Plattner Labelle Ford

Reviews

2.2 out of 5 2.2
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 18, 2018

    I had a bad experience with a dealership before so I was hesitant about going through the whole process again. However Cowboy JD and the LaBelle Ford team... made sure I had the best experience, he listened to what I was looking for and found the perfect deal for me. I highly recommend them, you will not be disappointed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 27, 2018

    I purchased a used car at your dealer on June 19,2018.i also had a trade in vehicle.its been 103 days and they still haven’t paid off my loan.they... want me to pay the difference for the payoff because they waited so long that the payoff has changed.my Florida law they have 10 days to pay off the loan.They(LaBelle Ford) told my bank to go after me for the difference,they sent a check in Aug but it was sent back because it was short the difference.i am not paying the difference because of their negligence.You guys need to go do business somewhere else

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mary, thank you for sharing this recent experience with us. Please reach out to us at (863) 675-1686 when you have a chance so we can discuss your con...cerns in hopes of resolving this matter to your satisfaction.

  • 1.0 out of 5
    September 19, 2018

    Took them 6 hours to finally tell me the out the door price of vehicle. Sale price 3k out the door price $6,500. When asked why the large mark up I was... told “Dealer fees”���� WOW!!! 100% mark up??? I’m a father of 3 small boys and the way I see it when u steal from me ur stealing food out of my kids mouths. Go anywhere but here

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Clark, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. ...Please reach out to us directly at (863) 675-1686 when you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    May 10, 2018

    I purchased my car on 3-18-18. I am still fighting with Ford to get answers about my payoff check. It is now 5-10-18, I have made 2 payments to my previous... loan, as well as 1 payment to my new loan so that I don't mess up my credit. I have been calling Natasha daily and either get no answer, no call back, sit on hold for over 30 minutes, or it just rings busy and hangs up. I am losing a lot of money by having to make 2 car payments as well as the daily interest I am paying on my old loan. I have heard that a payoff is supposed to be done within 10 days. I am on day 53 with nothing getting accomplished. I am also finding out that I am not the only one who has had this or other similar issues. If I had known all of this, I never would have purchased my vehicle from here.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Our mana...ger would really like to speak with you more regarding your payoff. Please reach out to us at (863) 675-1686. We look forward to hearing from you.

  • 1.0 out of 5
    March 29, 2018

    We bought a F250 back in Feb 2018. It is now the end of March and we still have no registration. We have had to drive a 2 hour round trip twice for a... temp registration. If your looking for great service this isn't the place to buy!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tom, thank you for taking the time to leave us this detailed feedback. We strive to provide excellent experiences, and we are saddened to learn that w...e may have fallen short of the high standards we set for ourselves. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (863) 675-1686 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 1.0 out of 5
    March 19, 2018

    I inquire about a truck online , the next day someone called me to set an appointment, the truck was on another lot and said they would bring it in over... the weekend .I called first this Monday morning to make sure the truck was on their lot. They put me on hold for ever so , I hung up Nobody ever called back to confirm, later that day they called to ask if I was still coming in , I explained the situation , she checked , they never brought the truck in and didn't bother to call . It's a good thing I didn't drive an hour to get there and find out they didn't have the truck. Very inconsiderate, poor customer service

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jim, our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance ...to talk to you further so please do call us at (863) 675-1686 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    February 22, 2018

    I just bought a new Expedition with Denise at LaBelle Ford. She was awesome and took great care in every detail of my deal. Very happy to recommend after... the experience I had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 22, 2018

    The Ford Dealership is the best place to buy a used or new car, truck or suv. Wonderful people great environment best deals around! The most amazing people... in the world that works there from sale to managers to finance . Denise, Maria, Kyle, Cynthia, Steffanie, Chris, Edward, Tommy, Gary W, Gary S, Thamos oh and dont forget Aniel. If you are looking to buy come speak with these wonderful people. I wouldn't buy no where else but from Ford Dealer ship!!!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 9, 2018

    If your deal with it saleswoman Denise and sales manager run very fast two very dishonest people if her lips start moving she's lying especially if she... tells you that her friend own the vehicle and promises you a very good vehicle would never ever recommend this dealership to anybody

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    David, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. We would like... the chance to talk to you further so please do call us at (863) 675-1686 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    September 20, 2017

    They made my car buying experience a great one. I've never been to a dealership that treated me so well, like we were friends....instead of just another... customer. I will definitely buy my next vehicle here!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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