Rectangle 48
Sales 10:00 AM - 8:00 PM

Merlex Auto Group Hours

Sales

Monday

10:00 AM - 8:00 PM

Tuesday

10:00 AM - 8:00 PM

Wednesday

10:00 AM - 8:00 PM

Thursday

10:00 AM - 8:00 PM

Friday

10:00 AM - 8:00 PM

Saturday

10:00 AM - 8:00 PM

Sunday

11:00 AM - 4:00 PM

About Our Dealership

Dealer on Cars.com since September 2014

Here at Merlex Auto Group we have the lowest prices on Luxury pre-owned Cars, Trucks, and SUV's. We will promise that af

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ter purchasing a car or truck from us you will leave happy with our great auto prices, auto quality, and extended warranties. Feel free to browse our site to learn more about us and check out our current inventory offerings. If you have any questions at all, give us a call, we will help. Check out our state of the art showroom and professional staff. 877-768-2353

"Topshelf, Luxury cars! CREDIT UNION FINANCING AVAILABLE!! CAPITAL ONE PREFFERED DEALER!"

Reviews

4.0 out of 5 4.0
143 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 13, 2018

    The most horrible place to shop for any car. Staff drives cars and when you get there, almost 100% of the times your desired car wont be available because... it is being driven by sales people and managers. Then they do follow ups with you and sales person doesn't even remember who you are/were. The worst of all, they have no knowledge about cars they are selling. You can put two exact cars with different appearance packages infront of them and will totally deny the fact that they are both different. Inexperienced and money hungry people who dont realize that customer is paying for their xxxx car and they need to respect the customer because it pays their salary from which they buy their food!!! DO NOT WASTE YOUR TIME HERE! There is no ZERO star to give them!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. ...I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.

  • 5.0 out of 5
    October 9, 2018

    Came in with my baby, 2012 Dodge Challenger and it was time to let it go. Drove from Newport News and decided to change it up. At 1st I wasn’t sold... on it but after the test drive it was clear to see that this was a good pick and fit for me. They knew I was looking for speed. & this was def a good look for me. I’m going to miss my Challenger tho without a doubt. It lasted a little late but I was bought some food so on my drive home I won’t be hungry .. appreciate them so much. Will def be coming back and recommending.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 21, 2018

    Very polite customer service. Salesman was very honest and straight to the point . Bola handled all financial negotiation and was awesome. Thanks for the... deal I got on my 2012 Mercedes!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal ...with you. We look forward to working with you in the future.

  • 5.0 out of 5
    October 6, 2018

    Awesome experience here. Great sales help and financing office. Love my Lexus GS 350 F-Sport. Would recommend and purchase from again. Masi provides top... notch assistance.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2018

    I went in with my buddy he bought a S550, I was thinking about a M5 I seen that they had one for the price that they were selling the M5 I know it was... a great deal, so all I had to do is make a call, to make sure that it was the right thing, which it was. I paid they fees that they wanted and still got me a great BMW that I was looking for Big Mike had sold my buddy the car so he sure was great, and We promised him that I will buy a car for my wife once they get the one she wants. very friendly dealer to buy your family a car from. Big Mike was our salesman

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 4, 2018

    This dealership was my worst experience! Online their price may seem “cheap” but no where is mentioned there is an additional $1000 dealer... fee!! Plus other xxxxxxxx fees! Got there guess what? Car was sold! Then the salesperson MOE, extremely pushy and never answer any question you may have about the car but just pushes you to buy another car, never answer calls! Glad i didn’t buy from here! Guess when you finally buy the car they just block your number so you never sble to call them, and of course they dont care. Don’t recommend this dealer!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 30, 2018

    Make sure you ask for Big Moe I was very happy and they took care of us . Before you buy your car you must go and check out MerlexAutoGroup

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 14, 2018

    I have been buying cars for many years but this place is the worst place I had visited. I called one of their sale representative Anthony on Friday, asked... for a specific car and told him I will travel from Chicago on the next Monday to buy that car. He told me the car is available and welcome me to check it out. Then I booked my flight and fly to their location in D.C. on the scheduled Monday. But they told me the car was sold! Several other cars I am interested were also sold. As the result, I wasted $600 + $400 airline tickets and a full day. They should at least notify me because I clearly explained it to Anthony that I will buy the car on Monday and he told me it’s available. On a second note, the guy sitting in the middle table is terribly rude. Showed no respect. And questioned my ability of affording the car (despite the fact I already own several luxury/exotic cars and have a >750 perfect credit score). He refused to show me the car before I gave him my SSN and other info. That’s unacceptable. No one is going to risk a hard pull in their credit history before actually seeing the car and deciding buying the car. I politely explained it to this guy sitting in the middle seat. But he showed no manner at all and insisted on me applying for financial first. Quote from him : “ I have to know who am I dealing with before showing the car.” Like the fact that I fly all the way from Chicago to see the car isn’t showing enough interests. The older guys are very polite. Apologies for the misinformation.(Still not acceptable, because it cost me $1000 in airfares. But at least they know some manners). But just the guy sitting in the middle table was unacceptable rude. I will never spend my $100k to someone showed that level of rude. If I am the owner or manager at this place, I will get him fired at no time. Also, they charge a crazy $1800 dealer fee. Be aware of that! Don’t waste your time visiting the place.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. ...I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.

  • 4.0 out of 5
    July 10, 2018

    I was referred to Merlex Auto Group by a close friend who recently bought a car. She told me that it was possible that the car I wanted (Audi A8) would... be there. I called the dealership and set an appointment with Anthony. He was authentic and gave me all the information I needed. There was a family feel in the dealership and made things a lot smoother. The process itself was clean cut and to the point. Walter was as kind as the last guy I spoke to. I left with the car I wanted and I would totally recommend this to my friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 9, 2018

    I have been buying cars for many years but the place is the worst place I had visited. I called one of their sale representative Anthony on Friday, asked... for a specific car and told him I will travel from Chicago on the next Monday to buy that car. He told me the car is available and welcome me to check it out. Then I booked my flight and fly to their location in D.C. on the scheduled Monday. But they told me the car was sold! Several other cars I am interested were also sold. As the result, I wasted $600 + $400 airline tickets and a full day. They should at least notify me because I clearly explained it to Anthony that I will buy the car on Monday and he told me it’s available. On a second note, the guy sitting in the middle table is terribly rude. Showed no respect. And questioned my ability of affording the car (despite the fact I already own several luxury/exotic cars and have a >750 perfect credit score). He refused to show me the car before I gave him my SSN and other info. That’s unacceptable. No one is going to risk a hard pull in their credit history before actually seeing the car and deciding buying the car. I politely explained it to this guy sitting in the middle seat. But he showed no manner at all and insisted on me applying for financial first. Quote from him : “ I have to know who am I dealing with before showing the car.” Like the fact that I fly all the way from Chicago to see the car isn’t showing enough interests. The older guys are very polite. Apologies for the misinformation.(Still not acceptable, because it cost me $1000 in airfares. But at least they know some manners). But just the guy sitting in the middle table was unacceptable rude. I will never spend my $100k to someone showed that level of rude. If I am the owner or manager at this place, I will get him fired at no time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. ...I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.

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