Reviews
Write a reviewas always, prompt service by capable technicians.
as always, prompt service by capable technicians. Very easy to schedule an appointment. pleasant facilities to lounge in while i waited . chocolate chip cookies were a major plus too.
as always, prompt service by capable technicians.
as always, prompt service by capable technicians. Very easy to schedule an appointment. pleasant facilities to lounge in while i waited . chocolate chip cookies were a major plus too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had a great experience here and Quinn Ducey was
I had a great experience here and Quinn Ducey was INSANELY helpful. He made sure to get me all the information needed and the purchase went smoothly!!
I had a great experience here and Quinn Ducey was
I had a great experience here and Quinn Ducey was INSANELY helpful. He made sure to get me all the information needed and the purchase went smoothly!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Working with John Seymour on the purchase of our used
Working with John Seymour on the purchase of our used truck was great. He was always available to and would any question we had. He knew all about the truck. There were a few items we wanted fixed, and he helped us make our truck better to be ready for the purchase. The support crew for John on the purchase date made it an even better day buying the truck.
Working with John Seymour on the purchase of our used
Working with John Seymour on the purchase of our used truck was great. He was always available to and would any question we had. He knew all about the truck. There were a few items we wanted fixed, and he helped us make our truck better to be ready for the purchase. The support crew for John on the purchase date made it an even better day buying the truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Silverado electrical use
Outstanding service from John Stucki. Found the problem and found me a loaner while the repair was being done. Much appreciated!
Silverado electrical use
Outstanding service from John Stucki. Found the problem and found me a loaner while the repair was being done. Much appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fabulous service in Middleton WI
I purchased a new Equinox at Bergstrom in Middleton, last fall. I recently took it in for regular service. Not only was everything explained thoroughly to me, but I also was given a heads-up on a bigger possible maintenance expense that may come up in 10,000 miles. As an extra bonus, my salesman (Eric Strehl) was working when I brought the car in, and he came out to greet me on arrival, and walked me back to the waiting lounge. Perfect customer service all around!
Fabulous service in Middleton WI
I purchased a new Equinox at Bergstrom in Middleton, last fall. I recently took it in for regular service. Not only was everything explained thoroughly to me, but I also was given a heads-up on a bigger possible maintenance expense that may come up in 10,000 miles. As an extra bonus, my salesman (Eric Strehl) was working when I brought the car in, and he came out to greet me on arrival, and walked me back to the waiting lounge. Perfect customer service all around!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
We have purchased our last 2 vehicles here, and the maintnence is quick and friendly
Great service
We have purchased our last 2 vehicles here, and the maintnence is quick and friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your trust and your business!
Service
Fair, honest service . Very helpful providing a loaner vehicle.
Service
Fair, honest service . Very helpful providing a loaner vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nick, the service manager was amazing to work with. Very...
Nick, the service manager was amazing to work with. Very satisfied with a negative situation to start. Bergstrom made it right in the end for us.
Nick, the service manager was amazing to work with. Very...
Nick, the service manager was amazing to work with. Very satisfied with a negative situation to start. Bergstrom made it right in the end for us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased a preowned vehicle which needed a detail even...
I purchased a preowned vehicle which needed a detail even though it was on the lot for sale. Was told it would be redone when I bring it back in. Hour and a half after leaving engine light came on. It went back to the dealer for service and the detail. Was told they replaced the catalytic converter. Got the car back, part was never changed and the detail was never done. I have pictures. I contacted the salesman again and received no work back... very unhappy, dont trust the bergstrom group, they lie, and have lost all trust
I purchased a preowned vehicle which needed a detail even...
I purchased a preowned vehicle which needed a detail even though it was on the lot for sale. Was told it would be redone when I bring it back in. Hour and a half after leaving engine light came on. It went back to the dealer for service and the detail. Was told they replaced the catalytic converter. Got the car back, part was never changed and the detail was never done. I have pictures. I contacted the salesman again and received no work back... very unhappy, dont trust the bergstrom group, they lie, and have lost all trust
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Service Rep hung up on me
Service rep hung up on me while I was getting VIN #. Later the wouldnot answer the phone. I had to have them put me on hold after they hung up on me again several times from service. Apparently he said I raised my voice, whitch is ridiculous. He sain he was two busy for him to wait for me to get my Vin # right before he hung up on me.
Service Rep hung up on me
Service rep hung up on me while I was getting VIN #. Later the wouldnot answer the phone. I had to have them put me on hold after they hung up on me again several times from service. Apparently he said I raised my voice, whitch is ridiculous. He sain he was two busy for him to wait for me to get my Vin # right before he hung up on me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the feedback. Sorry for the frustration.