Westland Auto Sales

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 30, 2019

    Westland Auto Sales are Lying Cheats that will rob you then repossess your vehicle while you sleep. The first thing they did was raise the price of the... vehicle $1000 more than the advertised price. The second thing was they increased the downpayment required after they already had the original agreed upon down payment. Third and most downright dirtiest of doing business, was the truck I bought blew a motor rod 2 months after I bought it which rendered the truck useless, when I brought the truck back they offered to finance a used engine with 130000 miles on it for $3000.00 and I had to come up with $1500 before they would do anything. The fourth and last of the dirty deeds this place did to me was during the contract they charged me for the new tags $310 up front. Two months later, I found out they never paid the money to the DMV, forcing me to go and do it myself. When I complained to the Accounts manager, she said she would take it off my next payment. So, three months after purchase I paid the tags costing me $361 and my payment was $450 a month. Keep in mind the truck is broken down still. So, I owed $89 still on my payment. Them jerks came and repossessed the truck while I slept causing me to not be able to go to work on Sunday and they were not even open until Monday. So now I have paid $3211 for a broken truck that I no longer have and paid the tags on it twice. When I called Monday they said I would have to pay $1150 to get it back. I have never been treated so badly at any business in my life and as long as I live I will tell everyone I know how terrible this business is to its customers.

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2014

    I asked to have the car looked over by a friends shop. There was not the least bit of reservation on Westland's part, they offered to take it or let the... friend get it. When I took it back, they were helpful and really listened to my needs. I was surprised at the friendly and no pressure attitudes.

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    Customer Service
    Not Applicable
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    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Doug, Thank you for reviewing our dealership and for giving us an opportunity to try to find the right vehicle for you. We are very happy that you enj...oyed your experience with us and hope you were able to find the right vehicle for your wife.