Johnson Subaru of Cary

First visit since moving to area. Efficient and friendly service personal. Everything done on time and done well. Very competitive pricing.

The service is on time with high quality work. The associates are friendly and knowledgeable. The waiting area is clean and orderly.

Upon arrival to Johnson Subaru, we were first met by Darrion in Financing who put us in touch with Nick. We explain our interest in buying an Outback. We were very familiar with the Subaru products. (Son, STI, daughter in law Crosstrek, Daugther Forester, Son Crosstrek) Nick listened to exactly what we were looking for in our new Outback and guided us to an Outback Limited, My wife who is the consumer shopper was very pleased with the process, information, details and answers to all our questions.

Everything was great especially buying the vehicle at the last moment. Still Can’t get starlink to work. Originally it was set up under a wrong email since been corrected but still doesn’t work. Been very frustrating. The dealer was great to work with.

Jamie was really helpful at diagnosing my car and pointing them out directly to me.

Excellent support. John Moore reviewed all options. Like the newish location in Cary very much. Service has been excellent for Forester and 2019 Ascent

Excellent service. Friendly staff. Timely completion of work. The 6 month service was done promptly. I received notification of completion. Shop was very clean. Service folks were friendly.

No hard sell. Want the customer to be happy with purchase. Good follow up and communication

Excellent sales representative! Jake Boyce, was kind, professional and personable. The statement above is my original review from 3/9/23 when I purchased my truck. I want to reiterate how professional, personable, and loyal this crew is. I worked with four people in particular, and I would like to personally thank them for such an easygoing and considerate experience. My gratitude goes to Jake Boyce, Darrion Underwood, Matt Bishop, and Arriana Ballard. Arriana was the representative who answered the phone and scheduled my second “test drive.” She also got me back in touch with Jake who was my original Product Specialists when I bought my Toyota Tacoma. Arriana continued to stay in touch with me throughout my second visit. She was also very polite and quick to respond. Having the opportunity to work with the same Product Specialist is a dealmaker for me, and it helps relieve the overall anxieties of shopping for a car. As I mentioned earlier, Jake was awesome! He is a very funny, knowledgeable, and personable representative for Johnson Subaru of Cary. He is passionate about his work, and it shows. He went above and beyond to show me the vehicle, answer my questions, and help me out. Even though I wasn’t shopping for myself, they were willing to work with me. Darrion Underwood is the finance manager and a pleasure to work with as well. He is so kind, reasonable, considerate, and very professional in how he handles “the deal” and the closing. He answered every question we had knowledgeably. When I bought my truck, I asked about warranties and he was prepared to give me all of my options without trying to push anything on me. Matt Bishop was the finance manager that we worked with for the second vehicle. He was a pleasure to work with, as well. He was funny and informative, also very personable, but also not too pushy when it came to warranties. I have a lot of respect there. Not everyone has the financial ability to buy a vehicle and pay for those warranties, so Matt’s approach helps keep those people at ease in saying no. I have had two great experiences and two quality vehicle’s purchased, one for me and one for a friend. I have to give more credit and say that all of the employees are kind and very welcoming. The facility itself is very clean and pleasant and the refreshment area is very clean and has lots of options for those who are waiting, too. The overall thoughtfulness of the dealership is genuine. Mr. Johnson should be very proud of this crew because they are representing and making things happen. I will definitely recommend this particular dealership to those I know who are looking for a great experience and good quality vehicles.

Excellent sales representative! Jake Boyce, was kind, professional and personable. The statement above is my original review from 3/9/23 when I purchased my truck. I want to reiterate how professional, personable, and loyal this crew is. I worked with four people in particular, and I would like to personally thank them for such an easygoing and considerate experience. My gratitude goes to Jake Boyce, Darrion Underwood, Matt Bishop, and Arriana Ballard. Arriana was the representative who answered the phone and scheduled my second “test drive.” She also got me back in touch with Jake who was my original Product Specialists when I bought my Toyota Tacoma. Arriana continued to stay in touch with me throughout my second visit. She was also very polite and quick to respond. Having the opportunity to work with the same Product Specialist is a dealmaker for me, and it helps relieve the overall anxieties of shopping for a car. As I mentioned earlier, Jake was awesome! He is a very funny, knowledgeable, and personable representative for Johnson Subaru of Cary. He is passionate about his work, and it shows. He went above and beyond to show me the vehicle, answer my questions, and help me out. Even though I wasn’t shopping for myself, they were willing to work with me. Darrion Underwood is the finance manager and a pleasure to work with as well. He is so kind, reasonable, considerate, and very professional in how he handles “the deal” and the closing. He answered every question we had knowledgeably. When I bought my truck, I asked about warranties and he was prepared to give me all of my options without trying to push anything on me. Matt Bishop was the finance manager that we worked with for the second vehicle. He was a pleasure to work with, as well. He was funny and informative, also very personable, but also not too pushy when it came to warranties. I have a lot of respect there. Not everyone has the financial ability to buy a vehicle and pay for those warranties, so Matt’s approach helps keep those people at ease in saying no. I have had two great experiences and two quality vehicle’s purchased, one for me and one for a friend. I have to give more credit and say that all of the employees are kind and very welcoming. The facility itself is very clean and pleasant and the refreshment area is very clean and has lots of options for those who are waiting, too. The overall thoughtfulness of the dealership is genuine. Mr. Johnson should be very proud of this crew because they are representing and making things happen. I will definitely recommend this particular dealership to those I know who are looking for a great experience and good quality vehicles.