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Cars for Sale   /   Dealers  /  Brilliance Subaru

Brilliance Subaru

4.9 out of 5 4.9
448 reviews
1500 N Randall Rd Elgin, IL 60123
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 6:30 AM - 7:00 PM

Brilliance Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

6:30 AM - 7:00 PM

Tuesday

6:30 AM - 7:00 PM

Wednesday

6:30 AM - 7:00 PM

Thursday

6:30 AM - 7:00 PM

Friday

6:30 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed
Dealer website
Dealer website
New (866) 983-8655
Used (866) 583-7844
Service (888) 461-1435

Inventory

NEW
Not Priced
2019 Subaru Legacy
  • Exterior Color: Magnetite Gray Metallic
  • Interior Color: slate black
  • Transmission: CVT Lineartronic
  • Drivetrain: AWD
NEW
Not Priced
2019 Subaru Impreza
  • Exterior Color: Island Blue Pearl
  • Interior Color: Black
  • Transmission: CVT Lineartronic
  • Drivetrain: AWD
NEW
Not Priced
2019 Subaru Outback
  • Exterior Color: Crystal White Pearl
  • Interior Color: black
  • Transmission: CVT Lineartronic
  • Drivetrain: AWD
NEW
Not Priced
2019 Subaru Impreza
  • Exterior Color: Crystal White Pearl
  • Interior Color: ivory
  • Transmission: CVT Lineartronic
  • Drivetrain: AWD
NEW
Not Priced
2019 Subaru Outback
  • Exterior Color: Crystal White Pearl
  • Interior Color: brown
  • Transmission: CVT Lineartronic
  • Drivetrain: AWD
NEW
Not Priced
2019 Subaru Forester
  • Exterior Color: Dark Gray Metallic
  • Interior Color: black
  • Transmission: Lineartronic CVT
  • Drivetrain: AWD

Our Employees

(5.0) 6 reviews

Jason Ring

Finance Manager
NOT RATED

Dan Pagnotta

Sales & Leasing Associate
(5.0) 5 reviews

Ed Troike

Sales & Leasing Associate
NOT RATED

Jay Turner

Sales & Leasing Associate
NOT RATED

Adam Mennella

Service Advisor
NOT RATED

Phil Liang

Sales & Leasing Associate
NOT RATED

Preston Seal

Sales & Leasing Associate
NOT RATED

Rich Dencs

Service Manager
NOT RATED

Derek Thomas

Service Advisor
NOT RATED

Joe Gunther

Sales Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since October 2014

Welcome to the all new Brilliance Subaru, a brand new Subaru facility serving the entire Chicagoland area! Brilliance S

...

ubaru features a huge selection of new and Certified Pre-Owned Subaru models, a great Subaru parts inventory and a staff of trained Certified Subaru technicians. Brilliance Subaru is pet friendly, as a matter of fact, we have a dog park on site! Please feel free to visit our spotless facility and chat with one of our professional staff members. Brilliance Subaru is conviently located on Randall Road, one block south of Interstate 90 directly across from Sherman Hospital.

Photos & Videos

12
Photos |
Video

Service

Wheel Balance

$69

Tire Rotation

$18

Oil, Filter Change

$33.95 and up*

Oil, Filter Change (Premium)

$53.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
448 lifetime reviews. Includes reviews of Brilliance Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews price quote good job friendly personable pleasure to deal with pleasant experience finance manager efficient friendly price pay service friendly good drive friendly and helpful service appointment overall experience
All Reviews price quote good job friendly personable pleasure to deal with pleasant experience finance manager efficient friendly price pay
All Reviews price quote good job friendly personable pleasure to deal with pleasant experience finance manager efficient friendly price pay service friendly good drive friendly and helpful service appointment overall experience
  • 5.0 out of 5
    Brilliance Subaru service
    by J. Kenton from McHenry,IL
    December 11, 2018

    Rich the Service manager went above and beyond the call of duty. Tracked down and stopped an annoying squeak on a replaced windshield. Supplied complimentary... loaner. Car was washed twice to remove wax marks. Installed customer supplied wiper blades.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    J., thank you very much for your comments and taking the time to write a review, see you for your next service visit. Jim DaLuga General Manager

  • 5.0 out of 5
    Great experience
    by Ula from Algonquin Illinois
    December 4, 2018

    Great customer services. Salesmen very friendly and knowledgeable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ula, I am glad you had a great experience at Brilliance Subaru. Thank you for sharing your comments. Jim DaLuga General Manager

  • FEATURED REVIEW

    5.0 out of 5
    Best Car Buying Experience EVER
    by Al M from Algonquin IL
    March 20, 2015

    My wife and I went to Brilliance after seeing it as we drove by and we were looking for a new car for her. It is always with trepidation that we do this... as we have had some not so great experiences with dealers. However, this was the best experience we ever had. Ed Troike was very helpful and made the experience very positive and without pressure. When he had to leave for awhile Brett Cassell to over and was equally as helpful. Ed returned in time to walk us through our new Legacy. I can honestly say that I will recommend these guys to everyone looking for a Subaru. This is our first one and so far we are very impressed. I actually am looking forward to future purchases as we need to replace our vehicles. Great prices, great customer service, just a great overall experience. "

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for sharing your experience at Brilliance Subaru. Ed is a valued Associate here and I am happy that you had great interaction wit...h him. I am pleased that you are completely satisfied with your new Legacy and I look forward to seeing you when you are due for service. Jim DaLuga General Manager Brilliance Subaru

  • 5.0 out of 5
    New Subaru
    by kevin from sleepy hollow, il
    November 27, 2018

    Jim DaLuga was great to work with We had an issue but was quickly resolved . Thats all you can ask for.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Oil change
    by Frank from Ekgin
    November 27, 2018

    Everything went as planned. On time and on price. I may look to buy a new Outback soon so I will certainly give this dealer a try.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Forester
    by Maryann Laz from Huntley, IL
    November 21, 2018

    Immediate response to my phone call for help. Problem found and repair made

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Great dealership
    by Dave from DealerRater.com
    November 7, 2018

    Nice and smooth purchase, no high pressure anything!!!! This was a easy decision for me to make, I will be going back to this dealer when the time comes.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Ed Troike

    Sales & Leasing Associate

    (5.0) 5 reviews
  • 5.0 out of 5
    Courteous Service
    by Keqi Gan from GENEVA
    November 4, 2018

    Very courteous service. Did not charge me for the diagnosis and will continue to follow up next Monday due to the repairing cost is very high!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Excellent Service at Subaru in Elgin! Dan Pagnotta
    by Suzy Lindblom from Wauconda
    October 31, 2018

    Hello, I was highly pleased with my experience buying a 2019 Forester this past month. I had Dan Pagnotta as my salesman and I was very comfortable with... his knowledge and demeanor. He made this purchase a great experience for me and I will definitely be back to this dealership again. I have already made referrals to my friends and family to visit when they are ready for a new car. Thank you and I love my Subaru Squeaky Toy!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Purchase of New Subaru outback
    by Martin123 from DealerRater.com
    October 28, 2018

    Ed Troike is a really exceptional car salesman. He is very pleasant and very knowledgeable about the Subaru outback. I have bought several cars over the... years including top of the line mercedes and I have not encountered a more thorough salesperson like Mr Ed Troike. I will definitely buy my next subaru from him and I will recommend any of my colleagues looking to buy a subaru to him. Ed made my purchase a really pleasant experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Ed Troike

    Sales & Leasing Associate

    (5.0) 5 reviews
View More Reviews

Brilliance Subaru

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