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Dealers  /   Elgin, IL  /  Brilliance Subaru

Brilliance Subaru

4.9 out of 5 4.9
642 reviews
1500 N Randall Rd Elgin, IL 60123
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Brilliance Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed
Dealer website
Dealer website
New (866) 983-8655
Used (866) 583-7844
Service (888) 461-1435

Inventory

NEW
$37,646 MSRP
2020 Subaru Outback Limited
  • Exterior Color: Crystal Black Silica
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$26,663 MSRP
2020 Subaru Forester
  • Exterior Color: Ice Silver Metallic
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$33,735 MSRP
2020 Subaru Legacy
  • Exterior Color: Crimson Red Pearl
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$33,782 MSRP
2020 Subaru Legacy
  • Exterior Color: Magnetite Gray Metallic
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$31,445 MSRP
2020 Subaru Legacy
  • Exterior Color: Crystal White Pearl
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$35,025 MSRP
2020 Subaru Forester Limited
  • Exterior Color: Crystal Black Silica
  • Interior Color: Gray
  • Transmission: Automatic CVT
  • Drivetrain: AWD

Our Employees

5.0 out of 5
(5.0) 24 reviews

Derek Thomas

Service Advisor
5.0 out of 5
(5.0) 23 reviews

Adam Mennella

Service Advisor
5.0 out of 5
(5.0) 12 reviews

Lisa Kilhefner

Service Specialist
5.0 out of 5
(5.0) 36 reviews

Ed Troike

Sales & Leasing Associate
5.0 out of 5
(5.0) 9 reviews

Dan Pagnotta

Sales & Leasing Associate
5.0 out of 5
(5.0) 6 reviews

Mike Burden

Sales Manager
4.9 out of 5
(4.9) 12 reviews

Jim DaLuga

General Manager
4.8 out of 5
(4.8) 30 reviews

Jason Ring

Finance Manager
4.7 out of 5
(4.7) 16 reviews

Rich Dencs

Service Manager
NOT RATED

Jay Turner

Sales & Leasing Associate

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since October 2014

Welcome to the all new Brilliance Subaru, a brand new Subaru facility serving the entire Chicagoland area! Brilliance S

...

ubaru features a huge selection of new and Certified Pre-Owned Subaru models, a great Subaru parts inventory and a staff of trained Certified Subaru technicians. Brilliance Subaru is pet friendly, as a matter of fact, we have a dog park on site! Please feel free to visit our spotless facility and chat with one of our professional staff members. Brilliance Subaru is conviently located on Randall Road, one block south of Interstate 90 directly across from Sherman Hospital.

Photos & Videos

12
Photos |
Video

Service

Wheel Balance

$69

Tire Rotation

$18

Oil, Filter Change

$33.95 and up*

Oil, Filter Change (Premium)

$53.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
642 lifetime reviews. Includes reviews of Brilliance Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    Mr. Frank J Stopka lll
    by Frank Stopka from Johnsburg Illinois
    August 12, 2020

    Our Salesman Joey Szostek was very polite and listened to our needs and answered our questions. He also demonstrated a willingness to find any information... we needed. Kudos

    Not Applicable
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Mr. Warren Reese
    by Warren Reese from Huntley, IL
    August 9, 2020

    Friendly, affordable (nail in tire) and fast considering I just dropped in.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • FEATURED REVIEW

    5.0 out of 5
    Best Car Buying Experience EVER
    by Al M from Algonquin IL
    March 20, 2015

    My wife and I went to Brilliance after seeing it as we drove by and we were looking for a new car for her. It is always with trepidation that we do this... as we have had some not so great experiences with dealers. However, this was the best experience we ever had. Ed Troike was very helpful and made the experience very positive and without pressure. When he had to leave for awhile Brett Cassell to over and was equally as helpful. Ed returned in time to walk us through our new Legacy. I can honestly say that I will recommend these guys to everyone looking for a Subaru. This is our first one and so far we are very impressed. I actually am looking forward to future purchases as we need to replace our vehicles. Great prices, great customer service, just a great overall experience. "

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for sharing your experience at Brilliance Subaru. Ed is a valued Associate here and I am happy that you had great interaction wit...h him. I am pleased that you are completely satisfied with your new Legacy and I look forward to seeing you when you are due for service. Jim DaLuga General Manager Brilliance Subaru

  • 5.0 out of 5
    I am always pleased with the Brilliance Service Dept....
    by Ron from DealerRater.com
    August 9, 2020

    I am always pleased with the Brilliance Service Dept. This last trip to Brillance was (without an appointment) for a burned out headlight. There was no... excuse about not being able to help me without an appointment, instead I received a welcome response of "we can help you". Staff is very pleasant.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Derek Thomas

    Service Advisor

    (5.0) 24 reviews
    Adam Mennella

    Service Advisor

    (5.0) 23 reviews
    Lisa Kilhefner

    Service Specialist

    (5.0) 12 reviews
    Rich Dencs

    Service Manager

    (4.7) 16 reviews
  • 5.0 out of 5
    There was a recall on my outback and they called me to...
    by Khuth from DealerRater.com
    August 6, 2020

    There was a recall on my outback and they called me to remind me and to set up an appointment, I was able to get in the next day!! They are friendly and... professional and the service was great!!

    Not Applicable
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Rich Dencs

    Service Manager

    (4.7) 16 reviews
  • 5.0 out of 5
    Exec Ellens Dealership
    by Owner of TISH (we name our cars) from Chicago, IL
    August 4, 2020

    Purchased vehicle in 2017. Also purchased service plan. Each visit is great. They found a few things that could have caused us grief. Ex: bubble bath... n sidewalk of tire from m wife scraping curbs (ha) Sales and service team are helpful. Not pushy. Definitely recommend this dealership

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Great Service Department
    by Arnie from DealerRater.com
    August 1, 2020

    Brilliance Subaru is outstanding in communication. Service department was efficient and communicated well on the status of my vehicle. They took my vehicle... on time. Service waiting area was clean and comfortable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    1st 6 month service
    by Mrs KW from DealerRater.com
    July 31, 2020

    This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said... the woman who scheduled the appointment was friendly and professional. (She even had a sense of humor, my wife said) When we drove up we were promptly greeted and taken care of right away. They called when the car was ready. Very friendly, professional and efficient. Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Lisa Kilhefner

    Service Specialist

    (5.0) 12 reviews
  • 5.0 out of 5
    Everybody is always really friendly. They always inform...
    by Jodie from DealerRater.com
    July 28, 2020

    Everybody is always really friendly. They always inform me of how my car is doing and what will need to be taken care of in the near future!!

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Derek Thomas

    Service Advisor

    (5.0) 24 reviews
  • 5.0 out of 5
    New car purchase
    by Gary Koca from Pingree Grove, Illinois
    July 22, 2020

    Excellent car, and excellent customer service by the sales rep. Rick.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gary, thank you for the 5 star review and your feedback. Enjoy your new Subaru! Jim DaLuga General Manager

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