Plattner Labelle Ford

3.4
(38 reviews)
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(863) 675-1686 (863) 675-1686

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About our dealership

This seller has been on Cars.com since February 2019.

Reviews

3.4
(38 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of DealerRater from DealerRater.

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1.0

Promises still not honored!

As a follow-up, Labell Ford responded to my complaint by asking that I call them (again). It turns out the phone number went to the dealership where I left a message for Jason, manager. That call was two weeks ago and still no response! Clearly my complaint is too small for them to care about. Frankly, this problem is not about the items they owe me after buying the F150, it is about the integrity of the people who work at LaBell Ford! They have demonstrated their great lack of concern, follow-up and promises don't mean a thing to them.

Dealer response

Hi Michael, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give us a call at (863) 675-1686 and we will do our best to make this better. We hope to hear from you soon.

5.0

Ford ranger

I dealt with Mario Hernandez, he was very polite And knowedgable and very professional, he showed me every featue and went out his way to answer any question and he followed up with me days after purchase, a true pro and delightful expirience, i recomend labelle ford to anyone looking for a new car purchase and make sure u ask for Mario, a too notch salesmen!!!

1.0

"don't waste your time here, a total joke

Dealership display one price online and on the website after working the deal up they add $10K to the price, when asked why we went from $38,999 to $47,275 they told me that $4k is added to the price because I am not using there finance banks and not trading any cars SCAM SCAM SCAM why not just be upfront with price like everyone else?? such a bad way of doing business, they wasted my time!!!

Dealer response

Alex, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at LaBelle Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (863) 675-1686 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

1.0

Duped by Labelle Ford

Duped by this dealership. They posted 2014 Infiniti Q50 for $9,984 but when I called the dealership they added fees total price jumped to $17,000 .

Dealer response

Anthony Reroma, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. We would like the chance to talk to you further so please do call us at (863) 675-1686 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

1.0

Stay away

They price cars super low with a giant discount Which by the way you don’t get unless you trade in a 2012 or newer with 75000 miles I was looking at a 2012 Acura with 110,000 And a 2008 Lexus 103000 miles who in their right mind Would trade in a car with less miles It’s tricky advertising trying to get you in the door to buy cars that in reality should be sent to auction due to miles Stay away!!!!!

Dealer response

Jennifer, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at LaBelle Ford. Please give us a call at (863) 675-1686 and we will do our best to make this better. We hope to hear from you soon.

5.0

Gabriela Galvan

I was really satisfy with their service and i will come back for future repairs. thanks!

5.0

Great service once again

The entire team in Labelle, Florida was amazing. Chad was a man of his word, matching prices as he stated he would months earlier.

5.0

F350 scheduled service

I always received fast and friendly service at Labelle Ford.

Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing LaBelle Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

2.0

They Dropped The Ball Big Time

I messaged this dealership through cars.com regarding a specific one year old used car that they had advertised. When I got a return call and they asked which car. That was strange because my message referred to the specific car I was interested in. The woman told me that the car I was interested was not on their lot, but was rather on another Labelle dealership lot. She then asked if I’d be interested in any other vehicle. I said no I was calling only for the low mileage car that I made reference to in my message. She said she’d have someone from another Labelle dealership call me back. No one ever called, and I bought a NEW car from a local dealership. Sale lost.

Dealer response

Bob, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please contact us at (863) 675-1686 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

5.0

Ford Flex owner

Best ford dealer in sw Florida. Flex is a great vehicle for taking people,or hauling things.

Dealer response

We really appreciate you taking the time to leave us feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Read all 38 reviews