Southwest Remarketing

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 1, 2019

    Jim is a liar and we were unfortunate enough to trust him as a good person. We were looking for a car to get because I was recently in a hit and run on... my motorcycle, and we found this place. We scheduled a meeting with him and looked at the Kia Optima we wanted. Looked great and we checked the car facts he provided, all was good. Jim, the absolute liar that he is, failed to tell us that the engine was replaced with another engine...And that the thermostat was broken and repaired with glue. The warranty he spoke so highly of didn't cover any of the repairs I needed one month after buying it from him. $567 in repairs, and the only thing Jim has to say "we get the car facts from place we buy it from in California. I'm not responsible for anything else". I called him out about the "maintenance checks" he told us that were done....And he lied and said "I never said they were checked". Despicable person, and a very good liar! The negative reviews I read match up exactly with the person I was dealing with. Please, please, please do not buy a car from him. There are better options than a lying dealer at Southwest Remarking

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 3.0 out of 5
    May 28, 2018

    I sent a request for the availability of a vehicle. I received a reponse that it was available from an iPhone. No sales person's name, no return contact... phone number... I didnt respond so then I got another email 10pm saying this car is available are you interested? Still no contact info. We were buying cash but seemed like it wasn't going to be a good experience. I get not hounding customers but i expected at the bare minimum contact info

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 18, 2017

    This dealership was great!! They had the exact car I was looking for, 2016 Ford Fusion with all upgrades!! Got it for such a great deal and have been driving... my car for months and have had absolute no problems!! Highly recommend purchasing your next vehicle from Jim!!! He is great!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 15, 2017

    I am so so happy my friend recommended me to this place!!! Jim was SO helpful!!!!! I found the perfect car I wanted listed on their website and went to... check it out..... I had such a great experience here and was able to purchase my dream car with SUCH A GOOD DEAL! I still can't believe how generous he was in helping me and what a good deal I got! I been driving my car around for almost a year now and I'm so happy with my purchase! Highly recommend this place over any other dealership....

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 19, 2017

    We went there looking for a Honda Civic for my daughter . Jim had exactly what we're looking for at a very reasonable price . The no pressure buying experience... over other car dealers was what we really appreciated. She got a great car for a great price and we will be back again !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was a pleasure helping you and your daughter get what you both were looking for. Enjoy the Honda Civic

  • 1.0 out of 5
    April 23, 2017

    This is the worst dealer I have seen.I took my friend to buy a car and the dealer- Jim shared us a Carfax with no issues/damages found.We really believed... him and made up our mind to buy it.But one of our other friend suggested us to check Carfax and Auto check for double check ,as many of our other friends already have bought car from him we don't want to cross check again.But as our friend insisted us we did do run Carfax and Auto check report.We were shocked to see it,the car had a structural damage and a case was already registered for it 2 years back but in the report Jim showed us there were no such thing.When we called and enquired him he said in his Crafax he didn't find it and he was not aware of it and he hung the call before even replying our next question.This was such a bad experience here in Phoenix.Previously I have recommended many of my friends to buy car from him and some have bought too.I really feel sorry for them and feel guilty for my suggestion

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    I have not tried to sell you a vehicle that has been in a accident as you are saying you guys did not buy it. I got the carfax with the car where we ...purchased it from. I have no control over what and when carfax reports things on there report

  • 1.0 out of 5
    April 23, 2017

    They are providing wrong car fax.. it looks that car fax edited before show it to me.. Very worst response from Jim the dealer. Please check the carfax... outside, if you like to buy the car

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Carfax has made a mistake and didn't reported on the carfax we have it came with the car we didn't run a carfax on it. We have no control over carfax ...and when they post things on there report.

  • 5.0 out of 5
    June 6, 2016

    I'M 67 YEARS OLD. I'VE BOUGHT A FEW CARS IN MY LIFE, BUT I HAVE NEVER EXPERIENCED THE JOY OF BUYING A CAR THAT I DID WITH JIM!! I SPENT 3 WEEKS LOOKING... FOR A REPLACEMENT FOR MY CAR WHICH I LOST IN AN ACCIDENT. THEN I FOUND SOUTHWEST REMARKETING ON "CARS.COM." THEY HAD THE CAR THAT WAS PERFECT FOR ME, AND AT A PERFECT $$$. THE WHOLE DEAL WENT DOWN IN ABOUT 30 MINUTES! I"M STILL TRYING TO "WRAP MY HEAD" AROUND THE WHOLE THING!! SO, IF YOUR LOOKING FOR A REAL NICE RESALE CAR AT A GREAT $$$, GO SEE JIM FIRST!! , AS YOU WON"T NEED TO GO ELSWHERE!! THERE SIMPLY IS NO PRESSURE OR GIMMICS!! TRUST ME!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Marvin it was a pleasure meeting you and being able to work with you. I am happy I was get you into the vehicle you were looking for enjoy it and t...hank you again.

  • 5.0 out of 5
    March 2, 2015

    We were in the market for a newer used car and shopped around a bit. Left other dealers because they couldn't make us a deal and didn't listen when we... said that we didn't want to play games. Jim had the car we wanted, was able to get us what we needed for our trade and a great interest rate from vantage credit union. All and all the easiest car buying experience I have had!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was a pleasure working with you guys. Congratulations on your new purchase.

  • 5.0 out of 5
    January 24, 2015

    They were very friendly and helpful with my financing. I will recommend them to everyone. I would definitely go back when I am ready for my next car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was pleasure working with you. Enjoy your new car.