Five Star Nissan of Florence

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Five Star Nissan of Florence Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2018

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

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If you don't see what you are looking for, let us know! We will contact you when vehicles arrive that match your search. If you would rather discuss your options with our friendly sales staff, give us a call or stop by the dealership. We look forward to serving you!

Service

Oil, Filter Change

$39.95

Tire Rotation

Complimentary

Multi-Point Inspection

Complimentary

New Brake Pads/Shoes (Front)

$99.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
170 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 29, 2019

    Each time a take my vehicle in to be serviced, the guys supposedly fixing my car break something else or don't complete the service. Most recent experience... was when I took the car in last week because a panel light "Unspecified Right Front Obstruction" came on. I called made an appointment, arrived on time and waited....And waited. After waiting for more than 3 hours I was advised the car was ready. Shortly after leaving I noticed something was hanging underneath the car. Upon closer inspection they had not bolted the shield panel after connecting the car to the diagnostic machine. I took the car back the next day for them to put bolts in. After waiting more than 45 minutes I was given the key and told car was ready. I decided to check and discovered they had only replaced bolts on one side. Left side was still hanging. Unfortunately, it is like that practically every time I've had to take the car in for service. On another occasion I had to take the car in on 3 different times for the same issue. That was right after the purchase. That should have been my indication that they don't do what they say. This has literally the WORST CAR BUYING AND SERVICE EXPERIENCE OF MY LIFE. I have owned several cars and purchased them through various dealers and NEVER HAVE I experienced the issues I have with FIVE STAR. I WILL NEVER BUY ANYTHING FROM FIVE STAR NISSAN OR ANY OF THERE SUBSIDIARIES.

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ruby, your satisfaction is important to us and it's unfortunate to learn of your disappointment with your recent service experiences. I would apprecia...te the chance to speak with you to remedy your concerns. Please contact me when you are available. Thank you. Best, Mario King, General Manager, mking@fivestaronline.net

  • 5.0 out of 5
    September 5, 2019

    Awesome dealers/ considerate/ nice/ professional/ friendly smiles/ did everything in their ABILITY, so I could purchase a new car with my bad CREDIT..I... was very impressed

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad to see it, Janet! We are happy to see that our team exceeded expectations and we can't wait to share your kind words with him. If we can d...o anything else for you, please be sure to let us know.

  • February 24, 2018

    Recently had a great experience at Five Star Nissan! Couldn't have asked for better customer service. I was very impressed with our salesman, Alex Bentley,... who I recommend to anyone wanting to buy a new or used car. Will Hargrove in the finance department was great, also. Austin loves his 2015 Nissan Altima.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 24, 2019

    Yesterday I left a bad rating. Having had the misunderstanding cleared up from the Mgr. I wanted to let everyone know that I think they definitely care... about customer satisfaction.

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    1.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for allowing us the opportunity to correct the issue, Angel. Guest satisfaction is our top priority. We look forward to seeing you again.

  • 1.0 out of 5
    May 19, 2018

    Women beware of this place. According to the sales manager John Scinto you should have your husband with you when buying a car from them. At least that... is the way he talked to me. He wanted to know why I wasn't with my wife the day they scammed her and he kept repeating the question of where was I the day she bought the car. I personally think a woman should be able to purchase a car or anything else with out her husband being there. She should not have to worry about being cheated by people like them. She paid $13,500.00 down and the rest was to be financed. She signed the papers and later received back what she thought was copies of the signed papers in a sealed envelope. The next day when she looked at the papers she discovered the car and loan was in another name. This person does not have a job or a valid drivers license. How can this be. We took the car back but they won't refund all of the money. They are keeping $405.00 for a restocking fee. She had the car for approximately 2.5 days. I tried to speak to the general manager Mark Cook but he was just as nasty as John and hung up on me. We were to get a check today but now they say it will be Monday. I feel like what they did should be illegal. Wondering if she will get any money back on Monday.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for your feedback. I am concerned to learn about your disappointment with the customer service you have received. I would like to re...ach out to you and address your concerns. Please send me an email with your preferred contact information if you would like to discuss this further. Best regards, Mark Cook General Manager mcook@fivestaronline.net

  • 5.0 out of 5
    April 26, 2018

    Started off HORRIBLE. Thanks to Ms. Karen Brown and Mitch for cleaning up the Mess in a timely fashion. I know who to talk to from now on. Nothing like... Great customer service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Annie, for your superb five-star review. We appreciate your positive feedback and loyalty.

  • 5.0 out of 5
    January 23, 2018

    Austin F., proved excellent service he also responded to my request in a timely manner. He was patient just Awesome. Also it was a joy to work with the... entire finance department, Lamon D

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    2.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rashida! Thank you for the five-star review. We appreciate your feedback, and we're glad that you had a great experience with Austin and the rest o...f our team. We look forward to helping you again in the future.

  • 5.0 out of 5
    January 22, 2018

    Five Star Nissan is the best! This was by far one of my best experiences with a local service technician. Adam Perritt is a master certified Toyota tech... and did a superb job on my Toyota 4Runner. All issues resolved at a reasonable price = happy customer. Also, Rex Matthews served as a great service advisor through the entire process. Thanks Five Star Nissan!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi JT, thank you for sharing your five-star experience with us. We're glad that you enjoyed working with Adam and Rex. We were happy to help you with ...your Toyota 4Runner. If you need anything else, then please let us know. We look forward to your next visit!

  • 5.0 out of 5
    January 15, 2018

    This dealership is fantastic. Every time i’ve been in, Rex Matthews and Rick McGill have been very warm and welcoming. They have always given me prompt... and courteous service. Even the telephone lady up front is super sweet and nice. Plus the 2 guys that gave rides home were super sweet. I love Five Star!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the five-star review, Kathy! We're so glad to hear you had such a positive experience with our team and we look forward to worki...ng with you again.

  • 5.0 out of 5
    December 1, 2017

    Rex Matthews and Theresa Cooke were very helpful and courteous. Really made me feel welcome. Will be returning. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five-star review, Keith! Rex and Theresa were happy to help you during your service visit. Please let us know if you need anything e...lse. We look forward to seeing you again!

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