Reviews
Write a reviewSo so
No guarantees at all. No flexibility with the price. Car was ok condition. Price was a little high for the conditions. William was very straight and honest. Appreciate that.
So so
No guarantees at all. No flexibility with the price. Car was ok condition. Price was a little high for the conditions. William was very straight and honest. Appreciate that.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
2013 Meecedes GL
Beware !! Made a offer through website . Received a replay from John Papas "sold , it's yours". Telling me to wire the money. I stayed need to speak with him and need paperwork. When I drove one hour and half and sat down Chris Gomez the price on the contract was full asking price and not what I offered. He stated the price John gave me was only for that day and there was nothing they could do I told him I had a email confirming the price with John. Find out John was sitting at the desk next to him and never said a word. I asked to speak with the manager never came out . Chris as he was getting in the vehicle to move it said they just put brakes on it and wish he could sell it to me for a dollar. Total xxxxxxxx and a disgrace to his brother ray Catena . Need to take a class from his brother on how to run a legitimate dealership!
2013 Meecedes GL
Beware !! Made a offer through website . Received a replay from John Papas "sold , it's yours". Telling me to wire the money. I stayed need to speak with him and need paperwork. When I drove one hour and half and sat down Chris Gomez the price on the contract was full asking price and not what I offered. He stated the price John gave me was only for that day and there was nothing they could do I told him I had a email confirming the price with John. Find out John was sitting at the desk next to him and never said a word. I asked to speak with the manager never came out . Chris as he was getting in the vehicle to move it said they just put brakes on it and wish he could sell it to me for a dollar. Total xxxxxxxx and a disgrace to his brother ray Catena . Need to take a class from his brother on how to run a legitimate dealership!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lying John Papas!
Agreed on a price before i arrived.When i arrived,the paperwork put in front of me was for full asking by the dealer and NOT what we agreed upon through email. Once it was brought to there attention Chris took the paperwork put in back in his draw and said thatall we can do for you today.
Lying John Papas!
Agreed on a price before i arrived.When i arrived,the paperwork put in front of me was for full asking by the dealer and NOT what we agreed upon through email. Once it was brought to there attention Chris took the paperwork put in back in his draw and said thatall we can do for you today.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Amazing dealer
I purchased a car here in April and was completely amazed by how wonderful the process was. To set up the situation, I live in Colorado Springs and had found the vehicle in car story. The price was beyond believable (low - 25% below KBB!!) and the car was in NJ. I don't know anyone in NJ so I was concerned. I reached out and spoke to Peter V and he was beyond professional. He is amazing! He couldn't have made me feel more at peace. He politely insisted I find an inspection service since I couldn't be there to see the car and he wanted me to feel I had an uninfluenced look at the vehicle vs just his word. I did that and we pressed forward. He then encouraged me to insure I bought through my bank's purchase program to save on the interest rate. He then provided a 'punch list' of the actions I needed to take, a contact for the carrier to ship the car, and great follow through at every step. I have never had a transaction go smoother and I honestly can't wait until I need my next car. I totally believe all these negative ratings had bad experiences but I truly can't understand how. Its been 4 months since the car was delivered and several road trips and it is amazing! We have had no issues and they even remembered to send a happy birthday email. I love this dealer!!
Amazing dealer
I purchased a car here in April and was completely amazed by how wonderful the process was. To set up the situation, I live in Colorado Springs and had found the vehicle in car story. The price was beyond believable (low - 25% below KBB!!) and the car was in NJ. I don't know anyone in NJ so I was concerned. I reached out and spoke to Peter V and he was beyond professional. He is amazing! He couldn't have made me feel more at peace. He politely insisted I find an inspection service since I couldn't be there to see the car and he wanted me to feel I had an uninfluenced look at the vehicle vs just his word. I did that and we pressed forward. He then encouraged me to insure I bought through my bank's purchase program to save on the interest rate. He then provided a 'punch list' of the actions I needed to take, a contact for the carrier to ship the car, and great follow through at every step. I have never had a transaction go smoother and I honestly can't wait until I need my next car. I totally believe all these negative ratings had bad experiences but I truly can't understand how. Its been 4 months since the car was delivered and several road trips and it is amazing! We have had no issues and they even remembered to send a happy birthday email. I love this dealer!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Never again
They advertised a car that they didn't have and tried to sell me an older car for more money. Bait-and-switch, I WILL never go back there again
Never again
They advertised a car that they didn't have and tried to sell me an older car for more money. Bait-and-switch, I WILL never go back there again
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent communication and pricing
Salesperson Peter V was wonderful with communication. He kept me updated by both telephone and email and always answered all my questions. I felt like I had a personal connection to him. The cars are priced to sell which makes the buying process less stressful. thank you Peter
Excellent communication and pricing
Salesperson Peter V was wonderful with communication. He kept me updated by both telephone and email and always answered all my questions. I felt like I had a personal connection to him. The cars are priced to sell which makes the buying process less stressful. thank you Peter
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Disneyland
If you really like cars, this is like going to Disneyland. An incredible inventory and gorgeous, late model cars everywhere. Gary Elias may be the best car salesman I've ever met. He knows the inventory, knows how to connect with buyers,understands cars and is a great listener. All-in-all, a great experience.
Disneyland
If you really like cars, this is like going to Disneyland. An incredible inventory and gorgeous, late model cars everywhere. Gary Elias may be the best car salesman I've ever met. He knows the inventory, knows how to connect with buyers,understands cars and is a great listener. All-in-all, a great experience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
great carbuying experiance, ask for Papas
just bought a jeep wrangler, place is an old airplane hanger, but filled with cars. dealt with a guy named john papas. he was cool, we joked and blazed through the paperwork. cool place, great prices, would definitely buy here again, my girlfriend needs a car in a few months will be coming back here.
great carbuying experiance, ask for Papas
just bought a jeep wrangler, place is an old airplane hanger, but filled with cars. dealt with a guy named john papas. he was cool, we joked and blazed through the paperwork. cool place, great prices, would definitely buy here again, my girlfriend needs a car in a few months will be coming back here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good cars bad staff
Poor service , no management and a lot of unkept promises
Good cars bad staff
Poor service , no management and a lot of unkept promises
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mercedes S 550
I Bought S 550 2015. sales person was fast to sell car but after sale when it comes to documents , he didn't help me at all . Matter of fact my shipment of this car was delayed exactly by one month because of him . Nasty sales man ( i know Sales man name but purposely not mentioning )because after this review no body will go to him. Finally i had to request Manager help to expedite . which he tried .
Mercedes S 550
I Bought S 550 2015. sales person was fast to sell car but after sale when it comes to documents , he didn't help me at all . Matter of fact my shipment of this car was delayed exactly by one month because of him . Nasty sales man ( i know Sales man name but purposely not mentioning )because after this review no body will go to him. Finally i had to request Manager help to expedite . which he tried .
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase