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Tim Short Ford of LaFollette

(582 reviews)
Visit Tim Short Ford of LaFollette
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

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New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Inventory

See all 328 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2014.
Tim Short Ford in La Follette TN also serving Knoxville ,Oak Ridge, Clinton, Jellico TN, Williamsburg, and Corbin KY is proud to be an automotive leader in our area. Since opening our doors Tim Short Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. You Get More at Tim Short Ford!
We Make Car Buying Not Suck

Service center

Phone number (423) 201-4597

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(582 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tim Short Ford of LaFollette from DealerRater.

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I purchased a Jeep from them .. Sales was amazing, smooth and easy .. great experience there !!! But a hour into the drive back home the jeep started making an awful noise in the way back home , had to have the jeep towed the rest the way .. I contacted them immediately tryin to atleast get the vehicle looked at , inspected or something... I explained I need this for appointments for my dad and was assured it was ready to go .. to be told we sell as is, but we will check with our GM , still haven't heard anything .. I get that from a moms and pops buy here pay here lot but not a big dealer .. it wasn't even 4 hours after driving off the lot .. Do better !!! Be better !!!

I purchased a Jeep from them .. Sales was amazing, smooth and easy .. great experience there !!! But a hour into the drive back home the jeep started making an awful noise in the way back home , had to have the jeep towed the rest the way .. I contacted them immediately tryin to atleast get the vehicle looked at , inspected or something... I explained I need this for appointments for my dad and was assured it was ready to go .. to be told we sell as is, but we will check with our GM , still haven't heard anything .. I get that from a moms and pops buy here pay here lot but not a big dealer .. it wasn't even 4 hours after driving off the lot .. Do better !!! Be better !!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Enjoyed working with Justin Dople and thankful for the time he’s been working through the process of purchasing the pickup

Enjoyed working with Justin Dople and thankful for the time he’s been working through the process of purchasing the pickup

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Sales was amazing.. after leaving with the vehicle made it an hour down the interstate on a 2 Hour Dr. back home Jeep started making a horrible noise in the front end contact the dealership immediately and ask for an inspection or if there was anything that they could do being it was so recently purchased within a four hour window they told me they usually sell their vehicles as is I get that for a little mom and Pops buy here pay her a lot but not from a big reputable dealer like them told me they would talk to their GM and let me know if there was anything they can do it's been almost 48 hours and I'm still not heard anything the jeep had to be towed home after four hours of owning it it's been sitting in my yard for three days

Sales was amazing.. after leaving with the vehicle made it an hour down the interstate on a 2 Hour Dr. back home Jeep started making a horrible noise in the front end contact the dealership immediately and ask for an inspection or if there was anything that they could do being it was so recently purchased within a four hour window they told me they usually sell their vehicles as is I get that for a little mom and Pops buy here pay her a lot but not from a big reputable dealer like them told me they would talk to their GM and let me know if there was anything they can do it's been almost 48 hours and I'm still not heard anything the jeep had to be towed home after four hours of owning it it's been sitting in my yard for three days

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Amy, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please reach out to our GM, Jimmy Brafford, at [email protected] at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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Easy to make a deal with. They are a great group of people. Steven was the best!

Easy to make a deal with. They are a great group of people. Steven was the best!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Came 6 1/2 hours to purchase a truck that was supposed to only have a little over 14000 miles it had 18000 miles. The carfax was still listed at 11000 and some change. they did not give it full service as it was being driven by the owner or someone at the dealer until that morning. The salesman was nice but the dealership as a whole have some very dishonest and untrustworthy people as their higher ups. I will not be doing business with them again.

Came 6 1/2 hours to purchase a truck that was supposed to only have a little over 14000 miles it had 18000 miles. The carfax was still listed at 11000 and some change. they did not give it full service as it was being driven by the owner or someone at the dealer until that morning. The salesman was nice but the dealership as a whole have some very dishonest and untrustworthy people as their higher ups. I will not be doing business with them again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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So happy with my purchase! Ryan & the staff was so helpful and kind. They made everything easy.

So happy with my purchase! Ryan & the staff was so helpful and kind. They made everything easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Salesman and parts department were no help in replacing lost floor mat after the sale. Car had no front passenger floor mat that I didn't notice while at the dealership. Otherwise they were fine. I love the car.

Salesman and parts department were no help in replacing lost floor mat after the sale. Car had no front passenger floor mat that I didn't notice while at the dealership. Otherwise they were fine. I love the car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Marcus was amazing, loved working with him on my purchase he made it fun and exciting instead of stressful Thank you

Marcus was amazing, loved working with him on my purchase he made it fun and exciting instead of stressful Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Tiffany, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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Worked well with in regards to questions about the vehicle. All aspects around reviewing, test drive, financing and delivery was a great experience.

Worked well with in regards to questions about the vehicle. All aspects around reviewing, test drive, financing and delivery was a great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I recently bought a ford from them, the car itself it great and so was the two gentleman helping me, but I was promised that my car would be filled up with gas before I left, it wasn’t, and I was also told that the car was fully detailed, it wasn’t. The overall experience was fine but I wish they would’ve kept their word on the detail and gas

I recently bought a ford from them, the car itself it great and so was the two gentleman helping me, but I was promised that my car would be filled up with gas before I left, it wasn’t, and I was also told that the car was fully detailed, it wasn’t. The overall experience was fine but I wish they would’ve kept their word on the detail and gas

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
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