Hendrick Volkswagen of Concord

We came in looking to test drive a Jetta. Fonteeno was a great help. Ask for him! A good experience all around. Not much room to negotiate on MSRP at the moment (summer 2021).

After you come to an agreement they ask you to fill out a review for cars.com while they are getting the paperwork together. They catch you when you’re all happy because you are getting a new car. This is a follow up after the entire buying process was completed. I had asked how long it would be before I was on my way and was told it would be about 2 hours. I was told the biggest obstacle was getting the car detailed. It was raining something horribly nasty and I said don’t worry about the exterior just do the interior. Immediately after that I went out to the car and there was a big glob of something very sticky on the side and I asked for that to be taken care of and please remove the dealer logo from the back. Neither of which were ever done, and I’m pretty sure the sales person made a big scratch on the car trying to remove it. When I asked about the glob he said he tried to work on it, but didn’t want to continue to mess with it because he didn’t want to scratch the paint. When I got home and took a cloth and wd40 to it there was a big scratch. Other than taking the plastic out of the interior and putting down the floor mats nothing else was done whatsoever on the inside of the car. In the end I had to wait about 1 1/2 hours to get in the finance office anyway. I didn’t understand why it took so long as it was Monday morning, there was only one other party making a purchase, and I have no idea what else they could possibly have been doing. I discovered I was missing two valve stem covers, and contacted them over chat. I was told they would get with parts department and send them out. I’ve heard nothing since. Overall I’m happy with the car. The customer service experience was not the greatest. Also, I don’t ever remember buying a new car with zero follow up to make sure everything is good. I surely don’t believe the majority of customers have a less than desirable experience, but I did.

Very good and professsional service. Bought my vw ID4 from Hendrick. Ruslan was very knowledgeable and friendly. Since. the time the car was due for arrival, Ruslan would update me periodically to inform me of the most recent status on the car. Once, the car was in, Ruslan made the complete process very smooth. Thanks Ruslan and Hendricj for the nice experience.

We turned in our lease and got top dollar towards the purchase of a great 2021 Atlas! Ask for Teeno, David and Patrick they were so helpful.

We worked with Ruslan Prestwood he was great. No pressure, extremely knowledgeable about the brand and the vehicle options. Took the time to answer all of our questions.

Easiest and stress free car buying experience ever! Helpful, knowledgeable and friendly staff!

My experience with Kaitlyn was great from start to finish. She listen to everything I wanted in a car and found me something perfect. She’s very informative about the car and all those features, and about how the leasing process and finance process works. I walked away with the new boats wagon Jetta and I absolutely love it. I would recommend Kaitlyn in Hendrick Volkswagen anybody’s looking for a new or used vehicle. I promise you you won’t be disappointment.

Awesome experience. Ruslan was one of the best sales people I have had the privilege to work with. We will most definitely buy again from Hendrick automotive.

A new puppy turned my Jeep Wrangler from a shooting star to a burnt out planet. I stopped at the dealership with the puppy to look around for a car that would fit my new life style. When I got out of the car I bumped into Kaitlyn. She was friendly, helpful and professional before she knew I was even a prospective customer. Long story short to days later I was driving my slightly experienced Atlas! There is not one thing I would change about my entire experience. I if I could encourage people who are in the market to as for her by name!

Kaitlyn helped with the purchase of my Atlas Cross Over. She was patient and thoroughly explained all the features. She made me feel comfortable. I had several dealerships of all kinds trying to sell me a car but Hendrick VW was the best. No high pressure, easy to talk to and they were very knowledgeable about their vehicles. Highly recommend! I LOVE my Atlas Cross Over!