Rectangle 48
Sales 10:00 AM - 8:00 PM

Merlex Auto Group Hours

Sales

Monday

10:00 AM - 8:00 PM

Tuesday

10:00 AM - 8:00 PM

Wednesday

10:00 AM - 8:00 PM

Thursday

10:00 AM - 8:00 PM

Friday

10:00 AM - 8:00 PM

Saturday

10:00 AM - 8:00 PM

Sunday

12:00 PM - 4:00 PM

About Our Dealership

Dealer on Cars.com since September 2014

Here at Merlex Auto Group we have the lowest prices on Luxury pre-owned Cars, Trucks, and SUV's. We will promise that af

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ter purchasing a car or truck from us you will leave happy with our great auto prices, auto quality, and extended warranties. Feel free to browse our site to learn more about us and check out our current inventory offerings. If you have any questions at all, give us a call, we will help. Check out our state of the art showroom and professional staff. 877-768-2353

"Topshelf, Luxury cars! CREDIT UNION FINANCING AVAILABLE!! CAPITAL ONE PREFFERED DEALER!"

Reviews

3.9 out of 5 3.9
150 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 7, 2018

    looking for the cars at this dealership, the price was 24000 dollars, however, when I went there, they add the service into the Sales Price without telling... me! The car is very dirty, and scratches outside. DO NOT GO TO THIS DEALERSHIP, THEY DO NOT LET YOU TEST DRIVE THE CAR BEFORE YOU ARE SURE TO BUY THE CAR.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers ...like you have any and all relevant information they need to make the best, most informed decision. It's unfortunate that there was miscommunication and you were unhappy after pricing was discussed. All our fees are shown to ecery customer from the moment they walk in to the dealership, and all of our cars are in excellent condition which is why we do not let tirekickers drive our cars if they are not sure to buy

  • 1.0 out of 5
    December 6, 2018

    I Purchased a 2013 Audi A8L with 72,000 on it from this dealership and was lied to all around the board they acted like they was so honest but trust me... there not we paid this $1800 prep fee as they called it to make sure the car was up to safe driving conditions they said this fee will check everything malty point inspection with that being said after picking up the car and driving 6 hrs back home to Ny the next day the car started making noises so i made a appointment with Audi to have the car checked where i found out there was a laundry list of problems with the vehicle $6000 worth to be exact starting with brakes and roders front and back, one of the speakers was blown from the bang & olufsen sound system,heated stearing dosent work,engine strut damaged,underpans screws was not there,needs struts and shocks,controlarms and bushings was bad,tire had a bubble in it that i seen day leaving the dealership they informed me when i buy one they would reimburse me so i called and called RAY the finance manager and he never answers after i was told fax proof which i did havent heard from them if i could do it over i would never had went to these xxxxing crooks wouldnt recommend nobody here.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. ...I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. Congratulations on your purchase, and thank you for the opportunity to work with you. I know you will enjoy your Audi A8L, it is a great vehicle.

  • April 21, 2018

    Very polite customer service. Salesman was very honest and straight to the point . Bola handled all financial negotiation and was awesome. Thanks for the... deal I got on my 2012 Mercedes!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal ...with you. We look forward to working with you in the future.

  • 1.0 out of 5
    November 16, 2018

    I wanted to trade my vehicle in and was told to sell my car in NY due to all they would give me is 15000. In NY and NJ I was offered between 18,000-19,000.... Not once was I told let me work more numbers to see what we can do. I guess it’s take it or leave it. I was willing to drive 8 hours, because I really liked the vehicle on their site. OH BTW I already had a check ready to pay for it CASH! Thanks

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers ...like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership.

  • 5.0 out of 5
    November 12, 2018

    My experience in purchasing a new (for me!) car at the Arlington, VA MerLex dealership was simply outstanding. Everyone on staff was friendly, efficient... and professional. I have to single-out the sales associate who helped me, Moe. Moe was super helpful, knowledgeable, and friendly. I cannot think of a better car purchasing experience anyone could have beyond Moe and MerLex! Thank you Moe and everyone at MerLex.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2018

    Masi from Merlex Auto Group was very friendly, professional, and very knowledgeable. Ultimately, he was the reason we decided to buy from Merlex Auto Group.... He made us feel comfortable and confident in our decision. They have a very good selection of fine automobiles. Whatever you choose, you will be happy with your decision.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 23, 2018

    Wasted a couple trips to this dealer for cars that were "just sold Saturday." Second time, I even confirmed with the email contact through cars.com,... who stated they had a specific reasonably priced and fairly hard to find car in stock, gave me a name of someone to talk to. Showed up at the dealer, and no one knew I was coming and "that car just sold last Saturday," but we have a different year in the same model. This is after the car had been listed on Cars.com for 280+ days, so draw your own conclusions, but sure sounds like a bait and switch shop to me. My overall impression from the sales guys and the clientele is that this place is like a "buy here/pay here" caliber operation specializing in selling auctioned luxury cars to subprime buyers.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers ...like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership.

  • 1.0 out of 5
    October 13, 2018

    The most horrible place to shop for any car. Staff drives cars and when you get there, almost 100% of the times your desired car wont be available because... it is being driven by sales people and managers. Then they do follow ups with you and sales person doesn't even remember who you are/were. The worst of all, they have no knowledge about cars they are selling. You can put two exact cars with different appearance packages infront of them and will totally deny the fact that they are both different. Inexperienced and money hungry people who dont realize that customer is paying for their xxxx car and they need to respect the customer because it pays their salary from which they buy their food!!! DO NOT WASTE YOUR TIME HERE! There is no ZERO star to give them!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. ...I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.

  • 5.0 out of 5
    October 9, 2018

    Came in with my baby, 2012 Dodge Challenger and it was time to let it go. Drove from Newport News and decided to change it up. At 1st I wasn’t sold... on it but after the test drive it was clear to see that this was a good pick and fit for me. They knew I was looking for speed. & this was def a good look for me. I’m going to miss my Challenger tho without a doubt. It lasted a little late but I was bought some food so on my drive home I won’t be hungry .. appreciate them so much. Will def be coming back and recommending.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 6, 2018

    Awesome experience here. Great sales help and financing office. Love my Lexus GS 350 F-Sport. Would recommend and purchase from again. Masi provides top... notch assistance.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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