Crossroads Ford Of Fuquay-Varina

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
225 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 14, 2020

    I had a great experience getting my 2019 F150 from Crossroads Ford in Fuquay. Robbie was super helpful with the process and helped me find a truck at one... of their other dealerships when they didn?t have exactly what I wanted on site. They even sent someone to the other dealership to drive it back to Fuquay. Everyone was super friendly and it was a great experience.

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    Shopped for a used car
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    Dealer Response

    We are happy we could make your experience a positive one! At Crossroads Ford of Fuquay-Varina, Inc., we value our customers and we look forward to se...eing you on your next visit. Take care!

  • 5.0 out of 5
    September 21, 2020

    Took my new F150 out for the first scheduled service. Was very pleased with the overall experience. Laurie did a great job coordinating the service and... was very courteous as well. Thanks!

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    Came in for service or repair
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    Dealer Response

    Jeffrey, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to... hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 16, 2020

    Team at Crossroad Ford - Fuquay Varina were very friendly, knowledgeable, willing to work with us, and informative. Thank you for your services.

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    Shopped for a new car
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    Dealer Response

    Joseph, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Crossroads Ford of Fuquay-Varina, Inc...., we value our customers and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    September 14, 2020

    We went to look at a 2020 Ford Edge that was shown as the Crossroads courtesy vehicle. While we were driving around the lot and looking in the vehicle... windows not one salesman came to bother us. We always refer to them as vultures! When we decided we wanted to ask questions we drove to the front where we encountered a salesman in route o another car. He said he'd be glad to help us. We got our questions answered, test drove the vehicle without any salesman with us, and went back to make a deal. To my surprise they said they could get it ready while I signed the paperwork. My husband got everything out of our car and with in THREE hours from the time we left our house until we drove off of their lot the deal was done! This was the fastest, easiest car buying experience I've ever had. There was no pressure and they were nothing but helpful and friendly. Thank you to our salesman Robbie Dupree and to the rest of the Crossroads staff! We appreciate doing business with you.

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    Shopped for a new car
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    Dealer Response

    Tamarra, thank you for your kind words and congratulations on your new Ford Edge! Our team is dedicated to providing top-quality service, and we're so... happy to hear that your experience reflected this. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!

  • 5.0 out of 5
    August 5, 2020

    Robbie D The sale rep did a great job working for us

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    Shopped for a new car
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    Dealer Response

    Robert, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Saf...e travels!

  • 5.0 out of 5
    July 31, 2020

    Excellent experience!! The sales staff was very helpful and accommodating of my desire to test drive different trim levels. I highly recommend.

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    Dealer Response

    Kyle, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do ...for you! Safe travels!

  • 5.0 out of 5
    July 3, 2020

    With so much vehicle information available on the internet, I was skeptical that I needed to work with a sales person to buy a car. With Crossroads Fuquay... I was able to work with a team of people to get the Explorer I wanted. From the internet team follow-ups to the in person test drive and final paperwork the entire process was smooth and fun. The personal touch from Kent and Frank made the difference and Crossroads will be the first place I?ll go for my next car.

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    Shopped for a used car
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    Dealer Response

    Shawn, thank you for your kind review; we are happy to pass along your comments to the team here at Crossroads Ford of Fuquay-Varina, Inc.! Our team s...trives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    June 30, 2020

    I moved here in February and have been there twice for service. Excellent service

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    Dealer Response

    Hi, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Crossroads Ford of Fuquay-Varina, Inc. We're... glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

  • 5.0 out of 5
    June 14, 2020

    I had visited FV Crossroads a while back.. I had told Warren what I wanted. He found a comparable Fusion, waiting for me to try. I drove no it; purchased... the same day. I have driven Fusions for 13 years - great car.

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    Dealer Response

    Nancy, thank you for your review and congratulations on your new Fusion! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    June 9, 2020

    Always reliable and I never feel like I'm being "sold".

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    Dealer Response

    Jeffrey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service... to you again! Take care!

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