Rio Motor Co

4.3
(13 reviews)
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(956) 487-2596 (956) 487-2596

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Reviews

4.3
(13 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Jesse

Great experience with Service Dept. Keep up the good work Cano and Dario.

Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Rio Motor Co.

1.5

Bad Service Avoid The Service Department

First of all I don’t like to give bad reviews but Rio Motors should take action VERY Bad Customer Service in the Service Department the guy named CANO is very rude and thinks hes above everyone make alot of excuses and mecanics are so unprofessional they drive like crazy when inspecting the vehicle and dont diagnose the problem.Took my car for a problem and sounds worst than when I took it for service in matter of time.Another thing My wife owns a gmc arcadia and it keeps getting noise they wont fix saying warranty blah blah blah ,wont buy from GM anymore.The assistants don't know anything they should hire people with great attitude to work , they are just lazy people getting paid for free. VERY UNPROFESSIONAL AND DISRESPECTFUL when he AND them speak .THEY SHOULD FIRE ALL THE TEAM IN SERVICE AND GET NEW ONES.

Dealer response

Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (956) 487-2596 when you can so we can address this situation directly. Thank you and have a great day.

5.0

Exceptional Customer Service No Pressure Sales

We always dread the car buying process because of high pressure sales people trying to sell you things that you know you cannot afford. This was not the case with Rio Motors. I don't have the space to tell you all about our good experience, but know that they are thorough. I will definitely purchase my next car from them again.

5.0

Happy with the experience

My purchase experience was fast and did not have any problems.

5.0

Awesome

Awesome experience, Salesman Eric Rodriguez was exceptional

5.0

EXCEPTIONAL experience at Rio Motors

This is the fourth vehicle we have bought from Rio Motors in Rio Grande City, TX. Exceptional owners, employees and facilities.

Dealer response

Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!

1.0

Bad service department

Service Department sucks they are super slow!! They had my car for days and no service advisor ever contacted me to let me know what and how long it would be there if it wasn?t they I called. Horrible

Dealer response

Hi there, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (956) 622-5566 at your earliest convenience to discuss how we can turn this experience into a positive one.

5.0

Truck service and repair work

I Satisfied with the work done on my truck. Truck was worked on. Oil service was also done

5.0

Oil Change

Great service for Oil Changes! Appointment times are follwed appropriately and completed in a timely manner.

5.0

Oil change

Great customer service at the service dept. I called in for an appointment and was unable to get there on time but they still were able to help me.

Dealer response

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read all 13 reviews