Reviews
Write a reviewTHANK YOU JACK MATHEW MARK!
THANK YOU JACK MATHEW MARK!!! OWNER JACK IS A MAN OF INTEGRITY IF I COULD GIVE 100 STAR RATING WOULDN'T THINK TWICE .GREAT FOLKS AND IF YOU THINK DIFFERENT THEN GO TO US AUTO SALES OH YOU CANT THERE OUR OF BUSINESS WANDER WHY THINK ABOUT THAT THEN !!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad Visit With Salesman
My Name Is Apostle Patrice Anderson And I Am Upset With The Treatment Of My Family On Today To Look For A Vehicle And Salesman Jordan Was Very Unprofessional Towards My Family When Do He Decides What A Person Looks Like That Have Money To Purchase A Vehicle OF The Color of There Skins I Am Not Giving Up Writing Until Salesman Jordan Know How To Handle Families With Respect And How He Handled My Family I Will Never Purchase OR Recommend Anyone To Purchase A Vehicle There Your Truly Apostle Patrice Anderson
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Would recommend to Anyone
My husband went in to Purchase a truck. Everyone made us feel extremely comfortable. Explained everything to us, made sure we knew exactly what we were getting. He came out with the truck he wanted, payment that he can afford and the truck is AWESOME!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
So glad that we decided to come to .. TURN&BURN
Nothing but great things to say about coming here today!! We were lucky to meet Matt that helped us get a great car for are family and at a great price and didn't take all day. Thank you so much Matt for being so helpful and nice to us today. We love this car❤️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nasty manager
In 2017 I came I bought a cash car from turn and burn they gave me excellent service , fixed my truck ! Everything was lovely ! But when I went back this year to get a car , honestly customer service was GREAT! With the guys in the front .. the lady who does titles and take payments is really sweet , uplifting and encouraging ! But i happened To switch my insurance over to a different company and the insurance company did not notify the state that I’ve switched so i sent My declaration page to the company’s email ! Anyways why did TURN AND BURN come tow my car ! Charged me 275$ towing and they didn’t even tow it they drove off with it they had the spare key! I called The manager JOY! She cursed me out told me i was A liar i lied I didnt Have insurance on the car she cursed out the insurance company told them they were lying ! All of that and had me crying AT WORK! Anyhow my boyfriend and i went To get the car and they had words of exchange ! We had the police called on us and everything ! Long story short I got my car back ! Been making my payments on time! My car get totaled someone hit and ran my car so the insurance company has let them know they are settling with them ! WHY THE xxxx did turn and burn come and tow my xxxx yesterday my payment was due 6 days ago!!! Never been late ever !!!! Never even missed a payment or insurance and they towed my car ! So i went up There to get my things and the son of the manager gone call me trying to curse me out about not having the key ! I hung up in his face and blocked them! That owner and her SON are some nasty xxx people ! They ruined my whole perspective ablut them smh
- Customer service 1.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Pat C
Really liked turn n burn,been here twice,was looking to purchase a car,was told several times by Dominique I was getting the car,even the next day,come to find out car was sold the night before,be truthful,turn n burn is a great place,don't turn it into another shady car lot!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
FAMILY ATMOSPHERE
SPOKE WITH JACK ON TE PHONE AND EXPLAINED MY SITUATION FOR MY SON'S VEHICLE. JACK TOLD ME TO HAVE THE VEHICLE BROUGHT IN AND LET HIS SERVICE GUYS LOOK AT IT. MY SON BROUGHT THE VEHICLE IN ON A SATURDAY TO BE LOOKED AT. THE SERVICE GUY NOTICED AN ISSUE RIGHT OFF THE BAT AND TOLD MY SON WHAT IT WAS. HE EXPLAINED THAT IF HE COULD GET THE PART THAT DAY IT WOULD TAKE ABOUT AN HOUR OR SO TO FIX IT. MY SON TOLD THEM TO FIX IT. IN THE PROCESS OF FIXING IT THE SERVICE GUYS WERE TAKING THEIR LUNCH BREAK. THEY WERE NICE ENOUGH TO BUY MY SON SOME LUNCH AS WELL SINCE HE WAS HAVING TO WAIT. AFTER THE RETURNED FROM LUNCH THEY SAID IT WOULD TAKE ABOUT AN HOUR TO FIX. WE LEFT AND RETURNED AN HOUR LATER TO A TRUCK THAT WAS NOT ONLY FIXED BUT THAT HAD ALSO BEEN WASHED. THE PRICE TO FIX THE TRUCK WAS 15% CHEAPER THAN WHAT WAS QUOTED AT ANOTHER LOCATION. THE ATMOSPHERE THERE WAS EXCELLENT. JACK'S MOTHER WAS A PLEASURE TO SIT WITH AND TALK TO WHILE WAITING AS WELL. VERY VERY HAPPY WITH THE "FAMILY SERVICE"
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I own my first car!!
The people were so nice and they made the process very easy and understandable. They checked the car befor we left and changed the oil.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks
Thanks Richy for sending me my car runs great I am enjoying the car and people was very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good folk
A family place that makes me feel welcome. They listened to my needs and let me decide at my pace. I will recommend them to anyone and do not hesitate to say that Turn and Burn is a great car dealer! Thank you Jack and Joy. I feel like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase