Reviews
Good customer service and attentive to the details.
Good customer service and attentive to the details. Kept me apprised of the service as it was happening.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Orosa, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Fast and efficient in and out in same day.
Fast and efficient in and out in same day. Video of repairs was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Lynda was wonderful…highly recommend her … always makes
Lynda was wonderful…highly recommend her … always makes sure I have a loaner to get me home..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor communication bad service, arrogant and superficial.
Poor communication bad service, arrogant and superficial. Used text rather than direct calls. Never ava I lable
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr Alan, We apologize for the lack of communication and not utilizing your preferred methods of communicating updates. The Service Manager, Kevin Boles, will make contact with you to review your concerns. Thank you for expressing your concerns as your feedback will improve our communication with future clients. Kevin Boles, Service Manager kboles@Group1Auto.com
Our salesman, Guy, was one of the most attentive, polite,
Our salesman, Guy, was one of the most attentive, polite, and friendly sales people we’ve ever dealt with when buying a new car,The entire process from picking out our car to the final sale was pressure, free, and one of the fastest transactions we’ve ever experienced kudos to this dealership and their very friendly staff!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! We are always more than happy to assist you if anything else comes up. Take care!
All the employees a came in contact with were very
All the employees a came in contact with were very helpful and friendly. Chris Forbes was great at his job and made me feel welcomed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Chris and team! Please don't hesitate to reach out if there's anything additional we can do for you.
Had 2 front tires replaced on a 2023 Sprinter and the
Had 2 front tires replaced on a 2023 Sprinter and the dealer over inflated them by 16 psi. The door says 61 and I received it at 77 psi. Such a rookie mistake. I called to verify and it did take them 3 days to return my calls.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Mr. Decker, I apologize for the error made and have forwarded your concern to the shop foreman and service director Kevin Boles. Mr. Boles will also call you to discuss your concerns further. Thank you for taking the time to contact us. Neil Potter General Manager - Mercedes-Benz of Boerne npotter@mbboerne.com
Very satisfying and will come again.
Very satisfying and will come again.Very good very good Very good very good very good very good very good very good very good very
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robby, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Nora’s great, simple quick too work with demonstrated
Nora’s great, simple quick too work with demonstrated everything perfectly and got me in and out
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mark, we're happy you found Nora to be so supportive during your experience here at Mercedes-Benz of Boerne. Please let us know if there is anything else we can do for you; we are more than happy to help!
Customer care and service are very good.
Customer care and service are very good. Mercedes is a great product that we’ve enjoyed for years. For us, the location is great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.