Hendrick Volkswagen of Concord

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
608 lifetime reviews. Includes reviews of Hendrick Volkswagen of Concord from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 30, 2020

    Very friendly and professional, Olga was very accommodating to my needs.

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  • 4.0 out of 5
    June 29, 2020

    Absolutely the most stress free car buying experience I’ve ever had. The salesperson was quick to introduce himself, but immediately backed off and gave... me room. Robert was very accommodating with my needs and wants. I got a lengthy test drive and all my questions were answered. My biggest issue was the time it took to complete the purchase, but only one person was handling financial paperwork, so it was understandable and accepted. I would not hesitate to purchase from Robert again and I highly recommend him and Hendrick Volkswagen.

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    Shopped for a used car
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  • July 9, 2017

    We have preparing to transition from leasing to purchasing a certified pre-owned vehicle, and have been dealing with Hendrick for the past 20 years. Visiting... your new auto-mall in Concord, an energetic salesperson (Baz), changed the way we will approach the process as we go forward. She supplied us with a feasible vision to best transition into ownership and stay within the Hendrick family. Thanks Baz!!

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    Shopped for a new car
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    Dealer Response

    Wonderful! Thank you so much for taking the time to review our dealership. Baz helps to make our team a great one! We thank you so much for the opp...ortunity and look forward to seeing you again in the future!

  • 5.0 out of 5
    June 27, 2020

    My family has bought several cars from this dealership. I was taken care of by Ruslan. Great experience, he is very knowledgable about the car and was... friendly and patient to explain the features to me. Shout out to Patrick the sales manager and Mary Louise in finance! Great team work!

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    Dealer Response

    Wonderful! Thank you for being a part of the Hendrick VW of Concord family, Sabine!

  • 5.0 out of 5
    June 26, 2020

    Robert and everyone else I worked with were professional and efficient. None of the high pressure environment you expect. I?m very happy with the car... and the organization.

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    Shopped for a new car
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    Dealer Response

    Congratulations on your new vehicle, Jim! Robert is a wonderful part of our sales team here at Hendrick VW of Concord and we are thrilled to hear tha...t he was able to help you find the perfect vehicle. Welcome to the Hendrick VW of Concord family!

  • 5.0 out of 5
    June 25, 2020

    This was a great experience! I have shopped for many cars over the years....they were knowledgeable of their product, courteous, and quick!

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    Shopped for a new car
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    Dealer Response

    We aim to please! Thank you so much for taking the time to share your experience, Sonia. It really means a lot to us all! Congratulations on your ...new vehicle and we look forward to seeing you again here at Hendrick VW of Concord.

  • 5.0 out of 5
    June 23, 2020

    Service appointments do not get any better than this. Work requested was performed quickly, efficiently, thoroughly and with attention to my personal... requests. Service advisor was courteous and professionally knowledgable about the work to be performed. Typical of Hendrick dealerships, a very nice facility and a pleasant experience.

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    Dealer Response

    Mike- thank you so much for your kind words and for taking the time to review our dealership. We appreciate it more than you know! We look forward ...to seeing you again here at Hendrick VW of Concord!

  • 5.0 out of 5
    June 19, 2020

    great service buy everyone at the dealership . maintenance done quick an proper, no high pressure bs!

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    Dealer Response

    Joe, thank you for taking the time to share your experience with us. We look forward to seeing you again here at Hendrick VW of Concord!

  • 5.0 out of 5
    June 18, 2020

    Went in looking for a cheap car, went out with a better deal than expected. Me and the wife had bough a car from here recently and when I decided to downsize... I had to call Jordan back up. He provided such a great experience that I did not think about calling him twice, and he did not disappoint. He was able to give me a better deal than I expected.

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    Dealer Response

    Awesome! thank you so much for taking the time to share your experience, Roberto! Jordan is such a great asset to Hendrick VW of Concord and we are ...thrilled that he was able to take such great care of you. If we can be of any further assistance to you in the future, please don't hesitate to contact us.

  • 5.0 out of 5
    June 18, 2020

    RD (Robert Nixon) took care of me and answered all my questions to create a smooth transaction. Highly recommend checking Robert and the staff out at Rick... Hendrick Volkswagen of Concord

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    Dealer Response

    Thank you so much Jonathan! RD is such a wonderful team member. We appreciate the recommendation and hope to see you again here at Hendrick VW of Co...ncord!

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