Shottenkirk Honda of Cartersville

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4.8
(5,434 reviews)
Visit Shottenkirk Honda of Cartersville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:30pm
Tuesday 9:00am–8:00pm 7:00am–6:30pm
Wednesday 9:00am–8:00pm 7:00am–6:30pm
Thursday 9:00am–8:00pm 7:00am–6:30pm
Friday 9:00am–8:00pm 7:00am–6:30pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday Closed Closed
New (877) 673-0649 (877) 673-0649
Used (877) 675-0019 (877) 675-0019
Service (877) 685-9814 (877) 685-9814

Inventory

See all 181 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2021.
Shottenkirk Honda of Cartersville in Cartersville GA is a top Honda dealership which treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Shottenkirk Honda of Cartersville family owned and bringing you excellent customer service for over 50 years!

Service center

Phone number (877) 685-9814

Service hours

Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

View all 28 employees View less employees

Reviews

4.8
(5,434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shottenkirk Honda of Cartersville from DealerRater.

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5.0

They Always quick service and friendly people.

They Always quick service and friendly people. They always do the job thoroughly and properly.

5.0

They Always quick service and friendly people.

They Always quick service and friendly people. They always do the job thoroughly and properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

The wait was pretty long but Jordan Waters was awesome!

The wait was pretty long but Jordan Waters was awesome! She was very helpful and even went in the rain to pull my car in so I didn't get wet.

4.0

The wait was pretty long but Jordan Waters was awesome!

The wait was pretty long but Jordan Waters was awesome! She was very helpful and even went in the rain to pull my car in so I didn't get wet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, April, for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

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5.0

Justin was the most down to earth real sales guy I’ve

Justin was the most down to earth real sales guy I’ve ever met and everyone made a great effort to assist me in getting a new car!

5.0

Justin was the most down to earth real sales guy I’ve

Justin was the most down to earth real sales guy I’ve ever met and everyone made a great effort to assist me in getting a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!

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3.0

My service provider was excellent, however the technician

My service provider was excellent, however the technician who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I got there, they told me approx 4 hours. The recalls were addressed - however the driver side mirror which has been replaced twice- looks like a fun house mirror. There is NO WAY the tech didn’t notice that . So now I have to drive another 40 min each way, for another appointment. VERY FRUSTRATING

3.0

My service provider was excellent, however the technician

My service provider was excellent, however the technician who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I got there, they told me approx 4 hours. The recalls were addressed - however the driver side mirror which has been replaced twice- looks like a fun house mirror. There is NO WAY the tech didn’t notice that . So now I have to drive another 40 min each way, for another appointment. VERY FRUSTRATING

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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5.0

I’ve always been a satisfied customer at the Catersville

I’ve always been a satisfied customer at the Catersville location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving.

5.0

I’ve always been a satisfied customer at the Catersville

I’ve always been a satisfied customer at the Catersville location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. Jordan and our team appreciate your business and hope to see you again soon!

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5.0

Travis did a great job.

Travis did a great job. We got the car we wanted at a fair price.

5.0

Travis did a great job.

Travis did a great job. We got the car we wanted at a fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Andy, Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience!

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5.0

Maintenance side Is stellar , sales side not so much.

Maintenance side Is stellar , sales side not so much. Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales management imperfection.

5.0

Maintenance side Is stellar , sales side not so much.

Maintenance side Is stellar , sales side not so much. Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales management imperfection.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Z. Scott, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Angie, and Jordan, and we look forward to working with you again.

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5.0

Prompt attention when you arrive at the dealership;

Prompt attention when you arrive at the dealership; service rep listened to us & got service completed in a timely manner.

5.0

Prompt attention when you arrive at the dealership;

Prompt attention when you arrive at the dealership; service rep listened to us & got service completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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3.0

So, we really had an issue with not being told the

So, we really had an issue with not being told the extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not being told the repel could not be cancelled and pro rated like the others. Everrett was great to work with though. We do have to take the car back up to the dealership cause there is a small ding to be attended to. We just wish we would have all all the information and given the opportunity to come in when we wanted to for the price we were given. We were asked to come in by the end of the month and I do get it but we had to come in the evening and were very tired. All the info would have been great to make a better decision on if I needed certain things on the warranty. Kevin and Brittany were the ones who spoke to us on the warranty options.

3.0

So, we really had an issue with not being told the

So, we really had an issue with not being told the extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not being told the repel could not be cancelled and pro rated like the others. Everrett was great to work with though. We do have to take the car back up to the dealership cause there is a small ding to be attended to. We just wish we would have all all the information and given the opportunity to come in when we wanted to for the price we were given. We were asked to come in by the end of the month and I do get it but we had to come in the evening and were very tired. All the info would have been great to make a better decision on if I needed certain things on the warranty. Kevin and Brittany were the ones who spoke to us on the warranty options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry you didn't have a 5-star experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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5.0

John provided excellent, speedy and caring customer

John provided excellent, speedy and caring customer service and he is responsive to my calls.

5.0

John provided excellent, speedy and caring customer

John provided excellent, speedy and caring customer service and he is responsive to my calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review, Bill. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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