Reviews
Wonderful dealership and service department.
Wonderful dealership and service department. Linda is the best service manager. So helpful and keeps me updated through the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Linda. We hope you have a great day!
The people who work here were really nice and made sure
The people who work here were really nice and made sure that we understood how the process was going to go.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nicky, thank you again for taking the time to let us know how we did. We hope you have a great day!
My car was serviced in the time frame promised and the
My car was serviced in the time frame promised and the friendliness of the staff was above reproach.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
Service appointmen set fast.
Service appointmen set fast. Loaner car was also arranged. Pick up after service was completed was also quick and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Need to improve their communications for example
Need to improve their communications for example scheduling and sending emails. I would prefer a phone call.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
o.flores4, I appreciate you taking the time to inform me about your recent service experience regarding poor communication. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kevin Boles Service Director kboles@mbboerne.com
i commend Linda DeLaCruz, service advisor at Mercedes
i commend Linda DeLaCruz, service advisor at Mercedes Benz of Boerne for providing excellent customer service to us. She makes sure that we are kept up-to-date when our car is under her care, including advice on what it takes to keep our car in excellent condition.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Anson, we're happy you found Linda to be so supportive during your experience here at Mercedes-Benz of Boerne. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Boerne
I always get 5 STARS from this dealership.
I always get 5 STARS from this dealership. I was met by staff as I pulled in and quickly put in contact with my service advisor. Art and James were helpful, friendly and professional. My Sprinter went in and out when they said it would. A recalibration was done due to a window replacement and it's working as it should, and their 'all clear' multi-point inspection was done giving me peace of mind as I drove off. THANK YOU!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Roger, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I brought the car in because it will not go into reverse
I brought the car in because it will not go into reverse and they were not able to troubleshoot and fix.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Aedan, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the mechanic not being able to diagnose the issue. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kevin Boles Service Director kboles@mbboerne.com
Mercedes-benz of Boerne lives up to its reputation in
Mercedes-benz of Boerne lives up to its reputation in quality professional service. Service Advisor David Rockwell explained in detail exactly the type of service needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MB Boerne never disappoints!
MB Boerne never disappoints! They always provide great costumer service. Thank you to Eddy Waters for the wonderful service support and keeping with the status of the work on the vehicle. And as usual, before you get your vehicle, it’s immaculately clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dom, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!