Bergstrom Chevrolet of Middleton

We have purchased our last 2 vehicles here, and the maintnence is quick and friendly

Fair, honest service . Very helpful providing a loaner vehicle.

Nick, the service manager was amazing to work with. Very satisfied with a negative situation to start. Bergstrom made it right in the end for us.

I purchased a preowned vehicle which needed a detail even though it was on the lot for sale. Was told it would be redone when I bring it back in. Hour and a half after leaving engine light came on. It went back to the dealer for service and the detail. Was told they replaced the catalytic converter. Got the car back, part was never changed and the detail was never done. I have pictures. I contacted the salesman again and received no work back... very unhappy, dont trust the bergstrom group, they lie, and have lost all trust

Service rep hung up on me while I was getting VIN #. Later the wouldnot answer the phone. I had to have them put me on hold after they hung up on me again several times from service. Apparently he said I raised my voice, whitch is ridiculous. He sain he was two busy for him to wait for me to get my Vin # right before he hung up on me.

They deserve a -5 and beware of this place. I can't speak for sales since I didn't buy a car, but there service is the most dishonest place I've ever seen and I write for a chevy magazine and have been a Chevy guy all my life until this place. Long story short I took my rare Chevrolet Camaro (#250 of 1000 made) bought to dedicate it to my mom who was brutally murdered. I took it in to just see what a tick in the was. The car ran fine but started hard. After over a month of getting no where they started talking about replacing the motor. I explained that wasn't needed. First the matching number motor wouldn't be coming out ever. Second, the motor was going to a engine specialist so he'd fix it when he got it (One of thr best in the country), and third it was a hand made motor amd mo way they crate those. I said the only way I'd consider it is of I got the old block so I still had the block with matching numbers. they said they would get back to me and then assured me I could have it back since there was no core charge. I asked him to double-check on that because the only way I would do this is if I got the old motor block. they called back and assured me so I said let's go ahead. They had the car for another 3 weeks, and when I picked it up they said they didn't know anything about the core yet but they would get back to me. after weeks they never return to call and I slowly had to start calling people like Chevy and after Chevy calling an attorney. they lowered the value of my rare car and they distorted a car that was made to be special and a remind me of how special my mother was and they destroyed that feeling from that car. The entire time I talked to them they didn't seem to understand any of this and had zero remorse for taking the motor out and replacing it with a new one. this is simply because they know nothing about cars and car culture. I turned it down a $40,000 motor and for my car to be used in a special car show because I did not want the motor changed or the numbers to not match any car person knows you don't replace a motor on a rare car, you rebuild it. the Chevy dealership told me they could not rebuild an LS7 Chevy motor even though it's one of the most commonly rebuilt motors in the country. this all being said I've tried to come up and offered a couple easy ways to fix this they have not returned or even cared to talk to me to fix this issue. so I guess it will be going to court but don't ever bring a car that means anything to you to this place. They will destroy your entire feelings about a car you bought special for somebody that was taken from you. That is the dirtiest business deal I think I've ever seen or heard of.

Put money down on a used truck to hold it. They in turn sold it out from under me. Breach of contract, as I had put money down on it. They are as crooked as the day is long.

My husband picked up new truck Friday, had to take it back in for repairs on Monday. It is now Wednesday evening, and it is still sitting in the shop.

Never in my over 30 years of getting auto service have I encountered such an honest, hard-working, and friendly service writer as Jose. He’s great at relationships and not only remembers my vehicle, but knows my name on sight and goes out of his way to make me happy. This guy is a total rockstar and if he ever leaves Bergstrom Chevrolet of MIDDLETON, I’m following him because he has created a customer for life.

A little disappointed that the car I was looking at online for wasn’t what was on the lot. I searched for sunroof and The Malibu came up along with backup camera. Well when we got there to look at the car it had NONE of those options and it was listed with the same price and car #. Makes me a little upset as it was a waste of my time