Union Street Auto Sales

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 8, 2020

    This place does NOT care about the customer at all! This place is crooked, untrustworthy, self-serving, and dishonest!!! Save yourself time, money, headaches,... aggravation, and trouble!!!! Seriously, look elsewhere for a vehicle.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I may be totally wrong, but I am guessing that this review is actually from a customer that called this morning from Wisconsin, not Westfield, MA. Tha...t being said, this particular customer was extraordinarily rude, and misinformed. They were trying to negotiate thousands of dollars off of a Toyota Tacoma that we have in our inventory. We just recently reduced the price on the vehicle by over $2,000 due to the current COVID-19 situation. I explained to her that because of that, I was unable to discount thee vehicle any more. The vehicle is rated at a "GREAT DEAL" by all of our advertising sources at its current price, and the fact that she was shopping from literally, across the country for a vehicle that she stated she "could easily find closer to home" seemed to be an indicator that this was indeed a very attractive price. Why would you travel across the entire continent to buy a vehicle that you can just get in your own backyard? Unless, it was the fact that this particular Tacoma is rated as one of the best deals in the country... I relayed that to her, and she immediately got upset. Unfortunately, I have no more room in the price on this particular vehicle. I expressed that we would love to earn her business if she decided to change her mind, to which she hung up the phone on me. Again, we would love an opportunity to earn your business. If this truly is someone from our own backyard of Westfield, MA, please feel free to reach out to the owners directly at (413)285-7619. We would be more than happy to address and resolve any and all concerns that you may have.

  • 5.0 out of 5
    March 11, 2020

    Charles and Joshua were easy to deal with and made buying my used car a very simple process. The car I bought was in impeccable condition with all the... bells and whistles and had low mileage for a 5 year old car. The price was very good and financing was a breeze! This was the best car experience I have ever had and I would HIGHLY recommend this dealership to friends and family!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 12, 2014

    Looking for someone you can trust to help you through the purchase of a pre-owned vehicle? Go to Charles and Josh at Union St. You will be glad you did.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2019

    Josh is great to deal with, gave me good money for my trade and with being credit challange got me a interest rate I could only hope for. If your looking... for a vehical I recomend checking these guys out.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 28, 2018

    Loved how Charles. He is awesome, great dealer to purchase from very proffesional! It was real easy to choose a car. Questions and concerns answered quickly.... Amazing staff!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 4, 2017

    Small dealership with personal and prompt service. Unrushed shopping experience and ready to help.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 2, 2017

    Excellent experience with this guy's buying my truck

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2015

    I bought 2008 Toyota Tundra from Union Street Auto Sales Josh and Charles was an absolute pleasure to work with. They was friendly, knowledgeable and got... things done fast. The whole deal from start to finish was smooth. I would definitely recommend to anyone looking to buy a used vehicle

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2015

    I have not purchased a vehicle yet, but I am looking forward to working with them. When I came down they were very knowledgeable and accommodated us nicely... for our interest in their vehicle. They prove it is not the size of the lot, but the people there that make the experience a nice one.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 11, 2015

    I bought my Hyundai Santa Fe from Union Street Auto Sales and Charles was an absolute pleasure to work with. He was friendly, knowledgeable and got things... done fast. The whole deal from start to finish was smooth. I would definitely recommend to anyone looking to buy a used vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?