I first went to the Abq location. Was not happy and took a chance and went to the Edgewood location. They worked with me on issues that Abq didn't seem... to care about. Ryan Franklin, John Anderson and Chris Ruiz in Finance were a pleasure to work with. If you want a Ford, drive a little bit further and get personalized attention.
I was in Edgewood NM visiting a friend. During the visit he needed to take his vehicle in for service. While I was walking around I took a look at some... of the new F250s and thought I might buy one. My friend gave a really good review of the dealership overall. My vehicle is a 2015 F250 Lariat with a 6.7 Powerstroke engine. It had 56000 miles on it. And it’s in really good shape. They took pictures of it and checked it out. A hour or so later I came back to pick up my friends car and asked about working a deal on a new truck. The Salesman whom I liked and the only good point of the Visit went back and spoke to the Car Manager meanwhile I sat outside and spoke wit another salesman. I thought it was interesting as I sold cars for about 5 years back in the day. After about 20 min or so the salesman returned and told me they had called around and the best they could do on the trade was 29000. Now for some that seems like a lot. However Blue Book trade in value was 43000. And the only thing wrong with the Truck was it was dirty as I had recently driven from Dallas and I had fishing gear in the back. Now upon my return to the Dallas area I found the truck I wanted and worked a deal. I was given 42000 on my trade and with 13500 off the sticker after rebates on a new 2017 f250 lariat with a 6.7 powerstroke engine. Like I said if you need a new truck stay away from Rich Ford in Edgewood. They can’t be trusted to give Honest trade values or can’t properly book a vehicle. Not to mention in five years of selling cars I never heard of calling around for bids when you carry that brand in your new inventory. Dishonest and would advise everyone to stay away.
I've been searching for my first car for about four Months before buying a vehicle from these guys. I don't have anything bad to say about them! Everyone... I came into contact with here has a remarkable level of professionalism unmatched to any of the many dealerships I've visited out here. I'm extremely satisfied with my purchase so far. I received a fair price and very friendly service!
I was contacted by a salesman within 13 hours of entering my questions in the app. They sales team followed up with me to make sure I was satisfied,... and I was.
Very pleasant car buying experience. They gave us a fair trade on our car. No hassles. No pressure. Initial contact was Chris but when we arrived at the... dealership, Chris was otherwise engaged. Instead of having us wait he asked Thom to help us out. Thom was very helpful and I appreciate him hanging with us through the whole process. We arrived late in the day, so by the time we were done it was well after 7. Thom spent some time after the sale to explain some of the features in the vehicle. This was very much appreciated. I give it a big thumbs up!
My name is Jeremiah Westfall and I wrote a review about this Dealer on May 6th 2015, I like everything about my purchase except the typo of my last name... "Estfall" on the thank you letters and if I hadn't gotten the red flag myself from those, the vehicle title.. which was corrected after I bugged them about it. Major Failure and Disrespectful to me as a Consumer. Other than that. I've been taken care of pretty well.
My salesman was Chris Corr, he was very knowledgeable and helped me find the best deal for what I needed. I also worked with the manager and the gentalman... in finance all very polite and helpful. It's worth the drive from Albuquerque.
We had a wonderful experience with our recent purchase of a new Ford truck. Our sales person, Thom was service oriented and extremely knowledgeable. We... felt that he truly cared whether we were getting the right vehicle for our needs. The entire team bent over backwards to get us the best price for our trade as well as help us with the most attractive financing. We drove from the city to this dealership because we had heard that their service exceeded all others and were not disappointed. We will definitely we seeing Thom and Rich Ford Edgewood for our next purchase.
Our overall experience in purchasing our Explorer today was great. The customer service was above any expectations. Salesman were extremely knowledgeable... and quick to offer advice and experience regarding their products. It was an overall team effort. You never got the feeling that the salesmen were trying to outdo each other. A real overall family experience looking after each other as well as their customer. Would recommend this facility to anyone looking to purchase a new or used vehicle.
I have my 2nd in a row Ford Explorer purchased new at Rich Ford Edgewood. The sales, business and service staff have been excellent. They all do a great... job, do what they say they will do and get it done in a timely manner. It is a wonderful contrast to the large dealerships nearby but with the size and backing to have a responsive business.