Crossroads Ford Of Fuquay-Varina

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
199 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 18, 2019

    Had to have my car towed and was close to closing. They weren?t sure when they could get to it. Gave me a ride to rent a car and called the next day... to let me know the problem was resolved even though they were vey busy and I just showed up with my towed car. I was pretty sure it would be some time the following week before hey could get to it. Not only did they get it done in a very timely manner, they saved me from having to keep my rental a lot longer. I so appreciate them getting to my car so quickly and being so professional with a very personal touch!

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    Came in for service or repair
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    Dealer Response

    Cynthia, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service... to you again! Take care!

  • 5.0 out of 5
    October 15, 2019

    CrossRoads Ford ofFuquay-Varina have always exceeded my expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Richard, your satisfaction means a lot to us, and we truly appreciate you choosing Crossroads Ford of Fuquay-Varina for all of your automotive needs. ...Please don't hesitate to call if you'd like further assistance.

  • 5.0 out of 5
    September 23, 2019

    We received Excellent service! We will return when we need to!

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    Dealer Response

    Thanks for the positive star rating, Kathy! Thank you again for your business and we look forward to your next visit! Safe travels!

  • 5.0 out of 5
    September 6, 2019

    Never had any problem with staff or service. They?re nice polite, go a mile to help you.If I had any problem I definitely let the dealer ship know

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    Came in for service or repair
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    Dealer Response

    Brunilda, thank you for your wonderful response to the quality of service our Staff provides! We hope to see you soon!

  • 4.0 out of 5
    July 20, 2019

    Upfront and on target with initial estimate . Kept me informed as work progressed. The only challenge was getting calls through to the Service dept to... set appointment and return their calls. Overall a very good experience and will be going back.

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    Came in for service or repair
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    Dealer Response

    Hello, we?re glad we could be of service to you! We appreciate you giving us the opportunity to improve by leaving feedback, and we hope to be of assi...stance in the future. Take care!

  • 5.0 out of 5
    June 17, 2019

    Pleasant and attenative staff. Always enjoy visiting dealership for service.

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    Dealer Response

    Hello Eva, thank you for your great comments about our team! We're glad we could be of service to you, and we hope you continue to choose us for all y...our vehicle needs. Thanks again!

  • 5.0 out of 5
    June 17, 2019

    The service dept has been very good here. i have only had oil changes done, but when there is a problem i will bring it here to be fixed.

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    Came in for service or repair
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    Dealer Response

    Hello Ron, thank you for your great comments about the quality of service we provide! We're always happy to take care of you if anything else comes up.... Have a wonderful day!

  • 5.0 out of 5
    June 10, 2019

    I have a 2004 F-150 and was nervous about having some possibly major repairs done at an unknown (to me) dealership. They exceeded my expectations and I... will be using them again. They communicated in detail, kept me in the loop, didn't try to sell extras or warranties, and performed excellent work as quoted.

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    Dealer Response

    Hello Hans, thank you for sharing your experience! We're happy to hear your service went well. If you ever need anything else from us, please feel fre...e to give us a call or stop by. Have a great day!

  • 5.0 out of 5
    May 23, 2019

    This is now the third car I have purchased with Crossroads. I keep going back because the service is amazing and they do what they can to make sure I am... happy with my purchase, service, etc. I will continue to keep my business with them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Lisa, thank you for your kind words and congratulations on your new car! We're glad to hear we delivered such a great experience. It means a lot... to us to have earned your trust in our business, and we look forward to your next visit! Take care!

  • 5.0 out of 5
    May 19, 2019

    Awesome Dealer ship, Manager was awesome to deal with, Took care of things Promply

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    Shopped for a new car
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    Dealer Response

    Hi, thank you so much for your positive comments about Crossroads Ford of Fuquay-Varina! We are always more than happy to assist you if anything else ...comes up. Take care!

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