Kendall Toyota of Bend

Joe Harrison was an excellent sales associate. We went through a few trucks on test drives and then with what I wanted in a deal I went home with an awesome truck! The whole staff was excellent and made sure that I was welcome there and had anything I might need. We started at 3:30 and I left with the new rig at 7:30, nobody complained and made sure that the detail shop was doing their thing while we were doing paperwork. The whole experience was great, better than any other new or used vehicle purchase and it wasn’t even their brand! I can’t say enough about Joe, respectful, honest, entertaining and I am thinking with his customer skill set I should steal him for my own business!

Could not have been a worse experience unless I came home from car shopping with some kind of disease. I filled out an online interest form seeking information about a specific new vehicle. Due to working swing shift, I left a specific request for afternoon contact and included my phone number. The next morning, they called MY WIFE at a phone number I did not provide which they had leftover from a prior service visit. They asked her if I was shopping. My wife already knew I was in the market, but that already sent up red flags. Once I was up and called them back, we discussed the vehicle and price - which was already over MSRP. I asled about included options to justify the price and was told there were some and I'd be sent a spec sheet by email. A few minutes later, the spec sheet comes through with a price that is $2,500 MORE than what we talked about and more than advertised. This is a violation of Oregon Administrative Rules governing car dealership advertisements. I told the salesman I felt he was negotiating in bad faith and I still wasn't happy about the unwelcomed call to my wife. He got snarky and told me he'd sell this vehicle in 24hrs if I didn't want it and that I'd look back and regret it. We told him we'd never do business with Kendall Bend. A sales manager called me a few days later and had the nerve to try to sell me the same $80k+ vehicle at the advertised price/the price they originally offered me as if that was some kind of huge concession. The price is now even higher in their online ad, some $7.5k or more over MSRP. Avoid.

Wanted to provide some feedback after recent service on my 2021 Venza with 50,000 miles. Received several recommendations for items that "Requires Immediate Attention" on my multi-point inspection form". It appears that 3 are items that must be on a Kendall recommended service (ie: Dealer Money Maker) that is above and beyond the Toyota Maintenance Intervals. It appears that all 3 were for items that likely were not even manually checked / observed at the time of service. As an example, the cabin air filter was listed as needed replacement, even though it was replaced by me recently, and after checking it again today, appears to be brand new. I've lost a LOT of respect for Kendall dealer maintenance, and their recommendations.

I would like to compliment one of your service employees, Hannah Holliday. She was my service advisor this morning. She is professional, know the business, got me in/out quickly, friendly, great attitude. A keeper! Best, John Moeckel, RAV4 owner.

Toyota replaced 2 wheel bearings on my vehicle recently, bringing my Lexus back to the silent, smooth-running car I remembered. I soon detected a light metal rattle occurring at turns & bumps, however, that started to increase in frequency. Thinking it might be related to the bearings work just completed, I returned to the shop. Chris, Toyota’s lead mechanic, took a quick drive, deciphered the problem, and in no time, the repair was made. Toyota didn’t charge me for the work, & my Lexus runs again like new! Thank you, Chris, for your expertise… and to all of you, for the great work you do!

Derik Pulver Is the man!!! I told him exactly what I wanted, and after I found one that caught my eye, he worked with me. I told him that it was going to be an almost 13hr round trip drive from where I live in Washington and he offered to drive it to Portland for me to test it. I bought it on the spot!! Definitely better and more knowledgeable than the salesmen at ALL the Toyota dealerships in Washington state.

The dealership was honest helpful and I’m thrilled with my new car Corolla cross. Everyone was courteous and friendly. Thanks again for all your help.

“Toyota Care” appointment for service was at 1:20 told if would be about an hour - I did not leave dealership until 3:45. When I got in my car the new air filters that I was told were changed were sitting on the passenger seat i changed them when I got home. I will never go back.

Sleazy dealership. Offered me a price $5k over the price on their website. Thankfully, I noticed, but the games continued.

We had another great experience. Noah was great to work with. We left with the truck we wanted and had a good time in the process. Thanks Noah!