The Car Lot

In 2024, I purchased a 2019 Hyundai Kona from Car Lot. I have purchased four vehicles from this dealer between 2023 and 2026. Of those four vehicles, three have experienced problems, and two of them had severe transmission problems. On July 20, my Hyundai Kona broke down. I filed a claim with the extended warranty company for the warranty that the dealer added to my loan without asking me. The information provided by the dealer is that their vehicles include an extended warranty and that if anything happens to the vehicle, it is covered and the customer only has to pay a $100 deductible. When I filed the claim, the warranty company denied it because they stated that the part that caused the transmission damage was not covered. After several attempts to get assistance from the dealer with the warranty claim, I left a negative review on the dealer’s Facebook page. After I posted the review, they blocked my account. I then left a review on their official website. On Saturday, August 8, the manager, Bobby, called me. He told me that my review was affecting him because Tucson is a small city, and that if I removed my review, he would commit to paying for the repair of my vehicle. He told me that if I authorized him to pick up my vehicle from the Hyundai repair shop, he would take it to his mechanics and repair it for free. I told him that I did not want his mechanics repairing my vehicle because, based on my negative experience, I do not trust them. He then asked me where the vehicle was located. I told him it was at Jim Click. He told me that he has a good relationship with that company and instructed me to bring him my invoice, which he said he would pay. On Monday, August 10, Bobby called me again. He told me that the reason the warranty had not paid my claim was because they had made an error. He told me that he was going to provide an update to my warranty and that the updated warranty would cover the repair. He also told me that I would only have to pay the $100 deductible, as I had originally been promised at the time of the sale. The warranty was updated, but the warranty company again declined to pay the claim. The warranty company has now denied the claim three times, each time placing additional obstacles in the process. This delay has greatly affected the quality of life of both my family and me, as well as our jobs, because we only have one means of transportation.

Great service , very professional and informative . No delay with any part of the process thanks

From the beginning to the end, this car buying experience was phenomenal! Smooth process very, professional salesman Esto. I got the vehicle that I wanted without the hassle and I was treated with respect. Amazing price too for a BMW

Great overall experience. The car was a fair price and the service I received from the salemen and Ej were nice, professional, and helpful. I’d recommend.

Went to the Car Lot even after reading some pretty scary reviews. I worked with Eric in sales and Bobby and EJ from the management team. Pretty straight forward process and they actually worked with me to get to my number. Overall, great experience. I’m now the proud owner of a Nissan Altima. “They have no vending machines!!! 112 degrees and only water and coffee!!

We went in not sure what to expect, it has been a few years since we have been in a dealership. Stephen and Bobby helped us get into a new family vehicle that still had factory warranty and was only a year old!

What a great experience. Bobby B and Chris helped me get into a Altima with bad credit. I was told no everywhere else and they got me into this car.

I didn't think I'd get approved since I was declined at the last 3 dealerships and at my own bank, but they worked magic and found me an awesome deal! Thank you to the whole team at The Car Lot!

I bought my car from The Car Lot about three months ago, and I wanted to wait before leaving a review. So far, it's been a great experience. The car has been reliable, the buying process was smooth, and the staff treated me with respect from start to finish. They answered all of my questions and never made me feel pressured. I'm really happy with my purchase and would definitely recommend The Car Lot to anyone looking for a quality used vehicle. Thanks again for making the process easy!

Basically my experience is me reading all the BAD REVIEWS!! I DONT even want to bother them with my time and energy. I will definitely check car fax for automobile. Makes my gut hurt the reviews.