Gregg Young Chevrolet of Norwalk

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
126 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 17, 2020

    This is the third time I have had services completed at this facility and this is the third time I have had issues with them. When my oil change was finished,... Joe handed me a pile of papers, told me to sign (he said nothing else), and I left. I went to get in line for a car wash, assuming my code was in the pile of papers from Joe, and it was not. I had to call the business while in line at the car wash for a code. Once I was in the car wash, I examined the pile papers Joe handed me. I saw that the papers stated that I have a power steering leak. This is the second time you have claimed that I have this issue. I left the facility and went to an auto body shop that stated for the second time that I do NOT have a power steering leak, but AGAIN dirty oil was dumped on the top of my engine. There was dirty oil dripping down my AC lines. Like before, I have called, left voicemails, and sent emails with zero response. I expect this time to be the same.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hannah, we've received your comments and are reviewing your feedback with our team. If you would like to discuss this further, please contact me at yo...ur earliest convenience. Best, Gary Burton Managing Partner

  • 5.0 out of 5
    January 27, 2020

    Taylor is great at dealing with customers. He communicated well. Everything. I came in for was taken care of.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working ...with you or anyone you might send our way in the future. Best, Gary Burton Managing Partner

  • April 6, 2017

    From walking in the door, completing the entire vechicle selection an purchase process, the entire dealership was wonderful, making it a pleasure.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michael, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We wi...ll share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Gary Burton Managing Partner

  • 5.0 out of 5
    January 3, 2020

    The entire staff at Gregg Young are very helpful. From beginning to end everyone went out of their way to help and make you feel important. Our salesman... took the time to hear my wants and needs and was able to deliver on all of them. I have dealt with the service center on two different occasions and both times have been handled efficiently. This dealership does not make you feel like you are just another sale. I highly recommend this dealership to everyone.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stefanie, thank you for taking the time to write this 5-star review. We strive to provide helpful service to all our guests and are glad to hear that ...you received this. Please keep us in mind for your future auto needs, as our team is always here to assist you. Best, Gary Burton, Managing Partner

  • 5.0 out of 5
    December 30, 2019

    Everyone was competent and friendly. They weren?t pushy, which is huge to me! I get they really wanted to get me the best deal! Will definitely go back... next time I need a new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dana, thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right d...ecision. I'm happy to hear about your positive experience with us. Best, Gary Burton, Managing Partner

  • 3.0 out of 5
    May 6, 2019

    My overall experience was OK. The process in which we got to an agreement was a bit of a struggle. Low balled on my trade (which is expected) then waiting... until I get 10 minutes down the road to make me a decent offer is not acceptable! Not being able to purchase this vehicle for the advertised price was a little frustrating, due to GM incentives. I probably wouldn't use this dealership again only because I would try to stay more local!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments ...with our team and we encourage you to contact us if you would like to further discuss your visit.

  • 1.0 out of 5
    November 26, 2018

    Emailed asking the price of a vehicle and got a form reply, followed by another form reply asking how this dealership could "earn my business". To be fair,... they did answer my questions regarding the SUV, and so I decided to have a look at it. Drove nearly 3 hours to see it, only to find that it was not available. They then proceeded to try and upsell another series of vehicles to me, none of which I was interested in. After returning home, I got another email. I replied that since the vehicle I was interested in had been sold (I was told that it wasn't in "acceptable condition" for their lot and had been wholesaled), they could remove my contact information. Received more emails and texts after this. Honestly, this feels like a bait and switch thing. Left me with a bad taste, and I will not consider this dealership in the future.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment with our staff. Please ...don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Best, Gary Burton Managing Partner

  • 5.0 out of 5
    October 31, 2018

    As always, Gregg Young Chevrolet was fast and friendly, put me in a sweet loaner vehicle while mine was in the shop, and went above and beyond in making... sure I was happy!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Gary Burton Managing Partner

  • 1.0 out of 5
    August 14, 2018

    I will never go back here, as well as my family who were contemplating buying their cars here. The FNI Cody wrote up the contract incorrectly so when my... car was totaled by the flood my GAP ins. didnt cover 1600 of the loan. Due to an ERROR on their end with the contract they filed. Johnny and their team are losing multiple customers due to their incompetence and lack of CS. I've bought 2 cars at this location and will never return again.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 9, 2018

    Sold truck that i had an appt to see. texted when in was almost there, was too late. Then tried to upsell me. No apology for wasting my time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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