Audi North Austin

I have came to Audi north Austin for 13 years and for several different cars. There has been thorough communication and follow up every time there has been a service and all my questions answered. Often my car is ready before the promised time!

Darrell was very helpful in getting my vehicle fixed. He communicated clearly on what needed to be done and when the work would be completed. He also did not try to push extra services that were not necessary at the time.

We had a fantastic experience at this dealership. Everyone was friendly, helpful and professional. I highly recommended them for your new car purchase. I love my A5!

Had a real easy visit here with the help of Eric. He was extremely informative and hospitable. I’ve already recommended him to some friends and family

Thank you Eon and Atif for a great experience! Your customer service made buying my Audi Q3 a wonderful experience and I am grateful for all your attention and care towards ensuring all my questions were answered!

I’ve been a loyal Audi customer for years and have purchased multiple vehicles from Audi North, including my 2023 R8, my wife’s 2024 RS Q8, and previously an S7 and RS6. In addition, my daughters own a 2023 S5 and a 2023 RS3. All the vehicles were special ordered and new. These are just a few of the Audi vehicles our family has owned over the years, which is why this experience has been so disappointing. Unfortunately, the service department has been a completely different experience. Most recently, I brought my wife’s 2024 RS Q8 in after she damaged both passenger-side wheels and tires by hitting a curb. We purchased new tires, and thankfully both passenger-side tires were covered under the Tire & Wheel Protection package. However, the wheel repair process has been extremely frustrating. The dealership attempted to repair the wheels multiple times, and each time the repairs were still not completed correctly. I’ve spent countless hours making repeated trips back and forth, which has been incredibly inconvenient. The loaner vehicle provided was also a major disappointment. While I appreciate the effort to provide transportation, the vehicle was nowhere near what you would expect from a luxury brand like Audi. This isn’t an isolated incident. About 10 months ago, I brought my R8 in for service, and someone from the service department or one of their subcontractors took the vehicle on what appeared to be an unauthorized joyride, putting approximately 50 unnecessary miles on the car. When I received it back, the driver’s side undercarriage had been damaged near the wheel area, and the interior was returned dirty with hay inside the cabin. That was unacceptable for any dealership, let alone one representing a premium brand. The RS Q8 was also returned dirty after what was described as a “complimentary car wash.” It appears the dealership has outsourced much of its detailing and wheel repair work, and unfortunately the quality reflects that. A complimentary wash means very little if the vehicle comes back dirtier than expected. For comparison, my daughters have their 2023 S5 and 2023 RS3 serviced at Fletcher Jones Audi in Chicago, and every visit there reflects the level of professionalism, attention to detail, and customer care you expect from the Audi brand. It’s disappointing because Audi North has an excellent sales team, but there seems to be a significant disconnect within the service department. After years of owning Audi vehicles, this has been one of the most frustrating service experiences I’ve had. I sincerely hope dealership leadership takes a serious look at the quality of the service operation because it does not match the premium experience that Audi owners expect or deserve.

Daryl is great! Best service in Austin! Handles all the details! Nobody better to work with!

The team I worked with here was great. Thank you all for the best experience I’ve had purchasing a vehicle.

Mark was great! He was very thorough from start to finish and showed top notch customer service. He even followed up with a call to check in after I picked my vehicle up.

I purchased an A4 ion April3rd 2026. I received transit tags because I need to register car in Pennsylvania. Since 582026 I find myself chases this dealership to release my title since it was paid in cash. I am giving the answer that they will call back over and over. Nobody contacted me and now I can't get Pergament tags. So pretty much I lost all my money because can't drive car no more.No General Manager L. Goodman, Natalie, or finance manager is willing to care about it Conny Shaw