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Surprise Ford

(801 reviews)
Visit Surprise Ford
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–9:00pm 7:00am–5:00pm
Sunday 9:00am–6:00pm Closed

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New (623) 207-8367 (623) 207-8367
Used (623) 207-8299 (623) 207-8299
Service (623) 207-7200 (623) 207-7200

Inventory

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About our dealership

This seller has been on Cars.com since September 2014.
If you're looking for a new Ford dealer in Surprise or the Phoenix area look no further! Surprise Ford's new facilities and winning team will impress you with professionalism quality and most of all the fair deal you deserve. Our car repair and maintenance center is sure to impress as well with several repair bays and the newest diagnostic and repair equipment in the area. We employ some of the finest factory-trained Ford Certified mechanics in the state. Please contact us with any questions you have - we can't wait to get to get to work for you!

Service center

Phone number (623) 207-7200

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Surprise Ford from DealerRater.

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Excellent to work with Very knowledgeable excellent to work with very respectful Happy to shop there

Excellent to work with Very knowledgeable excellent to work with very respectful Happy to shop there

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The sales person assigned to us was very knowledgeable, kind and courteous! Usually it would take most of the day to purchase a vehicle, we were done in four hours. It was a pleasure doing business with Surprise Ford!

The sales person assigned to us was very knowledgeable, kind and courteous! Usually it would take most of the day to purchase a vehicle, we were done in four hours. It was a pleasure doing business with Surprise Ford!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We genuinely admire your wonderful feedback about your experience with our team. It's fantastic to hear that your sales representative provided such knowledgeable and courteous service throughout your visit. We understand how valuable your time is, and we're delighted that we could complete your vehicle purchase efficiently in just four hours. Your kind words about doing business with Surprise Ford mean so much to our entire team. We truly appreciate customers like you who take the time to share their positive experiences.

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Great service from all involved! Thank you for your patience! Appreciate you all for helping w!

Great service from all involved! Thank you for your patience! Appreciate you all for helping w!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear about your wonderful experience with our team! Your kind words about the excellent service you received mean so much to us. We truly appreciate your understanding and patience throughout the process. It was our pleasure to help you, and we are thrilled that everyone involved was able to provide the support you needed. Thank you for taking the time to share your positive feedback!

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Always amazing Always an amazing experience feeling comfortable, never pressured Never exhausting walking out 10/10

Always amazing Always an amazing experience feeling comfortable, never pressured Never exhausting walking out 10/10

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are overjoyed to hear about your wonderful experience with us! It means so much to know that you consistently feel comfortable throughout your visits and that our team creates a welcoming environment without any pressure. Your feedback about the experience being anything but exhausting truly resonates with us, as we work hard to make every interaction smooth and enjoyable. Thank you for taking the time to share your positive experience - your 10/10 rating motivates our entire team at Surprise Ford to continue delivering exceptional service.

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Courteous staff, helped my son with his first purchase. Worked to get him a good deal.

Courteous staff, helped my son with his first purchase. Worked to get him a good deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are absolutely thrilled to hear about your wonderful experience! It means so much to know that our team was able to provide courteous service and make your son's first vehicle purchase such a positive milestone. Helping first-time buyers navigate this important decision is something we take great pride in, and we're delighted that our staff worked hard to secure a great deal for him. Thank you for trusting us with this special moment, and we hope your son enjoys many happy miles ahead in his new vehicle!

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Came in with negative equity knowing it wouldn't be easier to overcome and helped me get there

Came in with negative equity knowing it wouldn't be easier to overcome and helped me get there

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are elated to hear about your positive experience with us. Understanding that working through negative equity can be challenging, we're pleased our team was able to guide you through the process and help you reach your goals. Your trust in us to navigate this situation means a great deal, and we're grateful you chose Surprise Ford for your automotive needs.

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Classic used car tactics. Promises that were not fulfilled. Tell you what you want to get you to sign and then under deliver!

Classic used car tactics. Promises that were not fulfilled. Tell you what you want to get you to sign and then under deliver!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We take feedback regarding the sales experience and communication seriously. Our team remains committed to setting clear expectations and ensuring alignment throughout the purchasing process. We are unable to identify you by this screenname to reach out directly so please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

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Very good experience Everyone was very knowledgeable about the truck I chose. Financing was quick and easy

Very good experience Everyone was very knowledgeable about the truck I chose. Financing was quick and easy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re glad to hear you had a positive experience and that the team was knowledgeable and supportive throughout your purchase. It’s great knowing the financing process felt quick and straightforward. We appreciate your feedback and look forward to assisting you again in the future.

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Everyone was very helpful and answered all of my questions. Camryn was my point of contact and she did everything to make my stay pleasant

Everyone was very helpful and answered all of my questions. Camryn was my point of contact and she did everything to make my stay pleasant

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re glad to hear you had a positive experience and that your questions were fully addressed throughout your visit. It’s great knowing Camryn helped make your stay comfortable and well supported. We appreciate your feedback and look forward to assisting you again in the future.

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Always a great time and experience Always a great time and experience finding a car for me to go home happy in

Always a great time and experience Always a great time and experience finding a car for me to go home happy in

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear about your wonderful experience with us! Your satisfaction with finding the perfect vehicle to take home is exactly what we strive for with every customer. It brings us great joy to know that your time with our team was so positive and that we could help you drive away happy. Thank you for sharing your experience and for choosing Surprise Ford for your automotive needs.

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