Johnson Subaru of Cary

I d,,, Z I DONT KNOW ANYTHING ABOUT CARS. I RELY ON YOU I HOPE YOU HAVE BEEN HONEST WITH ME. BUT I DO FEEL THAT YOU ARE ALL NICE PEOPLE

Michael in the service department provides sound details regarding the service records of the vehicle. You can trust the work done at Johnson.

My most recent visit was for the 60k servicing for my 2020 Ascent. Although I had some of this work (front and rear differential oil and spark plugs changed) by an independent shop), the remainder of the work was completed by Johnson Subaru. The appointment scheduling and the wait time for servicing was good and the service advisor was both helpful and knowledgeable. The technician found a slow tire leak outside of the tread that could not be patched, necessitating a tire replacement. I was told that 3 tires would need to be replaced (one was already fairly new) due to the age difference (tred) between the tires and it’s possible impact on the Ascent’s transmission. I appreciated this advice which was also confirmed by other sources. I also appreciated the complimentary car wash.

Still waiting for the other second part to come in. I was there one hour of my time wasted. Because they told me the second part never came in.

The staff has been very helpful and courteous, especially Marlon Green who has been excellent.

Paul was awesome, very patient and kind. He stayed late while the mechanic, Scott, gave me a run down of everything I needed to know and more about the state of my car. Scott is one of the most knowledgeable and personable mechanics I've yet to encounter. I would continue bringing my car to Johnson Subaru because I know he's there. Not even sure how to show my appreciation, but I do know people like Scott makes the world a better place.

We were interested in a Forester, but my wife preferred a different color. Marlon worked with the sales manager to find what we wanted at the same price. Marlon was personable and not pushy. He paired both my phone and my wife’s and explained relevant electronics. He also followed up after our purchase.

Working with Rebecca Ahaus in sales and Jimmy in finance was a pleasure. Rebecca was easy to interact with and provided answers to all my questions. This was my first experience buying a car on my own and she made it a positive learning experience. I love the vehicle and would recommend Rebecca and the Team at Johnson Subaru of Cary for a great buying experience.

My sales person was very thorough and understanding of my needs she made me feel comfortable and gave excellent instructions as to how to use my new Crosstrek

Appointment easily obtained. Friendly and quick reception on arrival. Paul Young and Service Department worked to complete my needed services in very timely manner. Tips offered to help me with small details in the future and by an additional person. Thanks for successful experience! Before services began I was questioned if I could deal with a delay in the event my service tasks required additional time for completion. Made aware that comfortable accommodations were available if I needed to stay while work was being done. Asked if I needed transportation to a destination while work was completed. Called to update me on the services being done. Sent a video to explain work accomplished. Great service …thank you!!