Jim McKay Chevrolet

Excellent interaction with Will Coral in sales as I was looking to purchase a Tesla Model X. Will was honest, genuine, a good communicator and made best efforts to make it a smooth and fair transaction. I plan to consider this dealership for future purchases.

I came to the service center for the second time, and again the staff were different, but once more I encountered the same cold, indifferent attitude. They gave the impression that they disliked their job and were just doing it unwillingly. I tried to explain my issue — there is a sound coming from the engine compartment. I even showed them a video. Before even listening properly, the employee said, “Yes, yes, I heard it.” But that was untrue. After actually listening, he then said, “Oh, was this the sound?” This shows clear carelessness and lack of seriousness. I suggested sending the video by email so that the mechanic could check it and identify the problem. He agreed. However, when I reviewed the in-car camera footage, I saw that the mechanic never even checked for such an issue. Later, when I followed up via message, I was told that the mechanic had indeed checked it and found nothing abnormal. This is simply not true. I know people who own the exact same model — four or five of them — and none of their vehicles have this issue. This is an outright lie. On Monday, a woman from the service department called me, and I explained everything again. She told me to bring the car back so they could “take another look.” But why should I waste my time bringing my car back to people who do not do their jobs properly and who lie to customers? We all know these cars can have issues — we purchase them with that understanding. But even if the cars are problematic, General Motors service centers should at least be competent and honest. The cars may have flaws, but the service should not. The lack of professionalism and integrity is unacceptable.

Today I worked with Carlos at Jim McKay looking at a used 2021 Tesla Model S. Carlos was exceptionally professional, courteous, and welcoming for both me and my family. He listened to the type of vehicle I was interested in, and at my request provided phenomenal follow up with me after our gathering with pictures and even a video with upcoming matches. I would definitely recommend reaching out to Carlos -- he is an honest salesman.

This dealership is committing tax fraud using the EV credits and “premium addons” I was very clear on the phone and wasted 4 hours driving to this bait and switch dealership. One of the “addons” that was “already on the car” was for a warranty product. They printed a quote at 7:04pm which had CarShield for $999 and then after discounting the car by $1500 the CarShield was miraculously $2,495. DO NOT DO BUSINESS WITH THIS LOCATION. SCAMMERS THROUGH AND THROUGH.

Jim McKay Chevrolet is everything wrong with shady service departments. I brought in my 2014 Chevy Cruze Diesel for what they claimed was a “completely full” DPF filter that “couldn’t be cleaned.” Instead of offering a proper cleaning or accurate diagnostics, they tried to charge me $2,500 for a replacement or conveniently offered me $2,500 to trade in my car, which only has 90,000 miles on it. The audacity is wild. Here’s the kicker: I fixed it myself. I did the regen, cleared the codes, and now the car runs smooth no limp mode, no DPF issues, no problems. So either they flat-out lied, or they were completely clueless. Either way, they charged me for a diagnostic and did nothing of value. This place is a textbook scam. They prey on people who don’t know their way around a diesel, and then try to flip your car for pennies and profit off your stress. If you value your money or your vehicle, do not go here not even for an oil change. Total disgrace.

Garbage rip off dealership $1495 "processing fee" makes their pricing a total bate and switch!

Don’t do business with Jim McKay Chevrolet for 3 reasons 1 - Listed used car price is a fake. They wont sell you a car until after they add $1,000 dealer markup and add extra dealer added unnecessary items. In my case they added almost $3,000 with LoJack / Clear Coat / Fabric protection and started the negotiation $4,000 higher than advertised 2 - They claimed that the car was cleaned including the air filter. Total lie. I pulled the cabin air filter and it was filthy 3 - I was only given one key and when the sales manager was notified that this was a safety and security issue with a minor driving the car, she offered only a nominal rebate which wasn’t enough to de-program the missing key. I gave the entire team the chance to deliver 5 star performance and they underperformed with the shady adders I didn’t want, the cabin air filter that wasn’t replaced and a missing key they refused to replace or deprogram. Disappointing first car buying experience for my son. Shame on you Jim McKay.

Bait n switch ! They will say one price over the phone and hike it by $3000 once u get there, do not believe a single word they say on the phone.

My continued experiences with the staff at Jim McKay Chevrolet have always been great and this time was no difference. From the service rep to the cashier at checkout, Awesome service.

Needed to get a replacement key fob for a company car with a fleet management service. Mohammad completed all the paperwork and obtained the approval from the fleet manager. He did a great job.