Johnson Subaru of Cary

This is my 2nd lease from Johnson Subaru. Every time I go in, everyone is so helpful and knowledgeable. Now comes to my visit yesterday 2/22/22. My sales person Kevin Hinkle is beyond amazing!!! I was originally in a 2019 Subaru Forester Sport. With my lease ending soon, Kevin got in contact with me. I love my Forester Sport SOOOO much, that I wanted the EXACT same car. Color, package, the works. Not only did Kevin find the EXACT Forester I wanted, he was completely honest and up front on how long it would take to get my new one. With this being my first time turning in a lease and getting into a new one, I had a million and five questions. Kevin always took the time to actually LISTEN to my questions and concerns, he answered all of them completely and fully to my understanding. I never for one second felt rushed, or like he had more important things to be doing at that time. When interacting with Kevin, it is like you are the only person in the dealership at that time. I absolutely LOVE my 2022 Forester Sport, and I owe it all to Kevin for making it all come together. I tell everyone who tells me they are looking into getting a Subaru to go see Kevin Hinkle at Johnson Subaru in Cary!! It was an absolute pleasure working with Kevin, and I cannot wait to do it again.

Have loved my Ascent- huge moonroof, AWD, wi-fi enabled, & $6k less than other comparable suvs! Jaimie E in service goes out of his way to get you info & help you like family; Jamie Hackney in sales is approachable & knowledgeable. I knew exactly what I was offered, & in this shaky car market I was told exactly what is available and my options for ordering a car as well. I appreciate you don’t have to haggle here; they give you their best offer right up front, no pressure. Jamie H went out of his way to get me info, even when out of the office. I highly recommend this Subaru for great service! Their beautiful new building is very easy for bringing your car in for maintenance as well. Well-run business!

Went shopping online, I found a car I like in my price range so I answered the ad Cary Subaru Johnson gotan emailed them set up an appointment went to talk with someone was told that the car was not available , in the mean while I was showed a car that was nice but a little out of my price range and i did consider it but with the price aftersleeping on it . I changed my mind and just wanted to stick with the car I originally thought of and i informed them when the car is ready hit me up , so I was told that the car had to go back they had to adjust the price ..and they would not offer me $100 for my car my car, it is in bad shape yes but you know it got me there and back , they never called me and the carwas taken off oline didn't return any more of my emails, I'll find a car but it won't be with them, you know that feeling when someone looks down on you like your wasting there time . well thats i i felt , hurt my feeling really , it took alot for me to ask for there help in the first place . thank you . billy

No pressure sales! Kevin Hickle is the guy to work with to buy your next Subaru. He’s very knowledgeable with the brand, models, specs, trim levels, & options packages. No pressure, attention, patient, & professional. Even when we switched several times between models, colors, & trim levels ! He can give approximate cost & spec differences off the cuff. Impressive! After researching & test driving with 5 manufacturers (Toyota, Honda, Subaru, Volvo, & Audi) between 12 dealerships. He was the most knowledgeable about the product and even knew the competition specifications. We ended up buying 2 SUVs (2021 Forester & 2022 Ascent) from Kevin due to excellent customer service & expertise. Most dealer sales reps don’t even know the manufacturer they represent, nor options & trim levels. When we took delivery he spent another hour (or more) walking us through any detail and question about the vehicle. Kevin Hickle will be our next car sales representative.

Seems like they don't know what they have or what the status is of their inventory. 9 days I have waited and have been jerked around. All I wanted was to give them money for a decent car

One of the best buying experience I've had in many years. After doing research online, I received a fair value for my trade-in and purchase price of a new Forester. Ken Wiggins was excellent in sales and continued to do follow-up.

We are new to this area since our move to NC in December. We have over the last several years been leasing Subaru' s and so far so good in NJ. Pleased to say our experience at Johnson Subaru was a pleasant one.We would recommend this dealership to our friends and family.Our salesman Jaime Hackney was awesome.Friendly , honest,and easy to work with.. He was kowledgeable and if he was unsure of something he knew the right person to ask.He truly took a sincere interest in the customer and helping us to make the right decision in leassing our next Subaru.Good customer service is so important and beneficial not only to the customr but the institution for further referrals.Let's face it no one wants a horrible experience and if so there goes future sales.

Poor Service & unprofessional conduct! I dropped off my fleet vehicle for windshield calibration. Appointment was made by Glass America. Long story short, Cary Subaru dealer & Glass America are twin duds. They failed to coordinate payment for service & my vehicle was impounded for two days instead of 2 hours! Initiative & coordination is NOT a STRENGTH of Subaru of Cary! Southern States Subaru is only 10 miles away--go there! Don't hire Cary Subaru!

This dealership is absolutely amazing! I never really thought the dealership could make much of a difference when buying a used car, until now! In NC, used cars are sold "as is". Basically, once you drive it off the lot the dealer doesn't have to provide you any services. I pride myself in being able to choose a clean used car, but this doesn't mean it won't have some minor issues. Clean simply means it's not been in an accident, not painted over, and not messed with. A clean car is not hiding anything, especially wit ha new paint job. What you see is what you get. But, even the cleanest car can have some issues that go undetected by the dealer and during the test drive. In this case, I bought a 2009 Cadillac xxx with 73k miles, and it is a CREAM PUFF! Like new, never painted, etc.... It drove perfect during the test drive but on my way home a cylinder started skipping. The salesman ( Dylan) was right on top of it, even messaging me (at 9pm!) to make sure I made it home okay. They sent a tow truck and offered me a Courtesy car! They replaced the spark plug and I picked up the car. WELL! A week later another cylinder started skipping. THIS IS NOT THEIR FAULT! THIS CAR IS CLEAN! But the plugs and coils are just going to start going bad at this mileage. This time, they gave me another Courtesy car (2021 Subaru SUV with 141 miles!), and they decided to replace ALL of the plugs and coils!!! No dealer has EVER been so amazing! No salesman has ever been so concerned! These people are the BEST! I bought a car for $6500.00 (A great deal for this car), and they rolled out the red carpet to make me happy, and by law they didn't have to! HIGHLY RECOMMENDED!!! Thank you Johnson Subaru for being so awesome!

Johnson Subaru John Moore made buying my new car a super-positive experience. This was my first Subaru purchase. Love the safety features and my 2021 Crosstrek is FUN to drive! I also found the follow up question and answer session on features with Denise helpful. The staff was knowledgeable and professional, in particular, John Moore went above and beyond to provide great customer service. I highly recommend Johnson Subaru!