Surprise Ford

Thank you so much for the kind words! We're thrilled to hear that our team was helpful and that you drove away with the car you wanted. Enjoy the new ride!

Thanks for taking the time to share your experience with us. We're thrilled to hear that we made your car buying journey smooth and straightforward. It means so much to know that our team's friendly approach made a positive impression on you. We truly appreciate that you chose to make the drive from Glendale to visit us - that speaks volumes about the level of service you experienced. Your feedback motivates us to continue providing excellent service to every customer who walks through our doors at Surprise Ford Service.

Thank you for the kind words. We're glad to hear Gio made a positive impression and provided a great experience. We truly appreciate your feedback — even the playful part at the end!

We are happy to hear about your wonderful experience with your new Ford Explorer! Your excitement truly comes through, and we're thrilled that our entire team at Surprise Ford Service made such a positive impression. It means everything to us when customers feel great about their vehicle purchase and the service they receive. We hope you enjoy many miles of adventure in your Explorer, and we look forward to helping you with any future automotive needs.

We understand your frustration with your recent car purchase experience. Please contact us Beverly Woodhull, Customer Relations Director, at 623-666-8577 so we can work together to resolve these issues and ensure you receive the quality service you deserve.

I have basically been dismissed by everyone at this dealership. I have put my total review on YELP, Google business reviews and have sent a formal letter to the Better Business Bureau. Ford filed my complaints and after viewing the reviews on YELP, I see that both Suprise Ford and Peoria Ford are rate 2 of 5. All other Ford dealers receive at least a 3. I expect nothing from this dealership, I ordered my own wheel locks and the 80 dollar check will stay lost in space. My only positive is that after my VP heard my horror story, he chose to buy 12 Silverado fleet vehicles instead of Ford.

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team provided excellent service and made your visit accommodating. It's wonderful to know that we completed your service efficiently without any wait time.

We are delighted to hear that our team provided you with excellent service and that our sales staff was able to address all of your questions thoroughly. It means a great deal to us that your vehicle delivery process went smoothly and that you felt confident in your experience. We look forward to continuing to serve you in the future.

We truly appreciate your kind words about our dealership—it's great to hear you found the environment clean, the team friendly, and our selection of vehicles impressive. That said, we also noticed your hesitation about recommending us, and we’d love the opportunity to learn more about your experience. Your honest insight helps us grow and ensures we’re providing the best possible service to every guest. If you’re open to it, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.