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Johnson Subaru of Cary

(378 reviews)
Visit Johnson Subaru of Cary
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00pm–5:00pm
Sunday 12:00pm–5:00pm Closed
2020 state dealer award
View 2 awards
2020 state dealer award
2020 consumer dealer award

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New (866) 983-8486 (866) 983-8486
Used (866) 983-8459 (866) 983-8459
Service (866) 983-8507 (866) 983-8507

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since September 2014.
Johnson Subaru of Cary strives to be the go-to car dealership for anyone seeking truly exceptional deals and customer service in the Triangle. You can always rely on us when looking to make an outdoor excursion in a spacious, reliable ride from one of America's favorite brands. We also offer a sizable range of used and certified pre-owned cars as well as other leading brands, meaning you'll never be without plenty of choices at our dealership.
Great deals great service no badgers!

Service center

Phone number (866) 983-8507

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00pm–5:00pm
Sunday
Closed

Meet our employees

Reviews

(378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Subaru of Cary from DealerRater.

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A great experience.

A great experience. Bought 2 new cars from Jose. He gave me fair prices on my trade-ins, great deals on my new Ascent and Forester, and provided above-and-beyond customer service. Best dealership experience I’ve had. Highly recommend!

A great experience.

A great experience. Bought 2 new cars from Jose. He gave me fair prices on my trade-ins, great deals on my new Ascent and Forester, and provided above-and-beyond customer service. Best dealership experience I’ve had. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The employees were friendly & accommodating, The

The employees were friendly & accommodating, The dealership building was nice & modern. Our sales person, Vonda Reeves was pleasant & helpful .

The employees were friendly & accommodating, The

The employees were friendly & accommodating, The dealership building was nice & modern. Our sales person, Vonda Reeves was pleasant & helpful .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Carmen, we're delighted to hear that Vonda and the team at Johnson Subaru of Cary provided a friendly and accommodating experience. Thanks for sharing your positive feedback!

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I d,,, Z I DONT KNOW ANYTHING ABOUT CARS.

I d,,, Z I DONT KNOW ANYTHING ABOUT CARS. I RELY ON YOU I HOPE YOU HAVE BEEN HONEST WITH ME. BUT I DO FEEL THAT YOU ARE ALL NICE PEOPLE

I d,,, Z I DONT KNOW ANYTHING ABOUT CARS.

I d,,, Z I DONT KNOW ANYTHING ABOUT CARS. I RELY ON YOU I HOPE YOU HAVE BEEN HONEST WITH ME. BUT I DO FEEL THAT YOU ARE ALL NICE PEOPLE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Johnson Subaru of Cary with your car needs! We're glad to hear that our team made a positive impression, and we strive to provide honest service. If you have any questions or need further assistance, we're here for you!

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Michael in the service department provides sound details

Michael in the service department provides sound details regarding the service records of the vehicle. You can trust the work done at Johnson.

Michael in the service department provides sound details

Michael in the service department provides sound details regarding the service records of the vehicle. You can trust the work done at Johnson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

JB, we're delighted to hear that Michael provided you with detailed information and trustworthy service at Johnson Subaru of Cary. Thanks for sharing your experience!

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My most recent visit was for the 60k servicing for my

My most recent visit was for the 60k servicing for my 2020 Ascent. Although I had some of this work (front and rear differential oil and spark plugs changed) by an independent shop), the remainder of the work was completed by Johnson Subaru. The appointment scheduling and the wait time for servicing was good and the service advisor was both helpful and knowledgeable. The technician found a slow tire leak outside of the tread that could not be patched, necessitating a tire replacement. I was told that 3 tires would need to be replaced (one was already fairly new) due to the age difference (tred) between the tires and it’s possible impact on the Ascent’s transmission. I appreciated this advice which was also confirmed by other sources. I also appreciated the complimentary car wash.

My most recent visit was for the 60k servicing for my

My most recent visit was for the 60k servicing for my 2020 Ascent. Although I had some of this work (front and rear differential oil and spark plugs changed) by an independent shop), the remainder of the work was completed by Johnson Subaru. The appointment scheduling and the wait time for servicing was good and the service advisor was both helpful and knowledgeable. The technician found a slow tire leak outside of the tread that could not be patched, necessitating a tire replacement. I was told that 3 tires would need to be replaced (one was already fairly new) due to the age difference (tred) between the tires and it’s possible impact on the Ascent’s transmission. I appreciated this advice which was also confirmed by other sources. I also appreciated the complimentary car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jack, we're glad to hear that our team at Johnson Subaru of Cary provided helpful and knowledgeable service during your visit. It's great to know you appreciated the advice on tire replacement and enjoyed the complimentary car wash! Thanks for choosing us for your Ascent's servicing needs.

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Still waiting for the other second part to come in.

Still waiting for the other second part to come in. I was there one hour of my time wasted. Because they told me the second part never came in.

Still waiting for the other second part to come in.

Still waiting for the other second part to come in. I was there one hour of my time wasted. Because they told me the second part never came in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I apologize for the inconvenience and time wasted during your visit. We strive to provide timely service, so it's disappointing to hear about this delay with the second part. Please feel free to reach out if you have any further questions or need assistance tracking its arrival. Thank you, Anna Haddock - Marketing Coordinator - ahaddock@johnsonautomotive.com

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The staff has been very helpful and courteous, especially

The staff has been very helpful and courteous, especially Marlon Green who has been excellent.

The staff has been very helpful and courteous, especially

The staff has been very helpful and courteous, especially Marlon Green who has been excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Marlon and the team have provided such helpful service. Thanks for choosing Johnson Subaru of Cary!

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Paul was awesome, very patient and kind.

Paul was awesome, very patient and kind. He stayed late while the mechanic, Scott, gave me a run down of everything I needed to know and more about the state of my car. Scott is one of the most knowledgeable and personable mechanics I've yet to encounter. I would continue bringing my car to Johnson Subaru because I know he's there. Not even sure how to show my appreciation, but I do know people like Scott makes the world a better place.

Paul was awesome, very patient and kind.

Paul was awesome, very patient and kind. He stayed late while the mechanic, Scott, gave me a run down of everything I needed to know and more about the state of my car. Scott is one of the most knowledgeable and personable mechanics I've yet to encounter. I would continue bringing my car to Johnson Subaru because I know he's there. Not even sure how to show my appreciation, but I do know people like Scott makes the world a better place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Chaz, we're delighted to hear that Paul and Scott provided such exceptional service at Johnson Subaru of Cary. It's wonderful knowing our team made a positive impact on your experience. We look forward to welcoming you back in the future!

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We were interested in a Forester, but my wife preferred a

We were interested in a Forester, but my wife preferred a different color. Marlon worked with the sales manager to find what we wanted at the same price. Marlon was personable and not pushy. He paired both my phone and my wife’s and explained relevant electronics. He also followed up after our purchase.

We were interested in a Forester, but my wife preferred a

We were interested in a Forester, but my wife preferred a different color. Marlon worked with the sales manager to find what we wanted at the same price. Marlon was personable and not pushy. He paired both my phone and my wife’s and explained relevant electronics. He also followed up after our purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert, it's fantastic to hear that Marlon went above and beyond to find the perfect Forester for you at Johnson Subaru of Cary. We're glad he made the process smooth and informative. Enjoy your new ride, we wish you many safe and happy miles ahead!

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Working with Rebecca Ahaus in sales and Jimmy in finance

Working with Rebecca Ahaus in sales and Jimmy in finance was a pleasure. Rebecca was easy to interact with and provided answers to all my questions. This was my first experience buying a car on my own and she made it a positive learning experience. I love the vehicle and would recommend Rebecca and the Team at Johnson Subaru of Cary for a great buying experience.

Working with Rebecca Ahaus in sales and Jimmy in finance

Working with Rebecca Ahaus in sales and Jimmy in finance was a pleasure. Rebecca was easy to interact with and provided answers to all my questions. This was my first experience buying a car on my own and she made it a positive learning experience. I love the vehicle and would recommend Rebecca and the Team at Johnson Subaru of Cary for a great buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Nancy, we are glad to hear that Rebecca and Jimmy provided excellent sales support. Thanks for choosing Johnson Subaru of Cary, and congratulations on your first solo vehicle purchase!

Consumer response

Working with Rebecca Ahaus in sales and Jimmy Kamara in finance was a pleasure. Rebecca was easy to interact with and provided answers to all my questions. This was my first experience buying a car on my own and she made it a positive learning experience. Jimmy was great at explaining the purchasing process and made it easy. I love the vehicle and would recommend Rebecca and Jimmy for a great buying experience.

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