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My overall experience was OK. The process in which we got to an agreement was a bit of a struggle. Low balled on my trade (which is expected) then waiting... until I get 10 minutes down the road to make me a decent offer is not acceptable! Not being able to purchase this vehicle for the advertised price was a little frustrating, due to GM incentives. I probably wouldn't use this dealership again only because I would try to stay more local!
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments ...with our team and we encourage you to contact us if you would like to further discuss your visit.
Emailed asking the price of a vehicle and got a form reply, followed by another form reply asking how this dealership could "earn my business". To be fair,... they did answer my questions regarding the SUV, and so I decided to have a look at it. Drove nearly 3 hours to see it, only to find that it was not available. They then proceeded to try and upsell another series of vehicles to me, none of which I was interested in. After returning home, I got another email. I replied that since the vehicle I was interested in had been sold (I was told that it wasn't in "acceptable condition" for their lot and had been wholesaled), they could remove my contact information. Received more emails and texts after this. Honestly, this feels like a bait and switch thing. Left me with a bad taste, and I will not consider this dealership in the future.
Thank you for your feedback. Our customers are our top priority and it's discouraging to hear about your recent disappointment with our staff. Please ...don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Best, Gary Burton Managing Partner
From walking in the door, completing the entire vechicle selection an purchase process, the entire dealership was wonderful, making it a pleasure.
Michael, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We wi...ll share your comments with our team and we look forward to seeing you at our dealership in the future. Regards, Gary Burton Managing Partner
As always, Gregg Young Chevrolet was fast and friendly, put me in a sweet loaner vehicle while mine was in the shop, and went above and beyond in making... sure I was happy!
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Gary Burton Managing Partner
I will never go back here, as well as my family who were contemplating buying their cars here. The FNI Cody wrote up the contract incorrectly so when my... car was totaled by the flood my GAP ins. didnt cover 1600 of the loan. Due to an ERROR on their end with the contract they filed. Johnny and their team are losing multiple customers due to their incompetence and lack of CS. I've bought 2 cars at this location and will never return again.
Sold truck that i had an appt to see. texted when in was almost there, was too late. Then tried to upsell me. No apology for wasting my time.
Thanks for doing a great job of detailing my son's 2004 Impala. He loves it. I've been a customer on and off a few years and you recently helped me diagnose... a clogged catalytic converter. Your diagnosis helped my old car get better gas mileage after I got it repaired.
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and... for leaving such an awesome review! Best, Gary Burton Managing Partner
Talked to individual sales rep right away, stayed in contact through phone and text on deals. Very nice, patient, and experienced. Would recommend dealership.
Thank you for taking the time to write us a great review on Cars.com. I am thrilled to hear that you had such a great shopping experience with us. Ple...ase let us know if we can help you with anything else. Best, Gary Burton Managing Partner
Bought our Equinox and the sales process was an enjoyable experience. Jenny treated us GREAT! She was a pleasure to work with. Had a little issue with... the service writer when we had to get some warranty work done, but we got through it ok. Would just suggest that before service tells a customer his repair isn't covered under warranty because it's older than 3 yrs, he checks first for extended warranty. Bottom line i will come back when i'm looking fo another vehicle and hopefully Jenny can help us again.
John, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow an...d improve as a dealership. Thank you for sharing your visit and letting us know that Jenny did such a great job assisting you. We hope to see you again! Gary Burton Managing Partner
Best car dealer I get Toyota Venza 2013 and I had good experience and customer care very professional people. I don't have any problems since I buy the... car
Thank you for the feedback! We are happy to hear of your positive experience at Gregg Young Chevrolet of Norwalk and we are grateful you chose us for ...your automotive needs. We look forward to working with you again! Gary Burton Managing Partner