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Lou Fusz Subaru St. Louis

(1,396 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2018 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award

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Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Subaru St. Louis from DealerRater.

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My experience was horrible.

My experience was horrible. This sales manager or helper women was completely inappropriate and rude during our visit. The salesman was nice and knowledgeable but when it came to figuring out numbers that women was very inappropriate. She talked to my husband and only made eye contact with him and even would touch his arm and make flirty comments. I would NOT buy a vehicle from here.

My experience was horrible.

My experience was horrible. This sales manager or helper women was completely inappropriate and rude during our visit. The salesman was nice and knowledgeable but when it came to figuring out numbers that women was very inappropriate. She talked to my husband and only made eye contact with him and even would touch his arm and make flirty comments. I would NOT buy a vehicle from here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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My wife and I saw this beautiful vehicle 2015 gmc Terran

My wife and I saw this beautiful vehicle 2015 gmc Terran at Lou Fuz Subaru and thought it might be beyond our reach. We worked with Mo in sales. Mo walked us through everything and we told him what our parameters were and he worked diligently with finance to make our dream come true. Even though Mo is fairly new too the industry, I guarantee he has a bright future. He is caring,knowledgeable and knows how to talk with people. Let's not forget the finance team that fit the square peg in the round hole for us. Bottom line is go see Mo so your dreams can come true.

My wife and I saw this beautiful vehicle 2015 gmc Terran

My wife and I saw this beautiful vehicle 2015 gmc Terran at Lou Fuz Subaru and thought it might be beyond our reach. We worked with Mo in sales. Mo walked us through everything and we told him what our parameters were and he worked diligently with finance to make our dream come true. Even though Mo is fairly new too the industry, I guarantee he has a bright future. He is caring,knowledgeable and knows how to talk with people. Let's not forget the finance team that fit the square peg in the round hole for us. Bottom line is go see Mo so your dreams can come true.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that our team was able to get you into the GMC! We hope you enjoy it!

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It was a pleasure buying my new Subaru Outback from Haris

It was a pleasure buying my new Subaru Outback from Haris Caus at Lou Fusz Subaru. He was very knowledgeable and made my car buying experience easy. No high pressure sales. I felt he really wanted to help me make a good decision. Scott Christensen, the sales manager, was also very helpful. Overall, it was a great car buying experience. I highly recommend Lou Fusz Subaru

It was a pleasure buying my new Subaru Outback from Haris

It was a pleasure buying my new Subaru Outback from Haris Caus at Lou Fusz Subaru. He was very knowledgeable and made my car buying experience easy. No high pressure sales. I felt he really wanted to help me make a good decision. Scott Christensen, the sales manager, was also very helpful. Overall, it was a great car buying experience. I highly recommend Lou Fusz Subaru

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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Unpleasant service experience

In the past, I have been extremely pleased with the service. Today’s service was far from the usual good quality I’ve come to expect. I had a 10:00 AM appointment. All that was needed was an oil change. It took TWO HOURS!! The receipt showed a complimentary car wash. After paying the bill, I entered my car. I immediately noticed the car had not been washed and the front floor was less clean than when I dropped it off. I went back into the service office and was told the car wash was inoperable. The driver seat had been moved and had to be reset. The item should have been deleted from my receipt and record if it had not been done. Even if it is an automated item, it could have been marked through with a pen or pencil (heaven forbid actually entering manually) or at least something said upon paying the bill. Instead I was told that there wasn’t an actual added cost to pay. Then I was offered a “swag” item for compensation when I expressed displeasure. Really? That doesn’t make a difference and seemed patronizing. I’m also left wondering if there truly was a complimentary vehicle inspection performed. I sincerely doubt it occurred. The only employee who had been great when making the appointment and overheard the exchange mentioned above was Elizabeth Shankman. Thank you, Liz. I appreciate your help and care.

Unpleasant service experience

In the past, I have been extremely pleased with the service. Today’s service was far from the usual good quality I’ve come to expect. I had a 10:00 AM appointment. All that was needed was an oil change. It took TWO HOURS!! The receipt showed a complimentary car wash. After paying the bill, I entered my car. I immediately noticed the car had not been washed and the front floor was less clean than when I dropped it off. I went back into the service office and was told the car wash was inoperable. The driver seat had been moved and had to be reset. The item should have been deleted from my receipt and record if it had not been done. Even if it is an automated item, it could have been marked through with a pen or pencil (heaven forbid actually entering manually) or at least something said upon paying the bill. Instead I was told that there wasn’t an actual added cost to pay. Then I was offered a “swag” item for compensation when I expressed displeasure. Really? That doesn’t make a difference and seemed patronizing. I’m also left wondering if there truly was a complimentary vehicle inspection performed. I sincerely doubt it occurred. The only employee who had been great when making the appointment and overheard the exchange mentioned above was Elizabeth Shankman. Thank you, Liz. I appreciate your help and care.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

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I really felt appreciated by the staff at Lou Fusz

I really felt appreciated by the staff at Lou Fusz Subaru. Chuck Molloy went above and beyond

I really felt appreciated by the staff at Lou Fusz

I really felt appreciated by the staff at Lou Fusz Subaru. Chuck Molloy went above and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

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I went in for a recall and alignment.

I went in for a recall and alignment. Was called that I needed all new brakes. 3 new rotors and one was not replaced like I paid for. Alignment and inspection wasn’t completed at all after charging me for it. $1800, 2 days without my car and work wasn’t completed like I was told it was. Never again!!

I went in for a recall and alignment.

I went in for a recall and alignment. Was called that I needed all new brakes. 3 new rotors and one was not replaced like I paid for. Alignment and inspection wasn’t completed at all after charging me for it. $1800, 2 days without my car and work wasn’t completed like I was told it was. Never again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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Great service - Chuck was outstanding !

Great service - Chuck was outstanding ! Fast and super service all around with pick-up at the airport for easy transaction! Would highly recommend !

Great service - Chuck was outstanding !

Great service - Chuck was outstanding ! Fast and super service all around with pick-up at the airport for easy transaction! Would highly recommend !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

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Absolute, and I do mean ABSOLUTE, worst car buying

Absolute, and I do mean ABSOLUTE, worst car buying experience I’ve ever had. I live almost 2 hours away so I booked an appointment for 11:30 am which should leave plenty of time to finish the deal. My wife and I arrived 15 min early and instead of meeting with the person we were scheduled with got picked up by a random salesman which wasn’t a problem (at first). Almost immediately pulled up the car we picked out online, test drove, and back ready to crunch numbers, do a trade in, and close. HOWEVER, this is where it all went sideways. Immediately, somehow the price of the car jumps up 10,000$. Online, all former communication prior to meeting, and even directly from the dealerships mouth when test driving they said the car was only 38,000 but WHOOPS it’s actually 48,000. I understand mistakes happen but come on that’s not exactly a small mistake in numbers and even if online was wrong I’d hope the dealership would know the correct amount when discussing with us. ANYWAY, my wife loved the car so we decided to pursue it anyway. Obviously the numbers were different and higher than I would have liked but again we were very patient and let them crunch everything again. He then asked for my trade-in key to have someone make sure it was in good condition. Everything checked out, got a quote on trade in, and quote on the new car payment. This is where it goes further south… My wife and I discuss and say we don’t want to do it right now and NO JOKE it was like a personality switch, his face drops, becomes rude, and refuses to give us our key back. When my wife asks if he still had our trade-in’s key and no joke he says “yeah I do. I’m holding it hostage”… like ok weird response but ok. At this point our babysitter was starting to ask how much longer and we are over the situation since it’s now been 6 hours and the store is closing and this guy is not only making us wait for hours but essentially forcing us into a deal. EVEN NOW I’m like fine let’s do this, she wants it, I drove all this way come on but nope just keep being told “it won’t be long”. Honestly, I would have bought the darn car because my wife wanted it at this point and we were STILL going to but this guy just couldn’t get his stuff together. My wife has to ask for the keys a second time and we finally just leave… at 6:30… they close at 5… we waited from 11:15 -6:30… 7 hours for nothing but empty promises, people saying “not much longer now”, price mistakes, and one of the worst sales experiences ever… none of this is hyperbolic… I drove 2 hours, there and back, for this experience from what I thought was a top tier dealership. I’m assuming it was the salesman and not the dealership but come on…DO NOT DEAL WITH CHRIS.

Absolute, and I do mean ABSOLUTE, worst car buying

Absolute, and I do mean ABSOLUTE, worst car buying experience I’ve ever had. I live almost 2 hours away so I booked an appointment for 11:30 am which should leave plenty of time to finish the deal. My wife and I arrived 15 min early and instead of meeting with the person we were scheduled with got picked up by a random salesman which wasn’t a problem (at first). Almost immediately pulled up the car we picked out online, test drove, and back ready to crunch numbers, do a trade in, and close. HOWEVER, this is where it all went sideways. Immediately, somehow the price of the car jumps up 10,000$. Online, all former communication prior to meeting, and even directly from the dealerships mouth when test driving they said the car was only 38,000 but WHOOPS it’s actually 48,000. I understand mistakes happen but come on that’s not exactly a small mistake in numbers and even if online was wrong I’d hope the dealership would know the correct amount when discussing with us. ANYWAY, my wife loved the car so we decided to pursue it anyway. Obviously the numbers were different and higher than I would have liked but again we were very patient and let them crunch everything again. He then asked for my trade-in key to have someone make sure it was in good condition. Everything checked out, got a quote on trade in, and quote on the new car payment. This is where it goes further south… My wife and I discuss and say we don’t want to do it right now and NO JOKE it was like a personality switch, his face drops, becomes rude, and refuses to give us our key back. When my wife asks if he still had our trade-in’s key and no joke he says “yeah I do. I’m holding it hostage”… like ok weird response but ok. At this point our babysitter was starting to ask how much longer and we are over the situation since it’s now been 6 hours and the store is closing and this guy is not only making us wait for hours but essentially forcing us into a deal. EVEN NOW I’m like fine let’s do this, she wants it, I drove all this way come on but nope just keep being told “it won’t be long”. Honestly, I would have bought the darn car because my wife wanted it at this point and we were STILL going to but this guy just couldn’t get his stuff together. My wife has to ask for the keys a second time and we finally just leave… at 6:30… they close at 5… we waited from 11:15 -6:30… 7 hours for nothing but empty promises, people saying “not much longer now”, price mistakes, and one of the worst sales experiences ever… none of this is hyperbolic… I drove 2 hours, there and back, for this experience from what I thought was a top tier dealership. I’m assuming it was the salesman and not the dealership but come on…DO NOT DEAL WITH CHRIS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
9 people out of 9 found this review helpful.
Dealer response

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

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Chuck Malloy (Sales Consultant) is very friendly.

Chuck Malloy (Sales Consultant) is very friendly. He listened to what I wanted. Once I ordered my car he sent me updates. When my car arrived he thoroughly went over my car with me and helped set up the fancy electronic stuff. Brian Vescovo (Business Manager) who was also super friendly, made the application process smooth. He explained the extra options that were available and answered any questions I had. I can say I love my New Subaru Outback and have enjoyed the car buying experience with the friendly staff at Lou Fouz on North Lindbergh Blvd.

Chuck Malloy (Sales Consultant) is very friendly.

Chuck Malloy (Sales Consultant) is very friendly. He listened to what I wanted. Once I ordered my car he sent me updates. When my car arrived he thoroughly went over my car with me and helped set up the fancy electronic stuff. Brian Vescovo (Business Manager) who was also super friendly, made the application process smooth. He explained the extra options that were available and answered any questions I had. I can say I love my New Subaru Outback and have enjoyed the car buying experience with the friendly staff at Lou Fouz on North Lindbergh Blvd.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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Friendly staff willing to go the extra step to answer any

Friendly staff willing to go the extra step to answer any questions you have. Show you. All the new features of your car.

Friendly staff willing to go the extra step to answer any

Friendly staff willing to go the extra step to answer any questions you have. Show you. All the new features of your car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

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