Nissan of Boerne

Save your money, They practice Bait and Switch. We made an appointment for Sat. in which was five days from making the appointment and they told use the car was there we were looking for. Fri. at 1:12 P.M. they sent a text telling us who to see and they would have the car ready Sat. morning at 9:19 A.M. they sales person texted and said the car would be ready for a test drive. Our appointment was for 11:45 A.M. When we got their on time it took 10 minutes for them to find the sales person and then he said he would go get the car. Then about 10 minutes later he came back and said the car had been sold a couple of days ago. All this after we drove for almost 75 minutes just to get there. Then he told us that they would be getting another one like the one we want in 3 weeks. It was not even the same color we told them we wanted. Don't waste your time like we did, that is why they have a poor rating from others as will as us.

Let's be honest, most people don't trust a car salesman.. but saying that your salesmen (dealership) should strive to show honesty and respect to their perspective clients. This dealership clearly does NOT protray this at all!!! Ben, one of the sales managers lied to me and my wife multiple times during this deal. Put almost 4k down on a used car. I stated we had a used car for trade, we were told by ben that we would be better off going through KBB at a later date to get rid of it. Guess who called to by the car from KBB! you guess it this dealership and when i asked to speak to a manageryep you guessed it it was ben....shady shady when he figured it out who i was he didnt know what to say, clearly they didn't want to deal with the car during the deal, we had to bring the used car in two days later and they reluctantly added it to our deal. His boss Leo said "he was doing us a favor by taking in the car after our deal was done" and stated he didnt have to help us out and was doing US a favor....THAT IS NOT HOW YOU TREAT CUSTOMERS, I am dissatisfied and discussested of how we were treated. Felt like just another number...I can go more into detail but honestly it probably won't make a difference, just stay clear and go somewhere else..

Let's be honest, most people don't trust a car salesman.. but saying that your salesmen (dealership) should strive to show honesty and respect to their perspective clients. This dealership clearly does NOT protray this at all!!! Ben, one of the sales managers lied to me and my wife multiple times during this deal. Put almost 4k down on a used car. I stated we had a used car for trade, we were told by ben that we would be better off going through KBB at a later date to get rid of it. Guess who called to by the car from KBB! you guess it this dealership and when i asked to speak to a manageryep you guessed it it was ben....shady shady when he figured it out who i was he didnt know what to say, clearly they didn't want to deal with the car during the deal, we had to bring the used car in two days later and they reluctantly added it to our deal. His boss Leo said "he was doing us a favor by taking in the car after our deal was done" and stated he didnt have to help us out and was doing US a favor....THAT IS NOT HOW YOU TREAT CUSTOMERS, I am dissatisfied and discussested of how we were treated. Felt like just another number...I can go more into detail but honestly it probably won't make a difference, just stay clear and go somewhere else..

BUYER BEWARE - Bunch of thieves - All you have to do is look at the little sticker which they place on every car for sale on the front windshield that adds additional money for FREE car washes, coating and window etching. This is a warning sign that your going to get SCREWED.

I went to Nissan of Boerne to purchase a car, when we stepped into one of the shared offices to complete the paperwork and provide our personal information, I noticed a very inappropriate posting on the wall. What caught my attention was the foul language being used, "HOT HOT HOT FU**ING M.I.L.F." (Mom I'd Like to Fu**) this was posted right next to the Southwest Protection Package which listed out the warranty. The posting on the wall went on to include the customers first and last name, phone number, location of her work, and hours she was working. It went on to describe her child as a "dorky a$$ band practicing child". They have not only violated the client/customer relationship but have lacked the necessary measures to protect their customers private and personal information. Not to mention, the unfair treatment of women. This was posted in a SHARED office where you had multiple Salesmen working in that office, bringing in all their customers, and not one employee thought this positing was in violation of any ethics or protocol. The culture of this company is disgusting! As far as the pricing, the price they advertise is false, they add on another $2,500 that is non-negotiable, they advertise a different price to get you in the door and then when you go to financing they add the additional cost, no longer making them competitive. They also under valued our trade in, we had 2 other quotes for our trade in, one at $27,500 and the other at $26,500...they offered us $22,000. Watch your back, because they are there to exploit you!

I’m a retired vet and my daughter is graduating this coming week on her way to college, Josh by a the grace of god called us unexpectedly on co calls from service dept had an offer worth looking into, with the help of his manager Mo and finance dept Mark got us into a new SUV and my daughter into a new car for college enroute to Texas Tech in the fall, thanks for the blessings gentlemen truly appreciate your help and hard work.

I bought my car 3 weeks ago with Mohammed, a Nisan Altima 2020, Communication was really fast when trying to sell me the car. Except for the part they didn't tell me about the hail damage until I arrived at the dealership from Austin. Not too far of a drive but its about 2 hours. I was a bit upset given the fact they didn't mention that important fact. To me eventually it was okay because Johnathan (SALES MANAGER) Assured me they will take care of the repair at no cost since they never mentioned it. They even assured me we will get it in contract (which we never did). I went for the car because I needed a car as soon as possible and also because I believed they were a professional dealership and took their word. These last 2 weeks I've spent my time calling them to get this repair scheduled and all Jonathan says is he will call me back all they are waiting for is the rental. this was a week ago. every time I call I get transferred to Jonathan who only sends me straight to voicemail now and is not professional enough to let me know they wont be helping me and they lied about it. Not once have they called me these past 2 weeks, I decided to stop calling and give them time to reach out to me but they have not done so and I don't think they will given the fact the last few times I've called JONATHAN sends me to voicemail. I've had to leave a Message with the receptionist. NOT PROFFESIONAL.

Enjoyed my experience here at Nissan Of Boerne! Customer service was fantastic and never a dull moment! Shoutout to Warren and Michal for helping me get into my New to me 2021 Nissan Maxima Sr! You guys are awesome and absolutely love my car!

I purchased a 2018 Altima the price was 15995 I put 4000 down I didn't want anything extra I took the car home and 30 days later I still had not seen a contract!! I signed one piece of paper at the dealership the finance guy imputed my name on a contract I didn't see till too late!! I now have a 20% rate Nissan sent the lender a balance of 16045! Every month I pay $408 of that $9.63 goes to my balance!!! I have paid $11000 on my car already and I still owe 16595!!! Absolutely the worst dealership ever! I didn't even get to see my contract or sign it!!!

Most dealerships are buying used cars at this time. I had an ad going on craigslist for my 2013 Nissan Leaf. I was contacted by various dealers wanting to purchase my car. I dropped mine off at Nissan of Boerne and left it for an appraisal. The next day a representative from Nissan of Boerne called and offered to buy the car. We agreed on a price and they told me to bring the title and fill out paperwork and they would give me a check. Later that same day they called and said there was a problem and they could not buy the car. I was very disappointed because we had already made an agreement. I talked with the manager and he tried to sell me a new car! Of course by then I was fed up with it all. I told the manager I would come get the car. Then I had to find someone to drive me over there to pick the car. I’m a disappointed disabled veteran and I don’t appreciate being treated like I just fell off the turnip truck.