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Hayes Motor Company

(707 reviews)
Visit Hayes Motor Company
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
(806) 589-1327 (806) 589-1327

Reviews

(707 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hayes Motor Company from DealerRater.

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Amazing!

I called Carlos on a Friday and they delivered my car by Monday! I could only put a minimum down and he still got me into my dream car. Thank you thank you! Nothing but good words for this company!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great people; excellent service!

Oscar and the sales team at Hayes went above and beyond to get our family into a new car. We will definitely be purchasing from them again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Thad Politte is the best dealer EVER!

I thought about going to a different, larger dealership, but all I had to do was think about the other vehicles we have gotten from Hayes Motors through Thad Politte, and I never even looked anywhere else! It took a half an hour to find just the perfect car for me, and I couldn’t be happier! We love Thad!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

Awesomeness!!

Great fast service with a smile!! Carlos worked hard and diligently to get us a great deal!! Thanks Carlos and Everybody at Hayes Motors for a great deal!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing customer service

This was our second time buying from them and we were not disappointed at all! Thad worked with us helping us find the right vehicle for our family and I couldn’t be happier! Their service is quick and friendly and they find the best deal possible! I would definitely recommend Hayes Motor Company to anyone looking for their next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Happy with Hays

I shopped at practically every dealership/lot in Lubbock. I found my dream truck at Hays Motor co on ave Q, but it was WAY OUT OF MY PRICE RANGE. I left disappointed with out a tempting test drive. Later that evening Thad with Hays called & invited me back asking for another chance. Long story short, we negotiated a great deal & I was able to drive my dream truck home to Waco, Tx. Thank you Thad, Bill & Hays Motor company for making my dreams come true!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Truly awesome!

Jordan helped me so much as a first time buyer everyone was nice and helped me a lot. They also made sure I got a car I could afford. Awesome place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Friendly, fast and easy!

Carlos and the staff from Hayes Motor Company were absolutely fantastic. The service was friendly and I felt comfortable through the process. I was provided with a Carfax report and the keys for a test drive within 10 minutes of pulling into the dealership. All my questions and concerns were appropriately addressed. I would definitely do business with HMC again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great deal

I’ve had such a great experience buying in this dealership, Thad did a really good job helping us out and having the patience to make all those phone calls

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Amazing

Thad has made an otherwise extremely stressful event very light hearted. I beleive he is very honest and works hard to get the right price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.