Short-Redmond Ford

(4.8) 83 reviews

Dealer on Cars.com since June 2014

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat Closed
Sun Closed

Reviews

4.8
83 lifetime reviews.
  • Owner
    December 13, 2017

    Great job on all levels of service great people and great customer service

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Prompt oil change service.
    February 19, 2018

    Great and prompt service! Also, it was "Spa" Day! Had a massage, manicure, and went home with Valentine chocolates and free T-Shirt!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five-star rating, Diana! We're so glad to hear that you enjoyed our "Spa" Day. You deserve it! We truly appreciate your business, an...d we are looking forward to working with you again in the near future. Thank you for choosing Short-Redmond Ford!


  • Best place to buy a car
    February 12, 2018

    The people are really friendly, it was saleman was really nice and very helpful. I love my new car and the color is awesome!!!If you are looking to bu...y a car or suv or truck this is the place!!!! A 1 service.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Norma, thank you so much for your 5 star rating! We are so glad your recent visit to our dealership left you completely satisfied. We truly appreciate... your business, and are looking forward to working with you again in the future! Thank you for choosing Short-Redmond Ford!


Read all reviews

See All In-Stock Inventory


Service & Repair

Service Reviews

4.8

13 lifetime reviews of the Service Department.

  • Prompt oil change service.
    February 19, 2018

    Great and prompt service! Also, it was "Spa" Day! Had a massage, manicure, and went home with Valentine chocolates and free T-Shirt!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five-star rating, Diana! We're so glad to hear that you enjoyed our "Spa" Day. You deserve it! We truly appreciate your business, an...d we are looking forward to working with you again in the near future. Thank you for choosing Short-Redmond Ford!


  • Great Service
    February 1, 2018

    I am following this up with a letter to Jimmy Brafford. Both my wife and I have a combined experience of 70 years, working in customer service for two... large organizations. I have watched Russ and how he interacts with his service team. He is right on track for directing, training and coaching a good service effort. As for my own experience, the best way I can explain it is that I trust Russ. Mechanical problems are difficult at best. Russ has demonstrated his ability to be approachable and responsive to my service needs.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

Read all Service & Repair reviews
Service Pricing

    Tire Rotation

    $15.95 and up*

    Wheel Balance

    $39.95

    Oil, Filter Change

    $19.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2014

Short-Redmond Ford in La Follette, TN, also serving Knoxville, Oak Ridge, Clinton, Jellico, TN, Williamsburg and Corbin, KY is proud to be an automotive leader in our area. Since opening our doors, Short-Redmond Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. You Get More at Short Redmond Ford!

"We Make Car Buying Not Suck"
Short-Redmond Ford
1916 Jacksboro Pike LaFollette, TN 37766
New (423) 201-4607
Used (423) 437-0896
Service (423) 201-4597
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.