Reviews
Tried to make me pay for window tint on a used vehicle
Tried to make me pay for window tint on a used vehicle that was put on factory and didn?t go down a $1 off of internet price.
Tried to make me pay for window tint on a used vehicle
Tried to make me pay for window tint on a used vehicle that was put on factory and didn?t go down a $1 off of internet price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am terribly sorry you had a bad experience. Will Scanlan, my GSM will be in touch with you to address your concerns. Thank you for reaching out to us. Best regards, Rodney Crow General Manager rcrow@sterlingmccallchevy.com
Great service and timely manner work done inspected my
Great service and timely manner work done inspected my car thoroughly and changed the air filters and changed my oil and inspected my tires also
Great service and timely manner work done inspected my
Great service and timely manner work done inspected my car thoroughly and changed the air filters and changed my oil and inspected my tires also
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Yasmeen was very professional,patient and very detailed
Yasmeen was very professional,patient and very detailed about what was going on with our vehicle. Anytime we had question during the time our vehicle was getting serviced she was quick to respond and made sure we understood the services that our vehicle needed. She displayed the best customer service we have ever received we greatly appreciate her going above and beyond with our warranty company this dealership is very fortunate to have such a dedicated associate who really looks after her customers. Thank You Yasmeen for being great and keep up the outstanding work.
Yasmeen was very professional,patient and very detailed
Yasmeen was very professional,patient and very detailed about what was going on with our vehicle. Anytime we had question during the time our vehicle was getting serviced she was quick to respond and made sure we understood the services that our vehicle needed. She displayed the best customer service we have ever received we greatly appreciate her going above and beyond with our warranty company this dealership is very fortunate to have such a dedicated associate who really looks after her customers. Thank You Yasmeen for being great and keep up the outstanding work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We had a afternoon appt to look at a used vehicle And
We had a afternoon appt to look at a used vehicle And car was sold just before arriving but Ronald Garcia was very understanding and helpful and got us into something better! A great car buying experience!
We had a afternoon appt to look at a used vehicle And
We had a afternoon appt to look at a used vehicle And car was sold just before arriving but Ronald Garcia was very understanding and helpful and got us into something better! A great car buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jarrod Williams was awesome!
Jarrod Williams was awesome! Car buying is never pleasant, but it didn't feel to pushy.
Jarrod Williams was awesome!
Jarrod Williams was awesome! Car buying is never pleasant, but it didn't feel to pushy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service was excellent.
The service was excellent. The dealership towed our vehicle and for service provided fast and efficient and excellent service and even provided transportation for us back to pick up our vehicle when the service was completed. All of this was done at no charge for us and was covered by our warranty. This is probably the best service I have ever had by any car dealership.
The service was excellent.
The service was excellent. The dealership towed our vehicle and for service provided fast and efficient and excellent service and even provided transportation for us back to pick up our vehicle when the service was completed. All of this was done at no charge for us and was covered by our warranty. This is probably the best service I have ever had by any car dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Charles! We greatly appreciate your wonderful review and are thrilled to hear that you had such a positive experience with the service at Sterling McCall Chevrolet. It's our goal to provide fast and efficient service, and we’re glad the towing and transportation made your experience even better. We look forward to serving you again in the future! -Sterling McCall Chevrolet Team
AVOID!
AVOID!!! Extremely bad experience with this dealer. I went in on 6/16 to look at a truck I saw online. And the truck needed maintenance, I couldn’t even test drive it. According to the salesperson, Jose Barrientes, it was only a sensor so I agreed to sign paperwork stating I was going to purchase the truck once it was serviced in order to remove it from their website. It was supposed to be a quick fix but it has turned into a 2 week and some days ordeal. I have been the one having to constantly call to ask for updates and swearing I was going to get called back with updates but never did. I then decided I was no longer interested as it felt like they were not being transparent. Yesterday 6/30 I called and spoke to Clint who is supposed to be the sales manager. I asked for an update and he said the sensor had been changed and that they were working on the injectors, I then said that the injectors never had been mentioned to me and that I was now no longer interested. He then said he would give me a call back in “a couple minutes” and those “couple minutes” has now turned into 24+ hours. I tried calling again today to ensure I don’t have to do anything on my part and ended up having to leave a voicemail. I highly recommend avoiding this dealership as a whole. The most unprofessional service I have ever received.
AVOID!
AVOID!!! Extremely bad experience with this dealer. I went in on 6/16 to look at a truck I saw online. And the truck needed maintenance, I couldn’t even test drive it. According to the salesperson, Jose Barrientes, it was only a sensor so I agreed to sign paperwork stating I was going to purchase the truck once it was serviced in order to remove it from their website. It was supposed to be a quick fix but it has turned into a 2 week and some days ordeal. I have been the one having to constantly call to ask for updates and swearing I was going to get called back with updates but never did. I then decided I was no longer interested as it felt like they were not being transparent. Yesterday 6/30 I called and spoke to Clint who is supposed to be the sales manager. I asked for an update and he said the sensor had been changed and that they were working on the injectors, I then said that the injectors never had been mentioned to me and that I was now no longer interested. He then said he would give me a call back in “a couple minutes” and those “couple minutes” has now turned into 24+ hours. I tried calling again today to ensure I don’t have to do anything on my part and ended up having to leave a voicemail. I highly recommend avoiding this dealership as a whole. The most unprofessional service I have ever received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
AVOID!
AVOID!!! Extremely bad experience with this dealer. I went in on 6/16 to look at a truck I saw online. And the truck needed maintenance, I couldn’t even test drive it. According to the salesperson, Jose Barrientes, it was only a sensor so I agreed to sign paperwork stating I was going to purchase the truck once it was serviced in order to remove it from their website. It was supposed to be a quick fix but it has turned into a 2 week and some days ordeal. I have been the one having to constantly call to ask for updates and swearing I was going to get called back with updates but never did. I then decided I was no longer interested as it felt like they were not being transparent. Yesterday 6/30 I called and spoke to Clint who is supposed to be the sales manager. I asked for an update and he said the sensor had been changed and that they were working on the injectors, I then said that the injectors never had been mentioned to me and that I was now no longer interested. He then said he would give me a call back in “a couple minutes” and those “couple minutes” has now turned into 24+ hours. I tried calling again today to ensure I don’t have to do anything on my part and ended up having to leave a voicemail. I highly recommend avoiding this dealership as a whole. The most unprofessional service I have ever received.
AVOID!
AVOID!!! Extremely bad experience with this dealer. I went in on 6/16 to look at a truck I saw online. And the truck needed maintenance, I couldn’t even test drive it. According to the salesperson, Jose Barrientes, it was only a sensor so I agreed to sign paperwork stating I was going to purchase the truck once it was serviced in order to remove it from their website. It was supposed to be a quick fix but it has turned into a 2 week and some days ordeal. I have been the one having to constantly call to ask for updates and swearing I was going to get called back with updates but never did. I then decided I was no longer interested as it felt like they were not being transparent. Yesterday 6/30 I called and spoke to Clint who is supposed to be the sales manager. I asked for an update and he said the sensor had been changed and that they were working on the injectors, I then said that the injectors never had been mentioned to me and that I was now no longer interested. He then said he would give me a call back in “a couple minutes” and those “couple minutes” has now turned into 24+ hours. I tried calling again today to ensure I don’t have to do anything on my part and ended up having to leave a voicemail. I highly recommend avoiding this dealership as a whole. The most unprofessional service I have ever received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am terribly sorry you had a bad experience. Will Scanlan, my GSM will be in touch with you to address your concerns. Thank you for reaching out to us. Best regards, Rodney Crow General Manager rcrow@sterlingmccallchevy.com
They take to long time for just a change oil and tires
They take to long time for just a change oil and tires rotation and I was there before my appointment
They take to long time for just a change oil and tires
They take to long time for just a change oil and tires rotation and I was there before my appointment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I apologize for the wait time you experienced. We are transitioning through some processes and will use your feedback to get better. Thank you for reaching out. Best regards, Rodney Crow General Manager rcrow@sterlingmccallchevy.com
Clint was Great Sales , was attentive , knew what i
Clint was Great Sales , was attentive , knew what i wanted and delivered exactly what I was looking for!!!
Clint was Great Sales , was attentive , knew what i
Clint was Great Sales , was attentive , knew what i wanted and delivered exactly what I was looking for!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.