Nissan of Boerne

These folks are GREAT! I was promptly called moments after requesting the availability of the vehicle. My sales person and the sales manager we’re both... fantastic, personable and professional. I flew in from Little Rock, AR to San Antonio. I was picked up from the airport by Marco my salesman, and driven to the dealer for paperwork. I have the perfect vehicle at I purchased it at a very fair price. I now am driving my dream vehicle back home and their staff made it effortless for me!

I will share the unanswered email I sent to their management team yesterday...Kevin Vernon, Roland de la Garza, Rod Cevallos, Jonathan Garcia, and this... morning I sent it to Olga Owens, since she will undoubtedly rush to the defense of her team, because in all of her responses to reviews, it is always the customer's fault. Do not waste your time with Nissan of Boerne. They are shady at best. If you decide to give them a chance, just understand that the price they give you is not the real price and you can expect to pay a minimum $1,300 more for a "protection plan" than they advertise and if you don't use their financing, which is giving horrendous APR rates, then you can expect an additional $500 tacked on the the price. This was a nice car that I drove out to see and the staff was courteous, but their business practices are not ethical. Save yourself the drive out there and buy somewhere else. Nissan of Boerne Team, I wanted to share my experience with you. After seeing the 2019 Lexus ES350 on your lot, I spoke with Jonathan the next day on the phone and told him I was interested, but I wasn't in need of a car. I sent all of the information to your staff on my 2014 Lexus IS250 that I planned to trade in, if the offer was right. I explained that I would need about $12,000 for my car and he called me later to say you were at about $11,300. I said that wouldn't work, due to my loan payoff, etc. He said he wasn't going to let $700 get in the way of earning my business and I appreciated that. I told him I would like to drive the car to see if I was really interested. I spent the hour in, what I am sure you know all too well, some grueling traffic headed north on I10. I arrived and was greeted warmly by your staff and by Jonathan. I test drove the car and was not sold on it...different story, not at all your issue...Lexus needs to work on their new infotainment system. I told Jonathan we could look at the numbers and see where we were. This is where my pleasant experience ended. I am in my 40's and have purchased and sold many cars over the years. I can honestly say that this experience left me feeling like I had just walked out of a scam. The price online wasn't the "real" price unless I used your financing. I have an 800 credit score. I'm still not sure what APR YOUR financing team had me at to quote over $900 per month on a 60 month loan...$36,997 for the car somehow worked out to $54,000 after 60 months? I was told, "Just finance it with us, then refinance with your bank." Yeah, no thanks. When I pushed back on that pricing, he came back with a payment of $743 for 60 months, plus $6,000 down. Great...down to just over $50,000...progress, but still unacceptable. When I said I have my own financing and asked that he went and got me the purchase price of the vehicle with the "TRUE" sticker price...by the way, I notice your website has since marked this car up $450...seriously, who is managing this? Jonathan came back with an all in price of $39,897 after offering $11,400 for my car. I did some quick math and found that with my bank that made my payment $720. I walked in with a MAXIMUM of $700 per month for 60 months in my head. Jonathan pressed that I was buying "peace of mind" in a newer car, yaddi-yaddi-yadda. I countered at $38,700, keeping me at $700 per month for a car I didn't love, but he said there was no way, so I asked for my keys and left. Look, he was doing his job and I don't think any of this was on Jonathan. I think your business model raises some serious ethics questions, especially after the $1,353 mark-up on your 3-2-1 "Deal" that offered free oil changes and car washes. I have news for you, if you are charging me $1,353 for something that I don't have a choice on...it ain't free. Just add it to the sticker price and quit deceiving people. Worth mentioning...the first "offer" he presented me listed this "Protection Deal" at $853.

Excellent service. Excellent buying experience. Purchased a new Altima. Love it My sales person was great with no sales gimmicks Got the car... I wanted including color and style

Thank you for all of the work that was done towards getting this car appreciate the effort thank you very much for everything have a great day thank you

Samuel provides excellent customer service. We were in and out of the dealership within an hour. I would recommend visiting Nissan Boerne. Great car and... easy to find down IH-10.

Horrible customer service. Bought a used car that immediately had electrical problems so I took it to a ford dealership because I bought a warranty for... the car. Nissan of Boerne failed to send in the paperwork for my warranty so the ford dealership was unable to make repairs on my car. I called Nissan of Boerne for three straight days trying to get them to send in the paperwork. Eventually I was ignored and just sent to voicemail when I called. As a last resort I had to drive an hour to this dealership and sit and watch one of the employees send in my paperwork. I would strongly suggest you don’t buy a car from here.

Johnathon was a great help in selling us a new Nissan Sentra 2019 car. Great experience with Nissan of Boerne. If need of a new car, check out this dealership.

I had the pleasure of dealing with Ricky Munoz. From the start of the process to the end of it, it was a smooth transaction. He was friendly and responsive.... If I needed to speak to anyone else, he is right on top of it. I’d recommend this dealership to a friend.

Visited Nissan of Boerne to look at a new vehicle on 08/27, and drove away with a brand new Nissan Titan Platinum Reserve. Big thanks to Ronnie Benavidez,... who was incredibly knowledgeable, and went out of his way to be polite, helpful and informative. He made the entire experience and overall process fast and easy. Would definitely recommend Nissan of Boerne to anyone looking to purchase a new vehicle.

The purchasing experience with Robert was great! His knowledge and willingness to assist in the purchase, along with his excellent customer service skills... made the process simple and effective. Recommended!