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Had a fantastic experience from the moment I arrived to
Had a fantastic experience from the moment I arrived to the minute I left. I worked with Mark Demsko at Johnson Subaru of Cary and he made sure I left with a brand new car and fought for me to be where I wanted to be at price wise. I would recommend this dealership and sales person (Mark Demsko) to anyone looking at getting a new or preowned vehicle!
Thank you for your 5 star review! We are happy to hear you had a great experience at Johnson Subaru. It was our pleasure to assist you!
My wife takes her car in for service because that is
My wife takes her car in for service because that is something she wants to do. Pretty simple service. Oil change, tire rotation and state inspection. For whatever reason my wife was charged more than double what the state inspection would cost somewhere else. It's one of those things that I guess they charge it because they can. They left off a couple tire valve caps when they put air in the tires. Don't ever try and email the dealership off their website. You end up with multiple text and phone calls from their sales people when your issue was with service.
Thank you for your review. This certainly does not reflect the standards of service we hold ourselves to and we would like to connect you to our Service Manager. For further assistance, please send your full name and best contact information to Anna Haddock at firstname.lastname@example.org.
Anna,. Trying to get someone to talk to is a big deal? Your website evidently directs service issues to your sales people and then you are bombarded with texts and phone calls. Do people not read what is written? How about calling me to discuss service issues? Or email email@example.com.
This is my 2nd lease from Johnson Subaru.
This is my 2nd lease from Johnson Subaru. Every time I go in, everyone is so helpful and knowledgeable. Now comes to my visit yesterday 2/22/22. My sales person Kevin Hinkle is beyond amazing!!! I was originally in a 2019 Subaru Forester Sport. With my lease ending soon, Kevin got in contact with me. I love my Forester Sport SOOOO much, that I wanted the EXACT same car. Color, package, the works. Not only did Kevin find the EXACT Forester I wanted, he was completely honest and up front on how long it would take to get my new one. With this being my first time turning in a lease and getting into a new one, I had a million and five questions. Kevin always took the time to actually LISTEN to my questions and concerns, he answered all of them completely and fully to my understanding. I never for one second felt rushed, or like he had more important things to be doing at that time. When interacting with Kevin, it is like you are the only person in the dealership at that time. I absolutely LOVE my 2022 Forester Sport, and I owe it all to Kevin for making it all come together. I tell everyone who tells me they are looking into getting a Subaru to go see Kevin Hinkle at Johnson Subaru in Cary!! It was an absolute pleasure working with Kevin, and I cannot wait to do it again.
Thank you for your 5 star review! We are happy to hear you had a great experience with our team at Johnson Subaru. We appreciate your kind words and look forward to serving you again!
Have loved my Ascent- huge moonroof, AWD, wi-fi enabled,...
Have loved my Ascent- huge moonroof, AWD, wi-fi enabled, & $6k less than other comparable suvs! Jaimie E in service goes out of his way to get you info & help you like family; Jamie Hackney in sales is approachable & knowledgeable. I knew exactly what I was offered, & in this shaky car market I was told exactly what is available and my options for ordering a car as well. I appreciate you don’t have to haggle here; they give you their best offer right up front, no pressure. Jamie H went out of his way to get me info, even when out of the office. I highly recommend this Subaru for great service! Their beautiful new building is very easy for bringing your car in for maintenance as well. Well-run business!
Thank you for your 5 star review! We are happy to hear you had a great experience at Johnson Subaru. We hope you continue to enjoy your Ascent!
Went shopping online, I found a car I like in my...
Went shopping online, I found a car I like in my price range so I answered the ad Cary Subaru Johnson gotan emailed them set up an appointment went to talk with someone was told that the car was not available , in the mean while I was showed a car that was nice but a little out of my price range and i did consider it but with the price aftersleeping on it . I changed my mind and just wanted to stick with the car I originally thought of and i informed them when the car is ready hit me up , so I was told that the car had to go back they had to adjust the price ..and they would not offer me $100 for my car my car, it is in bad shape yes but you know it got me there and back , they never called me and the carwas taken off oline didn't return any more of my emails, I'll find a car but it won't be with them, you know that feeling when someone looks down on you like your wasting there time . well thats i i felt , hurt my feeling really , it took alot for me to ask for there help in the first place . thank you . billy
Thank you for reaching out. This certainly does not reflect the standards of service we hold ourselves to and we would like to connect you directly with our manager. For further assistance, please send your full name and contact information to firstname.lastname@example.org.
No pressure sales! Kevin Hickle is the guy to work with...
No pressure sales! Kevin Hickle is the guy to work with to buy your next Subaru. He’s very knowledgeable with the brand, models, specs, trim levels, & options packages. No pressure, attention, patient, & professional. Even when we switched several times between models, colors, & trim levels ! He can give approximate cost & spec differences off the cuff. Impressive! After researching & test driving with 5 manufacturers (Toyota, Honda, Subaru, Volvo, & Audi) between 12 dealerships. He was the most knowledgeable about the product and even knew the competition specifications. We ended up buying 2 SUVs (2021 Forester & 2022 Ascent) from Kevin due to excellent customer service & expertise. Most dealer sales reps don’t even know the manufacturer they represent, nor options & trim levels. When we took delivery he spent another hour (or more) walking us through any detail and question about the vehicle. Kevin Hickle will be our next car sales representative.
Thank you for your 5 star review! We appreciate your kind words about our team member, Kevin. It was our pleasure to assist you!
Seems like they don't know what they have or what the...
Seems like they don't know what they have or what the status is of their inventory. 9 days I have waited and have been jerked around. All I wanted was to give them money for a decent car
Thank you for reaching out. This certainly does not reflect the standards of service we hold ourselves to and we would like to connect you directly with our manager. Please send your full name and best contact information to email@example.com for further assistance.
Ted Graves 425-275-3350
One of the best buying experience I've had in many years....
One of the best buying experience I've had in many years. After doing research online, I received a fair value for my trade-in and purchase price of a new Forester. Ken Wiggins was excellent in sales and continued to do follow-up.
Thank you for your 5 star review! We are happy to hear you enjoyed your car buying experience at Johnson Subaru. We look forward to serving you again!
We are new to this area since our move to NC in December....
We are new to this area since our move to NC in December. We have over the last several years been leasing Subaru' s and so far so good in NJ. Pleased to say our experience at Johnson Subaru was a pleasant one.We would recommend this dealership to our friends and family.Our salesman Jaime Hackney was awesome.Friendly , honest,and easy to work with.. He was kowledgeable and if he was unsure of something he knew the right person to ask.He truly took a sincere interest in the customer and helping us to make the right decision in leassing our next Subaru.Good customer service is so important and beneficial not only to the customr but the institution for further referrals.Let's face it no one wants a horrible experience and if so there goes future sales.
Thank you for your 5 star review! We are happy to hear you enjoyed your experience with our team. Welcome to the Johnson Subaru family!
Poor Service & unprofessional conduct! I dropped off my...
Poor Service & unprofessional conduct! I dropped off my fleet vehicle for windshield calibration. Appointment was made by Glass America. Long story short, Cary Subaru dealer & Glass America are twin duds. They failed to coordinate payment for service & my vehicle was impounded for two days instead of 2 hours! Initiative & coordination is NOT a STRENGTH of Subaru of Cary! Southern States Subaru is only 10 miles away--go there! Don't hire Cary Subaru!
Thank you for reaching out. This certainly does not reflect the standards of service we hold ourselves to and we have shared your feedback with our service manager. If you need any further assistance, please contact Jay Mayercsik at 919-447-7050 or firstname.lastname@example.org.