Reviews
Write a reviewAncira management: bad actors in Laredo
gawd awful, despicable management. if there was a zero out of five stars, this parts department deserves it. shipped a $100 part via UPS without any additional packing. the part broke in transit. Ancira is refusing to accept responsibility for their poor shipping practice and replace the part. for months, parts has stated that they would ship a replacement part, and they never replaced the part.
Ancira management: bad actors in Laredo
gawd awful, despicable management. if there was a zero out of five stars, this parts department deserves it. shipped a $100 part via UPS without any additional packing. the part broke in transit. Ancira is refusing to accept responsibility for their poor shipping practice and replace the part. for months, parts has stated that they would ship a replacement part, and they never replaced the part.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
You all suck!!
I had a bad experience with the fake salesman Joel Renteria didn't even try to help me. I'm so disappointed with their customer service, quality and overall their price. This is why many of us laredoans go out of town to purchase new cars. As for these kind of sales people who are not helpful nor kind. You all who represent Ancira volkswagen really disgusting. Close your doors!!!
You all suck!!
I had a bad experience with the fake salesman Joel Renteria didn't even try to help me. I'm so disappointed with their customer service, quality and overall their price. This is why many of us laredoans go out of town to purchase new cars. As for these kind of sales people who are not helpful nor kind. You all who represent Ancira volkswagen really disgusting. Close your doors!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Bad Service
I left my 2016 VW Tiguan at the service dept. in Laredo, since last Tuesday. A day later they called me and told me my vehicle needed spark plugs; but that it wasn't covered with the warranty. Johnny Tijerina quoted me $179.00. On Thursday Johnny calls me and tells me it needs 2 injectors; but that they only had one and had to order the other one. Why couldn't he tell me on Tuesday about the injectors? I'm so disappointed! I've been calling the Service Manager, Sergio and he doesn't return my calls. I asked for the General Mgr and they tell me he's not in.
Bad Service
I left my 2016 VW Tiguan at the service dept. in Laredo, since last Tuesday. A day later they called me and told me my vehicle needed spark plugs; but that it wasn't covered with the warranty. Johnny Tijerina quoted me $179.00. On Thursday Johnny calls me and tells me it needs 2 injectors; but that they only had one and had to order the other one. Why couldn't he tell me on Tuesday about the injectors? I'm so disappointed! I've been calling the Service Manager, Sergio and he doesn't return my calls. I asked for the General Mgr and they tell me he's not in.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best in South Texas!
I purchased my first car with Ancira and it was the most painless experience. Things were so quick and the staff was amazing. Agapito gave me the best deal I could've hoped for. I will continue to buy with Ancira. Thank you guys!
Best in South Texas!
I purchased my first car with Ancira and it was the most painless experience. Things were so quick and the staff was amazing. Agapito gave me the best deal I could've hoped for. I will continue to buy with Ancira. Thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I couldnt be happier with my Passat!
This was my first new car. I was expecting super high payments for a basic car. I was thrilled to purchase my new Passat W/Sunroof with nothing down. Ancira Volkswagen of Laredo Made it Happen. They are the new go-to dealership for me.
I couldnt be happier with my Passat!
This was my first new car. I was expecting super high payments for a basic car. I was thrilled to purchase my new Passat W/Sunroof with nothing down. Ancira Volkswagen of Laredo Made it Happen. They are the new go-to dealership for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Super Nice New Building!
I love Ancira VW of Laredo's new location. It is really state of the art. I just finished my Jetta lease and went in to upgrade to a Passat SE. I love the car. It's so spacious. I will definitely recommend to my friends and family!!
Super Nice New Building!
I love Ancira VW of Laredo's new location. It is really state of the art. I just finished my Jetta lease and went in to upgrade to a Passat SE. I love the car. It's so spacious. I will definitely recommend to my friends and family!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Inventory.
The new and used car inventory is phenomenal! My credit wasn't so good but they offered me a variety of new and used vehicles I can choose from. Both the sales and service staff answered all the question I had during my purchase. I thought buying a car was going to be a long and unpleasant experience but Ancira Volkswagen of Laredo proved me wrong!
Great Inventory.
The new and used car inventory is phenomenal! My credit wasn't so good but they offered me a variety of new and used vehicles I can choose from. Both the sales and service staff answered all the question I had during my purchase. I thought buying a car was going to be a long and unpleasant experience but Ancira Volkswagen of Laredo proved me wrong!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience!!
I came in looking for a 2014 Dodge Charger that I saw online, at the end of the purchase I drove off with a 2014 Volkswagen CC. The customer service was fantastic, I didn't even know buying could be soooooo eazy!!
Great buying experience!!
I came in looking for a 2014 Dodge Charger that I saw online, at the end of the purchase I drove off with a 2014 Volkswagen CC. The customer service was fantastic, I didn't even know buying could be soooooo eazy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service All Around!
Originally I went in to inquire about oil change prices for my current vehicle. Upon arrival I was greeted with a warm friendly staff who was not only very knowledgeable but very helpful. Not only were my questions answered, but I returned the following weekend to purchase a new Passat for my daughter who's bound for college in a few months. The buying experience at Ancira Volkswagen in Laredo was a cut above the rest and should prove as an example for surrounding area dealers to model themselves after. Next time I'm saving my gas money and sparing a trip to San Antonio, I will definitely be keeping my business here in Laredo for many years to come.
Excellent Service All Around!
Originally I went in to inquire about oil change prices for my current vehicle. Upon arrival I was greeted with a warm friendly staff who was not only very knowledgeable but very helpful. Not only were my questions answered, but I returned the following weekend to purchase a new Passat for my daughter who's bound for college in a few months. The buying experience at Ancira Volkswagen in Laredo was a cut above the rest and should prove as an example for surrounding area dealers to model themselves after. Next time I'm saving my gas money and sparing a trip to San Antonio, I will definitely be keeping my business here in Laredo for many years to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase