Highline Auto Sales

Hello Lucas, Thank you for your purchase. We are sorry you are having an issue with your suspension. When you purchased this vehicle in May, you had multiple issues you wanted addressed. We took care of the tires, mechanical and body issues and delivered the car to you at no cost. Months later you are now having an issue with your suspension. We always encourage clients to purchase a warranty which would have covered your issue. We give you a 2 week 500 mile warranty for the powertrain at time of sale as well. That being said, Management has offered to help with the repair upwards of $3000 dollars. Please call Moe at 630-986-8888 for further help. Thank you

Looooooooong Version (if only to try and find catharsis) I purchased a car before going to Highline which needed to be returned due to an engine issue, which thankfully resulted in that dealer unwinding the transaction. It’s not an expensive car, but it is a particular car so I was excited to find another one so soon after in the same color (lower production run, not a lot around) with 30k less miles. I reached out and spoke with Isaiah, he provided me with a video walkaround and the paperwork for all the rehab work their mechanic was doing - nothing major. The Carfax mentioned minor damage on the passenger side, but nothing that was showing up in video/pics. I shared my concerns about buying a vehicle long-distance and Isaiah assured me there were several mechanisms in place, and he was familiar with the Illinois Statutory Used Car Warranty which had protected me in the last transaction. I let him know the car would immediately go to my trusted mechanic back home and he said Highline would take care of me. I put down a deposit and let him know the day I would be coming. My wife and I both took a day off to make the trip. When we were almost there, I received a text that the car was not in Highline’s possession and could I maybe kill some time visiting friends or family in the Chicago area. I was able to stop at my company’s home office to pick up some items and we got lunch, when we arrived hours later the car was still not there. This turned into an entire day of “it’s at the shop across the street… actually it’s down the street… oh actually it’s in Naperville but it’s on the way… oh no there was an accident on 53 and he’s stuck in traffic!” We had given up and were leaving when it came around the corner, only to be told it had to leave again to get gas. I found a few cosmetic issues that weren’t present in the vid/pics and Isaiah went inside to sort them out while I completed a test drive. I found an empty parking garage nearby which was handy for listening for any odd noises, got under the car and in the engine bay to look for mods, and noted some additional issues. When I got back, Isaiah had started working a deal with someone else and when he saw me held up his hand like “hold on”. We walked. The next day I spoke with the GM - Moe. He apologized profusely, was shocked this had all happened, removed some items from the bill of sale, agreed to resolve issues I had found, and offered to have the car delivered free of charge. With that, we proceeded and kicked off a now three-month cycle of the same nonsense that should have driven me to not look back in the first place. After two days of “the car is heading out, you’ll have it tonight… it’s going out tonight they’ll deliver in the morning… it’s going out this morning you’ll have it tonight” I eventually received a call from New York during my kids’ bedtime letting me know the car would be there soon. The transporter delivered it to my office's unlit parking lot at 10pm. I checked the issues I was looking for via flashlight and was then presented with… one key. Getting a second made will cost $750, it has to be done at an Audi dealership, awesome. The car immediately went to my mechanic, who found several notable issues including with some of the rehab work Highlines mechanic had done. All in it totals about $6200, I immediately forwarded the write-up to Isaiah and Moe. I’ve now spent three months trying to chase Moe down to get this resolved, always being told he’s with someone else but will call right back. Sometimes they just hang up or put me on hold forever. When I have been able to get him on the phone to discuss the estimates he claimed the costs were too high, a quick search online confirmed they were not. Then I agreed to a lower cost alternative repair and with that savings he agreed to take care of some additional items. I sent him the updated quote and spent another 17 days chasing him down. The morning of August 22nd I received an email offering to send me a check for $1500. I let him know that was was not acceptable given how long this has gone on and since he had already agreed to the repairs, he replied: “I understand i am getting the owners involved and you should receive a call from them today. thank you” Not a peep since - he doesn’t respond to emails and continues to duck phone calls. If you’re a car person you know they can play games with us. We can overlook this or that when we probably shouldn’t, especially if you’re handy and “ehh, I’ll just take care of it quick on Saturday”. But cars are just things and another one will come along, you just might have to wait a minute. If one does come along and it’s at Highline, close the browser tab and wait some more.

Hah, less than an hour for Highline to reply, I should have done this months ago. Let's make sure we're clear on the details for anyone else reading - I took delivery of the vehicle at about 9:45pm on Thursday June 5th, dropped it off at the mechanic where it stayed for a week, received their writeup at 3:28pm on Thursday June 12th, and forwarded it to Isaiah and Moe at 5:11pm (can't attach pics here, but you can find this review/reply on Google and Yelp as well). Obviously well within the reporting requirement of the 500-mile / 2-week warranty provided by the State of Illinois. The only reason we are talking about this "months later" is because Highline has ignored this for so long. I will give Moe a call in the morning and I hope we can put an end to this.