Nissan of Boerne

They have unbeatable prices, right? Also, they have hundreds of good reviews online, so why not buy a car from them? Because their customer service is... terrible, and it matters. Since I needed a car ASAP for my new job, we agreed to pay full price AND $900 to ship our vehicle to our Kansas home by the weekend of September 8th or 9th. To hold the car while we waited for them to send the paperwork, they charged $3,000 on our credit card. We then waited for the paperwork to arrive…. which arrived a day late. We were assured by our sales rep that the car could still arrive by September 8th or 9th if we quickly sent the paperwork and a certified check to the dealership. Once we received the paperwork, we filled out and overnighted the check and paperwork to Nissan of Boerne. Don’t worry, they assured us, it only takes 12 hours to ship the vehicle to you! The car did not arrive the weekend of September 8th. On late Saturday the 8th we contacted the dealership and were told we would receive the car on Monday September 10th. I started my new job on Monday, so my husband had to take an Uber to work. On Monday, we contacted the dealership and were told we would receive the car on Wednesday September 12th. To apologize, they told us they would throw in a free home charging station (awesome right?). My husband took an Uber to work again Tuesday and Wednesday. On Wednesday the car did not arrive. We contacted the dealership and were told that the car was STILL at the dealership and would arrive FRIDAY September 13, 2018! Today is Friday September 13, 2018 and the car has NOT arrived. I called the dealership today and found out that the car hasn’t even left the dealership! After speaking with the franchise owner (or so they say), it will arrive Sunday September 16th, 2018. Remember we paid $900 to have the car shipped to us before I started work!! The franchise owners’ attitude was curt, rude, unempathetic, and dismissive. His attitude reflected his belief that he already lost our future business, that it would save him money if we dissolved the deal, and that my feelings/our conversation was a waste of his time. After our conversation, he is right, he has lost any future business me. He should consider some customer service training because his behavior (not the situation) is what is causing me to write this review! He kept telling me he was spending $600 of his own money to have the car shipped today and arrive on Sunday! Why should I care… We already paid $900 to have the car shipped and arrive last week, where did our money go!? He reminded us he gave us a home charging station…yeah… you gave us that to apologize for the car not arriving on Wednesday…. BUT WHERE is the car/charging station today?! I have an IDEA how about telling me that: 1. We apologize, this was completely our fault. 2. We care about our customers and want to fix this 3. We are working to train our staff to communicate better with their customers. It is unacceptable that they did not keep you updated on the status of your vehicle 4. We are working to improve our relationship with our shipping company to avoid any future delays 5. We will wave your shipping fee of $900 since the car hasn’t even left the dealership. 6. We will also pay your husband’s Uber fees and any future Uber fees if the car does not arrive as promised 7. We will send pictures of the car and the car being safely loaded on truck to alleviate any worries 8. Again, we are so sorry. We have xxxxx tracking number to assure you that the car is on its way and will arrive Sun

Jonathan, finance and the rest of the team there are amazing. They worked hard to me the car I wanted. I love it and am truly grateful to everyone involved.... We will be buying our truck from there in a few months as well.

Integrity professionalism and a Courteous Service are business attributes that are hard to find and the combination of all three were PRESENT AT NISSAN... BOERNE THRU MR. GLENN EDWARDS AS salesman at this fine dealership. Thank you Mr. Glenn you made my buying experience smooth simple and fast. Nissan Boerne should be very proud of having you as their employee. You are professionalism at its finest. Thank you.

Richard Chavez was the service tech helping me. Richard was very professional, fast and provided great customer service. Best place ever to service and... purchase vehicles.

I'm very disappointed in Nissan of Boerne's parts department. I placed an order online on Dec. 12Th 2017 and got an email confirming my order. Since I... didn't receive an email telling me the parts came in, on Dec. 16 2017 I called the dealership to ask about the status of my order. I was told they didn't have any record of my parts getting delivered. This is strange, since I ordered parts a week prior the same way and the parts were delivered 3 days later. I emailed the dealership the confirmation email I got for ordering the parts so they can research why they didn't get ordered and didn't hear back from them. I'll just re-order the parts at another Nissan dealership and will NEVER order parts from this dealership again. I get my vehicle serviced at this dealership and once they screw that up too, I will take my vehicle to a different Nissan dealership.

I bought a used vehicle from this dealership. The sales staff staff lied to me. If I could return the car I would.

originally came in for a used car, left with a new one. the sales person did everything he could and was super helpful.

Purchased a slightly used crossover SUV. Mr. Chacon made the experience worthwhile by providing excellent, forthright and prompt service. He was on task,... on time and honest. All of which was very much appreciated. No buyers remorse from this sales rep.

Got the car I wanted with the price and payment I needed. Christian is a awesome sales rep.

On January 3rd I saw a new Nissan Altima on their website for a good price. I used the chat button on the site and the representative told me that the... vehicle is available and Glenn will call me soon. Within 5 minutes Glenn Edwards called me and said the car is available and we setup an appointment at 2:15. I walked in the dealership and Glenn welcomed me with the vehicle keys in hand. I test drove the car and he explained the new gadgets to me. After the drive we went back to his office, filled paperwork and negotiated my trade. Everything moved along and we agreed on the price and then I went to Mr. Parra to finish the finance paperwork. While I was signing the paperwork Glenn made sure the car was spotless and the gas tank was full. In less than three hours from the moment I entered the dealership I was driving back home. This was the best buying experience I have ever had and this is my 7th car. Glenn was very helpful, honest and direct. He promised me on the phone that he wouldn't waste my time and I would have a great experience. He did exactly that. I recommend that you contact Glenn and you will have the same experience.