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HORRIBLE CAR DEALERSHIP.. SCAMMERS.. SOLD ME A LEMON I...
HORRIBLE CAR DEALERSHIP.. SCAMMERS.. SOLD ME A LEMON I PAID 9117$ cash for my car and paid over 7000$ in repairs for new engine after 2 months of purchase!! Unprofessional as well!! DO NOT GO HERE!! SCAM SCAM SXAM!!! SOLD ME A LEMON.. BAD ENGINE BAD ALTERNATOR!!!!!DONT PURCHASE A VEHICLE FROM THIS DEALERSHIP!!! The most horrible car dealership in Maryland!! PLEASE do not go here!! I bought a 2013 Hyundai sonata for 9CASH NO PAYMENTS from thrifty car sales. I had the car for A little over 60 days when the car broke down. I towed the car to the Hyundia dealer and they conducted a diagnostic Test on the the car which resulted in the car having a BAD ALTERNATOR and a BAD ENGINE. The service provider explained to me that the ALTERNATOR and ENTIRE ENGINE was no good and needed to be REPLACED. I then reached out to thrifty car sales and explain the situation to Mike the owner. Mike the owner cut me off in mid conversation and said in an unprofessional tone your pass your 60 day mark and we can’t do nothing for you!!! Without even allow me to speak with the owner or Finish explaining speaking . I felt he handle my situation very unprofessional and was not sympathetic towards my situation. I asked to speak to the owner of Mike and was told he was not in the office. I was given the runaround for a entire month ,trying to contact the owner Mike without no return call after leaving several messages with Emily and other employees in their office. I also emailed Mike the Owner. When speaking to Emily the “assistant “she was very unsympathetic towards my situation and kept making excuses for Mike the owner. She was very rude when speaking with her. This car dealership sold me a warranty called Royal drive warranty that didn’t cover none of the cost of the repairs with the highest deductible of 500$. I paid a total of 1940$ for the warranty. I asked for a refund for the warranty. They subtracted 600$ so dollars from my refund according to the mileage driven on my car. I spent a total of $6000 in repairs to my vehicle. I was treated unfair and was scammed. I was also told by a professional that the Engine he needs to be replaced before the car was sold to me. This has been the worst experience of Car Buy in my life. I lost money from work and was unable to go to college or take my son to school. In no way Thrifty car sales Owner and Manager try to help in my situation. I will not refer this business to anyone who Interested in purchasing a vehicle . It will be a waste of your time and money. Everyone in the office was very unprofessional unsympathetic. Everyone I came in contact in that office was unprofessional.
Sold a lemon
Sold my daughter a lemon and try not to repair or give her money back. They where very disrespectful. The plan is to suit if they do not give money back. Bad motor.
Robert was the nicest car salesman. We were in and out in under an hour. Got a great deal and had great service! I would use them again in the future.
Very Dishonest Salesman
Buyers be aware! Last week, I purchased a 2017 Audi Q7 over the phone and put down a deposit of $6,519.00, which I charged to my credit card. Several days ago, the salesman Mr. Michael Baker informed me that a tow truck sideswiped the front driver side fender and front bumper. He told me that he was going to get back to me with more details. The way he described the incident seemed very suspicious to me. So, I requested pictures of the damage. They completely stopped communicating with me and yesterday Michael Baker informed that the vehicle had to be totaled. I asked for my deposit back but unfortunately he asked me to wait another day as they could not process the refund at that time. Well, I am still waiting for my deposit to be refunded back to me. I certainly did not appreciate these guys wasting my time and energy with this fake transaction. They have caused me tremendous stress as I am still without my deposit. They were very polite and courteous when we were negotiating on the price. They talked a lot about other crooked dealership and how they were different from all of those other dealerships. Unfortunately, Thrifty Car Sales of Reisterstown, MD turned out to be no different. Pretty sad indeed!
Joy, very sorry to hear your comments, I wish you would have told the whole story..and I'm certain you know exactly what I mean. Honesty is ALWAYS the best policy..be well and stay safe
FIVE STAR EXPERIENCE
Today I brought a Lexus RX 350. The staff was excellent. They were very professional, and full of personality. They were honest and made me feel comfortable. They worked and made sure to get me into the vehicle. I absolutely will refer everyone I know to them.Rob and Mike are AllStars that make the Five star experience. I look forward to working with them again in the future! #Happycustomer
Thanks ! I knew from the time we had our phone conversation that you were sincere and down to earth. We all loved spending time and meeting you. I think it was fate that you got that color and that Lexus!! Stay Safe and healthy and thanks again for your business and trust Mike
I want to thank Mike and Robert for the best car buying experience of my life. I have brought many cars in my time , but never had such a wonderful no hazel experience as this. Both were very professional and knew how to treat and TOTALLY satisfy a customer. I definitely will recommend and go back again. BEST DEAL EVER!
Wow !!! Thanks for that amazing review...You really blew me away with the compliments on our team. We really try our best...nice to see its working. Stay safe and healthy. Mike
i had visited another dealership and told them i was looking for a used toyota avalon..they tried to steer me towards a new vehicle and had no interest in selling me a used one. Using cars.com I found a 2016 avalon at thrifty car sales and called and spoke to Mike who said i could come and test drive the car the next day. From the time i arrived at the dealership Mike and Robert could not have been more gracious and concerned with getting me the exact car and payment i wanted.Everything they promised was done and it was the smoothest car purchase i have ever made Thank you Mike and Robert for making this an easy and stress free purchase The
Thank you Kevin. I'm thrilled that your experience was so positive. We appreciate you coming all the way here , and thanks fo rthe kind words regarding our team...we really do care...stay safe and healthy
Car purchase Thrify Car Sales
Recently purchased a vehicle from Thrify. All pre and post sale activities went very smooth. The entire staff is professional and honest. Best car buying experience I ever had.
Thank you very much for the review but most of all for the trust in us. This means so much to all of us...Enjoy the Jeep and stay healthy ! Mike
Purchasing a Used Car
I purchased a used Ram 1500 from Thrifty and can say I had one of the best car buying experiences I have had. Brian was extremely helpful and easy to talk to! He was able to answer any questions I had about the vehicle and was extremely genuine. There was no pressure and the entire office is extremely laid back. Mike helped with all of the paperwork and made sure everything was very up front. I have no complaints and the entire process was very smooth. Highly recommend!
Jared, Thanks so much for sharing your thoughts about us and your experience! Most of all Thanks to you and your family for your sacrifice and service !! Enjoy the Ram !
The purpose for visit was to purchase a car and th
Brian and Micheal were great and they were helpful all along. The customer service was also very good. The whole transaction was seamless and nice.
Thank you for taking the time to send this very nice review. Enjoy your Rav4...we all enjoyed spending time with you !Have a great year Mike