Reviews
Write a reviewThey Always quick service and friendly people.
They Always quick service and friendly people. They always do the job thoroughly and properly.
They Always quick service and friendly people.
They Always quick service and friendly people. They always do the job thoroughly and properly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The wait was pretty long but Jordan Waters was awesome!
The wait was pretty long but Jordan Waters was awesome! She was very helpful and even went in the rain to pull my car in so I didn't get wet.
The wait was pretty long but Jordan Waters was awesome!
The wait was pretty long but Jordan Waters was awesome! She was very helpful and even went in the rain to pull my car in so I didn't get wet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, April, for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!
Justin was the most down to earth real sales guy I’ve
Justin was the most down to earth real sales guy I’ve ever met and everyone made a great effort to assist me in getting a new car!
Justin was the most down to earth real sales guy I’ve
Justin was the most down to earth real sales guy I’ve ever met and everyone made a great effort to assist me in getting a new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!
My service provider was excellent, however the technician
My service provider was excellent, however the technician who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I got there, they told me approx 4 hours. The recalls were addressed - however the driver side mirror which has been replaced twice- looks like a fun house mirror. There is NO WAY the tech didn’t notice that . So now I have to drive another 40 min each way, for another appointment. VERY FRUSTRATING
My service provider was excellent, however the technician
My service provider was excellent, however the technician who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I got there, they told me approx 4 hours. The recalls were addressed - however the driver side mirror which has been replaced twice- looks like a fun house mirror. There is NO WAY the tech didn’t notice that . So now I have to drive another 40 min each way, for another appointment. VERY FRUSTRATING
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I’ve always been a satisfied customer at the Catersville
I’ve always been a satisfied customer at the Catersville location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving.
I’ve always been a satisfied customer at the Catersville
I’ve always been a satisfied customer at the Catersville location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. Jordan and our team appreciate your business and hope to see you again soon!
Travis did a great job.
Travis did a great job. We got the car we wanted at a fair price.
Travis did a great job.
Travis did a great job. We got the car we wanted at a fair price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andy, Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience!
Maintenance side Is stellar , sales side not so much.
Maintenance side Is stellar , sales side not so much. Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales management imperfection.
Maintenance side Is stellar , sales side not so much.
Maintenance side Is stellar , sales side not so much. Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales management imperfection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Z. Scott, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Angie, and Jordan, and we look forward to working with you again.
Prompt attention when you arrive at the dealership;
Prompt attention when you arrive at the dealership; service rep listened to us & got service completed in a timely manner.
Prompt attention when you arrive at the dealership;
Prompt attention when you arrive at the dealership; service rep listened to us & got service completed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
So, we really had an issue with not being told the
So, we really had an issue with not being told the extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not being told the repel could not be cancelled and pro rated like the others. Everrett was great to work with though. We do have to take the car back up to the dealership cause there is a small ding to be attended to. We just wish we would have all all the information and given the opportunity to come in when we wanted to for the price we were given. We were asked to come in by the end of the month and I do get it but we had to come in the evening and were very tired. All the info would have been great to make a better decision on if I needed certain things on the warranty. Kevin and Brittany were the ones who spoke to us on the warranty options.
So, we really had an issue with not being told the
So, we really had an issue with not being told the extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not being told the repel could not be cancelled and pro rated like the others. Everrett was great to work with though. We do have to take the car back up to the dealership cause there is a small ding to be attended to. We just wish we would have all all the information and given the opportunity to come in when we wanted to for the price we were given. We were asked to come in by the end of the month and I do get it but we had to come in the evening and were very tired. All the info would have been great to make a better decision on if I needed certain things on the warranty. Kevin and Brittany were the ones who spoke to us on the warranty options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
John provided excellent, speedy and caring customer
John provided excellent, speedy and caring customer service and he is responsive to my calls.
John provided excellent, speedy and caring customer
John provided excellent, speedy and caring customer service and he is responsive to my calls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Bill. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
