Five Star Nissan of Florence

Terrible service experience. They kept my van for over a month, charged me $1800, and 3 days later, I am having the same problem. I will not be back.

Service depart didn’t do what I paid for & lousy service for an hour drive

Service department has the worst customer service I’ve ever experienced. The service manager was rude, unprofessional, and down right disrespectful. She was confrontational by pointing in my face, as I walked away to de-escalate the situation she followed me and would not get out of my personal space after I repeatedly asked her to. I have been a faithful customer for over 10 years. I am currently awaiting a phone call from the general manager….. I will update the review upon speaking with him.

I recently visited Five star Nissan of Florence and was helped by Markese Reaves. He was amazing and I left with A beautiful challenger. He made the process super easy and I really enjoyed his assistance. If you ever need a new car with A great salesman I recommend Markese Reaves!

The service department reps are less than hospitable to those who do not resemble them. They are not truthful nor trustworthy. The service department prefers to not assist a problem unless they fix it their way creating an avenue for a bigger issue and service bill. I was totally offended by my first and second interaction with the reps. And turned off from using this business for my Nissan vehicle. I’d trust the shade tree mechanic before I trust Five star and their customer service department and reps.

I moved to Florence about 2 years ago. My 2016 Nissan truck has been serviced at 5 Star Nissan since my move. On a previous oil change, they told me my battery terminal was corroded (it was corroded), and they wanted $150 to do a battery check, this was a ridiculous price to charge to clean a battery terminal. Strike 1 My truck has never leaked any oil. After the last oil change, I noticed some oil spots on my driveway. I took my truck in to have this checked today, and they wanted 150$ to check my oil drain plug, after their service, I left without having it checked. Strike 2 and 3. I will never use them again.

I want to say thank you to Azhana for helping me snag a brand new Nissan Kick. She’s so knowledgeable. My whole experience was enjoyable thanks to her humor and understanding. Thank you girl! You are truly amazing ! If you visit Five Star Nissan head straight to the front and ask for Azhana Bethea for real . Now I’m off to do donuts in my new car lol

Will not guarantee their defective transmission. Gave the excuse that the car had been in an accident. Didn't bother to find out the transmission decided the brakes didn't need to work when I stopped at a stoplight. I slid into the intersection and hit the side of the van. Thank goodness we were all going slow and no one was hurt. None of the estimates mentioned the transmission being dented. They were to busy when I stopped on to get an estimate to get it fixed.

Mrs. Azhana Bethea is an excellent sales person! Mrs. Az was very friendly, informative, and provided great customer service. This was indeed the smoothest car purchasing experience ever! I am a very satisfied customer and I'm excited about my new Nissan Altima

Do not go to this dealership, service department is rude and the vehicles are overpriced. They have no customer service skills at all. Better dealerships in this area that actually care about the customers experience.