Bergstrom Chevrolet of Middleton

A little disappointed that the car I was looking at online for wasn’t what was on the lot. I searched for sunroof and The Malibu came up along... with backup camera. Well when we got there to look at the car it had NONE of those options and it was listed with the same price and car #. Makes me a little upset as it was a waste of my time

My experience was pleasant and enjoyable. Staff was pleasant and very helpful.

My experience was pleasant. Dave was very polite. The service area was neat and clean. The waiting area was neat and clean. My car was serviced in... a timely manner.

Excellent service......................................

Skip this place. I got lured in here for what equates to a bait and switch. This starts with a call into a salesperson I worked with in the past at the... Madison location. I called on Thursday about a car on the Middleton lot. John in Madison said he would have it moved over to Madison and scheduled a time for me to come in on Friday. I showed up on time and he "didn't have a chance to get that car over here." Having not driven this model before, I figured no big deal, I'll take the test drive and make sure it's the one - it was. When we went into to talk about the car I wanted, it no longer showed up in their system. John said it must have been sold. I asked when it was sold, he said he didn't have that information. The sales manager didn't have it either! I called Middleton and guess what, the car is still in stock! I'm offered a test drive. I told her I'd be over soon to check it out. I arrive at Middleton and ask about this particular car. I get a salesperson and he confirms it is in stock. When he goes to get the keys he finds out the car was transferred to Madison that morning and they sold it. I explain I was just at Madison and they have no record of that car. The story changes again. Now it's an inventory mistake, that vehicle was sold "a long while ago". But! They have plenty of others with the same features. They're only $4,000 MORE! This car remains listed on their website and here with another $1,000 off what it was yesterday. I guess they aren't in a hurry to correct this "mistake". What a waste of time.

came in for my usual oil change. After all the usual checks was informed that the oil in the power steering needed changing. After another 30 minutes... I was on my way. Thank you for the service.

Bergstrom has a huge interdepartmental communication problem and the service writers don't communicate with each other either. Also, the customer shouldn't... have to inquire if the parts that were ordered by the service department are available for pickup and the customer shouldn't have to inform the service department that the parts are available for pickup. The problem wasn't fixed either so I took the vehicle to a different dealership where they identified and corrected the problem in the same day. Not sure if they had to order parts because I just had to show up and thank them for fixing the problem.

the oil sensor was not reset so it still says oil is at 57% of it's life. This is the SECOND TIME that this has happened. They are too much in a hurry... and are not thorough. My sister was a GM zone manager and this is embarrassing! Why should I come back to Bergstrom?

Suggestion to replace front brakes was a good one, found during an oil change. Brake work was done professionally and within a couple of hours after work... was started. Great job by all of the Bergstrom Team. I am a pleased customer.

Recently, I purchased a used Chevy Cruze for my son to commute to college. Jason Cook helped with all the details and he was very helpful in accommodating... our needs. He was very knowledgeable about the car and very pleasant to deal with. I will definitely comeback when I want to purchase another car in the future. Well done Jason!! Don S.