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Audi North Austin

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Audi North Austin Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2016

Audi North Austin in Austin, TX treats the needs of each individual customer with paramount concern. We know that you ha

...

ve high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
25 lifetime reviews. Includes reviews of Audi North Austin from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 2, 2018

    They refused to Return my phone calls when I had an issue with the car that I bought from them, we???re always rude when I had to go in in person, and... when I sold my car and canceled the extended warranty package, I found out through the warranty provider one month later that they never even submit the form for me to get my return. I???d give them 0 stars if it would let me. STAY AWAY!!!!!!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Zack Adams

    General Manager

    NOT RATED

  • 1.0 out of 5
    May 3, 2018

    My car was towed there five days ago and still no answer on fixing it. Left messages for Alex but nobody ever calls back. No loaner vehicles so my son... is missing work and it's costing us money. Would it kill you to pick up the phone and return a customers call? Read the google reviews same complaints. Terrible customer service. Ignoring the buyer does make them go away! Permanently.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alex Adams

    Service Advisor

    NOT RATED

  • July 4, 2017

    Elias was our salesperson and Jason our finance facilitator. Everything was very good, highly efficient but pleasent.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2018

    We came to Audi North Austin from out of town to look at and purchase a car we saw online. Grant and Corbin were very helpful in answering all of our questions... and went above and beyond to make the purchase process smooth and efficient. We were very happy with the experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 8, 2018

    Very pleased with Grant's pleasant, articulate and knowledgable sales persona, The kind of salesperson I like to deal with - honest and forthright. Since... our purchase we recommended a friend who has since purchased a Q7 through him. Atta Boy!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Grant Garrett

    Sales

    NOT RATED

  • 1.5 out of 5
    November 6, 2017

    I walked in ready to sign the papers and found that they mark up new cars by as much as $10,000 dollars over MSRP. This is a complete lack of respect... for the customer. They not only blew the sale from them, but they blew the sale from Audi itself. If you value money, stay away.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 26, 2017

    I have been trying to work numbers with them since Monday. I submitted 3 leads already and it has been 3 days and still no numbers. All I get is an auto... reply or them trying to get me to come in. I already know what car I want I just need to make sure the numbers work before I drive to the store to buy. This is 2017! I no longer need to drive into the store to get lease payment quotes. I have bought 6 cars in 3 years and every single deal was worked online through email or text before I ever stepped into the store. If you’re looking for a transparent and easy buying experience this is NOT the dealership for you.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 21, 2017

    You are not appreciated as a client here even when you are ready to spend $100K on a car. Rude and condescending treatment seems to be the norm. Audi... makes a great product but this is not where you would want to buy or service yours.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Zack Adams

    General Manager

    NOT RATED

  • 5.0 out of 5
    August 2, 2017

    Even though I did not end up buying from Audi North Austin, my experience in dealing with them was very pleasant. The sales person (Corbin) I worked with... was very knowledgeable, and friendly.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 31, 2017

    I just got off the phone with Jason Lynch. He is extremely rude and not a professional at all. I never have had anyone speak to me this way with regards... to buying a car. Stay far away from this dealership. I called Audi North Austin seeking their pricing on a new 2018 Q5. I told him where his competitors are offering 15% below MSRP. He said I am insulting him and he hangs up the phone. I never seen a dealer act in such poor taste before. Stay AWAY!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Lynch

    General Sales Manager

    NOT RATED

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