Reviews
Write a reviewAwesome customer service
Great customer service, were willing to do what they could to help me out and i left with an amazing car! Eddie, Lionel and Marcos are awesome.
Awesome customer service
Great customer service, were willing to do what they could to help me out and i left with an amazing car! Eddie, Lionel and Marcos are awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Came in to this dealership has excellent service
Came to the dealership asking about a car ended up purchasing a different car im satisfied with the service and car.brian has good service and patience come down see brian for purchase leave happy.doesn't take long fast service
Came in to this dealership has excellent service
Came to the dealership asking about a car ended up purchasing a different car im satisfied with the service and car.brian has good service and patience come down see brian for purchase leave happy.doesn't take long fast service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sold me a lemon
Purchased a car Sunday, light came on Monday called out from work Tuesday and brought it down. Bad fuel pump which they are repairing. My issue is when I asked for them to provide a loaner or cover the fees for a rental they flat refused. Absolutely no customer service, I put 4000 down on my car, the least they could do is cover the rental seeing how my car didn't make it 12 hours off of their lot
Sold me a lemon
Purchased a car Sunday, light came on Monday called out from work Tuesday and brought it down. Bad fuel pump which they are repairing. My issue is when I asked for them to provide a loaner or cover the fees for a rental they flat refused. Absolutely no customer service, I put 4000 down on my car, the least they could do is cover the rental seeing how my car didn't make it 12 hours off of their lot
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Debra Powell
Salesperson Bryant Acorria, Baja East, assisted me with purchasing a vehicle. Bryant’s professionalism was stellar. Bryant presented with a no pressure to purchase attitude, which made the purchase easy.
Debra Powell
Salesperson Bryant Acorria, Baja East, assisted me with purchasing a vehicle. Bryant’s professionalism was stellar. Bryant presented with a no pressure to purchase attitude, which made the purchase easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
me estafaron a l cara jamás caigo es sus patrañas
ase 2 meses k estoy sin auto y sigo pagando la letra y ni garantía ni nadie me resuelve el problema de el auto y tampoco me dan otro hasta k resuelvan la rotura
me estafaron a l cara jamás caigo es sus patrañas
ase 2 meses k estoy sin auto y sigo pagando la letra y ni garantía ni nadie me resuelve el problema de el auto y tampoco me dan otro hasta k resuelvan la rotura
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy customer
I bought two cars there, the best customer service, the best quality and the best inventory, I’m so glad in found this dealer. The best in the industry
Happy customer
I bought two cars there, the best customer service, the best quality and the best inventory, I’m so glad in found this dealer. The best in the industry
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I got the cart of my dreams
I do not have time to look around and dilly dally. I emailed back and forth with Susan. I came in on my lunch hour to meet with her. I had been to several other dealerships that wasted my time or made me feel like a hostage. She quickly had me test drive 4 vehicles. She was paying attention to the conversation we were having in passing like the number of children I have, how often I drive, and that I backed into a car recently. She showed me a car a little over what I thought I could afford but it was perfect! It was a black Nissan altima with very low miles and a back up camera! It felt amazing. Then the financing came and Eddie got me a really great rate! I am a banker and I did not even go through my employer for financing! It has been about 2 weeks and I love this car so much, the price was perfect, the rate is perfect and Susan was cognizant of my time. I bought a car on my one hour lunch break! I did not get this kind of service when I visited the big name dealerships. I am very happy I went to Baja on freemont!
I got the cart of my dreams
I do not have time to look around and dilly dally. I emailed back and forth with Susan. I came in on my lunch hour to meet with her. I had been to several other dealerships that wasted my time or made me feel like a hostage. She quickly had me test drive 4 vehicles. She was paying attention to the conversation we were having in passing like the number of children I have, how often I drive, and that I backed into a car recently. She showed me a car a little over what I thought I could afford but it was perfect! It was a black Nissan altima with very low miles and a back up camera! It felt amazing. Then the financing came and Eddie got me a really great rate! I am a banker and I did not even go through my employer for financing! It has been about 2 weeks and I love this car so much, the price was perfect, the rate is perfect and Susan was cognizant of my time. I bought a car on my one hour lunch break! I did not get this kind of service when I visited the big name dealerships. I am very happy I went to Baja on freemont!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Susan Felix
I've been to a lot of car lots and have met many sales people where they will try to sell you just about anything. My experience with Susan Felix at Baja Auto Boulder and Sahara location was by far the best experience I've ever had with a sales person period! She immediately made me feel like family and insured the vehicle I was getting into would be perfect and safe for me and my family and to her I thank her so very much. I definitely have referred many co-workers and Friends to go see Susan for a car at Baja Auto
Susan Felix
I've been to a lot of car lots and have met many sales people where they will try to sell you just about anything. My experience with Susan Felix at Baja Auto Boulder and Sahara location was by far the best experience I've ever had with a sales person period! She immediately made me feel like family and insured the vehicle I was getting into would be perfect and safe for me and my family and to her I thank her so very much. I definitely have referred many co-workers and Friends to go see Susan for a car at Baja Auto
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Susan Felix
Awesome And Great to work with. Flexibility to boot. This Rep knows what she’s doing and will make sure you have keys and driving. Thank You
Susan Felix
Awesome And Great to work with. Flexibility to boot. This Rep knows what she’s doing and will make sure you have keys and driving. Thank You
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Susan was amazing!
Didn't mean to buy a car just yet but Susan managed to find the perfect one my fiance and I were looking for, Thank you Susan!
Susan was amazing!
Didn't mean to buy a car just yet but Susan managed to find the perfect one my fiance and I were looking for, Thank you Susan!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase