Bought a Land Cruiser, treated like a leper
If you have a customer service issue, don't expect anyone at Toyota Bend to answer your phone call and do anything above the absolute minimum to assist you. In fact, expect to make dozens of calls, leave lots of messages, and not hear back. If you do get someone on the phone, expect to hear excuses and lots of hollow promises. Not even the General Manager will go out his way to follow through on his promises. His mistakes were my problems and he wasn't going to spend a dime of his profit to make the situation right. This was absolutely the worst auto buying experience I have had, period.
Kendall Toyota of Bend
The Whole staff at Kendall were friendly and informative. They went above and beyond to help with all our needs. It was a good experience and I was very impressed.
There's a reason they call him Great Dane!
Dane is the best! I've worked in customer service for 8 years now and have never been treated so well! Dane is very knowledgeable and patient with customers who need a little extra explanation. Kendall Toyota is the best dealership in Bend and I will forever be thankful to them! Best buying experience by far!
Jena Lewis, we are very happy we could provide you with a positive experience!
Called and emailed multiple times and no one ever got back to me after calling over and over. Had to figure the car out myself
Hello, Rachel, thank you for speaking with our General Manager, Jason, and allowing him to address your concerns. We?d be happy to answer any other questions you may have regarding the repair on your Camry, so please don?t hesitate to give us another call. Thank you again we look forward to assisting you.
2018 Tundra Purchase....Easy
Orion was great! Worked with my specific situation to get me in the vehicle I wanted at a reasonable price/payment and interest rate. Now is the time to bring your used vehicle in!
William Budd, thank you for sharing your positive experience!
Great experience every time at Toyota of Bend, Oregon.
Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!
Buying a used car. Had the best selection in Bend
We bought a used car- Compass 2017 at Kendall Toyota of Bend. I worked with Noah Richards and Tressa Shuttleworth. These two were amazing with all their customer service, our overall experience was above and beyond the call of duty. I highly recommend the entire dealership, everyone treated us like family and we got a GREAT deal!!
Andre Henkes, we're glad you had such a wonderful experience with us!
Great buying experience
Great dealership and the sales and finance people are wonderful to work with.
Christina W, we really appreciate your positive review!
My wife and I had a great experience at Kendall Toyota. Both salesman that worked with us were easy and fun to work with.
Hunter, thank you for your kind review; we are happy to pass along your comments to the team here at Kendall Toyota of Bend! Until the next time we meet, take care!
My salesperson made this process very easy and he made sure my new car was spotless and had a full tank of gas before I left.
We couldn?t be happier that our team provided you with a great car buying experience.