Mitsubishi scores a 10 with me.
Great service. Pleasant and helpful. Answered all my questions and was not pushy. It was a pleasure to work with Darrin. He provided me with a brand new Mitsubishi Outlander Sport and I love it. I would definitely recommend them.
Landmark Mitsubishi scores a 10 with me.
Great service. Pleasant and helpful. Answered all my questions and was not pushy. It was a pleasure to work with Darrin. He provided me with a brand new Mitsubishi Outlander Sport and I love it. I would definitely recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michele, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Darrin's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Landmark Cadillac Team
Great experience
Camron was great very knowledgeable And easy to work with stop by and get a good deal today…. We are enjoying our car we purchased from Landmark
Great experience
Camron was great very knowledgeable And easy to work with stop by and get a good deal today…. We are enjoying our car we purchased from Landmark
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Landmark Cadillac Team
Go see Greg at Landmark Auto in Springfield!!
If you are looking for a vehicle go see Greg over at Landmark Auto! He will take the time to get you in the vehicle that best fits your needs. The whole staff is courteous and easy to work with!
Go see Greg at Landmark Auto in Springfield!!
If you are looking for a vehicle go see Greg over at Landmark Auto! He will take the time to get you in the vehicle that best fits your needs. The whole staff is courteous and easy to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Landmark Cadillac Team
Shopping for a new vehicle. Head on over to Landm
If you looking for a new vehicle I would highly recommend Landmark. They will work with you. So go take a look at what they have. It was well worth me going there.
Shopping for a new vehicle. Head on over to Landm
If you looking for a new vehicle I would highly recommend Landmark. They will work with you. So go take a look at what they have. It was well worth me going there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Landmark Cadillac Team
Great experience!
Just bought a new Outlander Sport, was lucky enough to work with Darrin! Super easy and painless process! Had a lot of cars on their lot considering the current market. Would highly recommend!
Great experience!
Just bought a new Outlander Sport, was lucky enough to work with Darrin! Super easy and painless process! Had a lot of cars on their lot considering the current market. Would highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Landmark Cadillac Team