Reviews
Have only had one interaction with the service dept.
Have only had one interaction with the service dept., & was really delighted that Corey was able to solve an ongoing problem I had since I bought the car in April. Several of the sales people tried to help me originally; but, the problem required someone with real technical knowledge. It took several attempts to rectify the issue; but, it was finally resolved!! Now, I can use the car features which I couldn’t access before. The other service people were very kind & attempted to help as well. Hopefully, all my future dealings with service issues will be handled just as carefully & as pleasantly as this one was. I really appreciated all the effort that everyone put int to resolve the problem I was having. Thanks for the great help!!!!
Have only had one interaction with the service dept.
Have only had one interaction with the service dept., & was really delighted that Corey was able to solve an ongoing problem I had since I bought the car in April. Several of the sales people tried to help me originally; but, the problem required someone with real technical knowledge. It took several attempts to rectify the issue; but, it was finally resolved!! Now, I can use the car features which I couldn’t access before. The other service people were very kind & attempted to help as well. Hopefully, all my future dealings with service issues will be handled just as carefully & as pleasantly as this one was. I really appreciated all the effort that everyone put int to resolve the problem I was having. Thanks for the great help!!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gary has always been the best salesman to deal with.
Gary has always been the best salesman to deal with. Dealership is good. I love Subaru hybrid
Gary has always been the best salesman to deal with.
Gary has always been the best salesman to deal with. Dealership is good. I love Subaru hybrid
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kind helpful service.
Kind helpful service. Explains in detail what has been done and what needs to be done. Mechanic explains in detail and shows videos of problem on car.
Kind helpful service.
Kind helpful service. Explains in detail what has been done and what needs to be done. Mechanic explains in detail and shows videos of problem on car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great customer service .
Great customer service . All aspects of the sale were professional and courteous. Salesman was very helpful
Great customer service .
Great customer service . All aspects of the sale were professional and courteous. Salesman was very helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am so happy to have received such good service I
I am so happy to have received such good service I totally depend on their abilities and they monitor the car and let me know what I need to have done. I can also call them with a question and it is immediately answered
I am so happy to have received such good service I
I am so happy to have received such good service I totally depend on their abilities and they monitor the car and let me know what I need to have done. I can also call them with a question and it is immediately answered
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nancy, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing CMA's Valley Subaru!
Wasted my time.
Wasted my time. Forced me to wait for hours for a quote to ship the car to my address. Asked me to hand over all my personal information. Then last minute informed me the car was sold. I do not recommend.
Wasted my time.
Wasted my time. Forced me to wait for hours for a quote to ship the car to my address. Asked me to hand over all my personal information. Then last minute informed me the car was sold. I do not recommend.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Sam, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Laura Campbell at lcampbell@valley.cmacars.com or 540-213-9002 and we will do our best to make this better.
Valley Subaru has a wonderful service department.
Valley Subaru has a wonderful service department. I am always kept informed and treated with the utmost respect. They keep my outback running like a brand new car. As soon as my daughter gets her license, I'll be returning to Valley Subaru to make my next purchase.
Valley Subaru has a wonderful service department.
Valley Subaru has a wonderful service department. I am always kept informed and treated with the utmost respect. They keep my outback running like a brand new car. As soon as my daughter gets her license, I'll be returning to Valley Subaru to make my next purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Repairs were completed in a quality manner, but repairs
Repairs were completed in a quality manner, but repairs were made and charged that were not discussed or agreed to prior to be made.
Repairs were completed in a quality manner, but repairs
Repairs were completed in a quality manner, but repairs were made and charged that were not discussed or agreed to prior to be made.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Rich, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to Laura Campbell at lcampbell@valley.cmacars.com or 540-213-9002 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Great place, people, and service team.
Great place, people, and service team. The atmosphere is very nice with comfortable seating, a clean restroom and coffee and drinks for the clients. I have had nothing but professional service since purchasing my car in 2022.
Great place, people, and service team.
Great place, people, and service team. The atmosphere is very nice with comfortable seating, a clean restroom and coffee and drinks for the clients. I have had nothing but professional service since purchasing my car in 2022.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carol, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Pleasant Experience with Sales and Service Knowledgeable
Pleasant Experience with Sales and Service Knowledgeable Staff and willingness to go above and beyond.
Pleasant Experience with Sales and Service Knowledgeable
Pleasant Experience with Sales and Service Knowledgeable Staff and willingness to go above and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car