I heard the service manager was not concerned with customers. Inflated prices and work was poor or not at all. They did not want to work on my Hyundai... as it was under warranty . It was called in for recall issues. Like they tell everyone . They don’t have the parts in stock Go to Harlingen they treat you with respect
06/12/2017 We left the TUCSON on 06/12/2017 becose several concerns, I left written details of concerns and instructions. (I did this so there was no... miscommunication) 06/14/2017 We received the call that the Tucson was ready for pickup We went to the dealer ship and the person there told us that a few of the items on our list where not resolved, we tested the Tucson with him and he saw that there were still failures on the AC display and on the Radio Volume buttons, He also admitted that the service of the 15,000 mile that was requested in writing; was not performed by this pint I was very upset ,and I told him that we can not accept the Tucson and that we wanted to leave he called the manager and then he thretend me and my wife to call the police if we took the loaner. I exploded, throw the Tucson key on the counter top and left the building. My wife remained inside and asked him to call the manager, he refused to call the manager. Bottom line: We were told by Hyundai that my concerns would be repaired or a plan to fix them would be given. My concerns were not repaired nor a plan to fix them was given. They LIED !!!! We were told that we would have a loaner for the repair period and in reality, we were called to pick up the Tucson before repairs was completed and before the “15000 mile service” that I had requested was performed. And in addition WE WERE LEFT ON FOOT!!!!!!! AND WERE THRETEND BY THE DEALERSHIP !!!!! We left the dealer ship. Without The Tucson, and without talking with someone in authority and without the loaner!!! I HAVE NEVER EXPIRIANCED SUCH BAD SEWRVICE IN MY LIFE!!!!