Short-Redmond Ford

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Short-Redmond Ford Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2014

Short-Redmond Ford in La Follette, TN, also serving Knoxville, Oak Ridge, Clinton, Jellico, TN, Williamsburg and Corbin,

...

KY is proud to be an automotive leader in our area. Since opening our doors, Short-Redmond Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. You Get More at Short Redmond Ford!

"We Make Car Buying Not Suck"

Service

Tire Rotation

$15.95 and up*

Wheel Balance

$39.95

Oil, Filter Change

$19.95 and up*

Transmission Service

$191.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
151 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    November 5, 2019

    Great sales and customer service. But you spend 20000 on a truck you would expect it to be clean . The door panels and cup holders where nasty . Looked... like tobacco spit under the black rubber inserts ditry arm rest and console. Will spend a few hours cleaning it up

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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new truck, Will! We appreciate your four star rating and your recommendation. We want to thank you for pointing out the detail...ing of the vehicle and giving us the opportunity to rectify the situation when our Customer Relations manager contacted you today. We are glad that you enjoyed the services you received at Short-Redmond Ford and please visit us again, for all of your vehicle needs. Take care and enjoy the new truck.

  • 5.0 out of 5
    October 4, 2019

    Craig was really nice and helpful. We were able to getting a better car then what we had hoped for.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kimberly, thank you for sharing your experience and taking the time out to give us a five star rating. Craig is really amazing and we are proud to hav...e him on our team. It was a pleasure working with you and we hope to see you soon.

  • September 12, 2018

    It had been a very long time since I had been car shopping & I admit I experienced ticker shock even after surfing the internet on slightly newer cars.... Our salesman Donnie carefully guided me through the realities & with no pressure helped me to leave within a few hours at the wheel of a much newer car. Thank you for all your help!

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lillian Stryker, Thanks for the great 5-star review! We hope to see you back at the dealership soon!

  • 2.0 out of 5
    October 3, 2019

    Made a purchase. In the agreement it was to trade tires off my old one to the new one. They traded but didn?t fix sensors. Everyone knows sensors got to... be fixed. Didn?t do it. Sales mng smart Aleck said wasn?t part of deal. What everyone knows u must set those on all 2009 and up vehicles. Having to go over head to get this done.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dale, thank you for taking the time to leave us this detailed feedback. We strive to provide excellent car buying experiences, and we are saddened to ...learn that we may have fallen short of the high standards we set for ourselves. We would like the opportunity to address your concerns. Please reach out to Cliff Lane at (423)562-2251 when you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    October 3, 2019

    2 months after the purchase of a vehicle, they decided that the trade in title needed to be signed. When I went by there to do that Chris Witten was rude... and sarcastic. When I called back to the facility I was talking to Brian Hoskins and while I was trying to say something he hung up on me.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelli, thanks for taking the time to express your concerns. We are disappointed to hear that our dealership left you feeling this way and we would app...reciate the chance to discuss this matter further. Please contact Cliff Lane at (423)562-2251 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon.

  • 5.0 out of 5
    September 30, 2019

    Very professional,painless,and enjoyable car buying experience.Not a typical dreaded experience.Everything from sales to finance was great.Would definitely... purchase here again.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eric, thank you for sharing your experience with us. It was a pleasure to serve you. We appreciate the endorsement and five star review. We hope to se...e you soon.

  • 5.0 out of 5
    September 30, 2019

    John Wrinkle got me in the car I wanted for the price I wanted.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stephanie, congrats on your new car and welcome to the Short-Redmond Ford family. John is excellent! Thank you for choosing us as your go to dealershi...p and giving us an awesome rating. Safe travels.

  • 5.0 out of 5
    September 27, 2019

    Low pressure sales environment. No BS. No time wasting.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Daniel, thank you for the positive review and five star rating. We appreciate you as a customer and hope to work with you again soon.

  • 3.0 out of 5
    September 27, 2019

    overall it was ok. They were a bit pushy and not very good at explaining all details of the transaction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terry, thank you for taking the time to provide us with some feedback. Our customers are very important to us at Short-Redmond Ford; which is why we a...lready had our Customer Relations Manager speak with you in regards to your visit. Thank you for giving us the opportunity to serve you better and we hope to see you soon. Safe travels.

  • 5.0 out of 5
    September 11, 2019

    Called Mon 9/9 to make a appointment and service was able to get me in the same day.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Short-Redmond Ford of LaFollette, LLC for all of your automotive needs. Plea...se don't hesitate to call if you'd like further assistance. We hope to be of service to you again! Take care!

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