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Underriner Honda of Walla Walla

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (152 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (509) 204-4150 (509) 204-4150
Used (509) 629-6068 (509) 629-6068
Service (509) 629-6063 (509) 629-6063

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (152 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Underriner Honda of Walla Walla from DealerRater.

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Great Experience

Purchased my new 2023 Honda CR-V Sport Touring Hybrid her and had a fantastic experience. Sales process was smooth and expedient. Great follow up and good service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Our 2014 Honda Odessey had a terrible rattle at the back.

Our 2014 Honda Odessey had a terrible rattle at the back. With their terrific service dept. they found the problem, fix it, and do we ever loved the quiet once again! A shout out to Jimmy for keeping us informed and getting us taken care! Even to washing our dusty van,( it was the gravel road we drive on that had caused the problem) and making it look new again! We really like this team, and take our Honda here to be serviced regularly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My wife and I recently purchased a vehicle from Walla

My wife and I recently purchased a vehicle from Walla Walla Valley Honda. We had an awesome experience. We worked with a guy named Mitchell Deccio. He was absolutely amazing. Thanks for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Best Experience thanks to Zora.

What a great place to purchase a vehicle. Zora Henderson is the Best. From start to finish She kept me informed on what was going on after I ordered my Civic, I was never in the dark about what was happing. I have purchase 14 Vehicles over the years from dealerships and this was the best experience I have ever had at a Dealership. If you are looking for a Vehicle Zora is the person to get ahold of. She will treat fair and make you feel like Family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I found the car I wanted on I want it on the Honda

I was very pleased with my purchase. Joe was very knowledgeable about the vehicle I wanted.it made a difference in purchasing the vehicle.i would recommend Joe for sure. Very enjoyable to talk to.thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was very pleased with my purchase my salesman was Joe

I was very pleased with my purchase my salesman was Joe he was very helpful and knowledgeable about the car I was wanting Joe made my purchase of the car very easy and I was happy about that no pressure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Took my 2015 CRV with 64K miles on it in,cause it stalls

Took my 2015 CRV with 64K miles on it in,cause it stalls when put on idle and they said it needs new transmission and Honda won't warranty it,but the thing is nobody got back to me about it,I ask for the cost of new transmission and no one returned my call,I only found out about the cost when i picked my car up which I already made up my mind to take it somewhere else.I DO NOT RECOMMEND THIS CAR DEALER OR THE HONDA CRV AT ALL...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Took my car in for a simple oil change. Received my car...

Took my car in for a simple oil change. Received my car back with a broken glove compartment damper. Careless and rough on a brand new vehicle. Not impressed with the quality of work. I will take my business elsewhere.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Joe was really helpful and made the whole process and...

Joe was really helpful and made the whole process and experience go by easily and pleasurable. I appreciated all the help you gave me, thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

If I could give a zero star I would. This all started...

If I could give a zero star I would. This all started because I needed my third brake light fixed. I told them it was an LED, but they were like, "No, it's a bulb." I brought it in, trying to be polite, and had them look at it because I was sure it was an LED. "No, no, it's a bulb." That was trip 1. Trip 2 was the appointment to fix the stupid light. On Trip 2, I spent about an hour waiting, only to be told that, actually it was an LED light, not a bulb, but, because of the inconvenience, if my s.o. and I bought the LED on eBay, we could bring it in, and they'd pop it in for free. Cool. Fine. Whatever. My S.O. orders it, it gets here, and I call to make the appointment, where I CONFIRMED that the installation would be free, since that was what we were promised. They agreed. So, I show up for my appointment today (Trip 3) where they say, actually, they ARE going to charge us, and then, they tried to gaslight my S.O. and I. This is so beyond unacceptable. They promised us one thing, and didn't deliver. Do NOT do business with these guys. Update: my boyfriend spoke to the manager, Brian, who said they had a spare Honda LED brake light, and that he'd set it aside in case we have issues with the brake light that we'd gotten from eBay. Surprise, surprise, today when we brought the car in, they said that the light we'd purchased didn't work, and they'd have to order a new Honda brake light (I don't know what happened to the one they'd supposedly "set aside"), and my car is STILL not fixed, after 4 visits. This is insane.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.