CMA's Valley Subaru

4.7
(904 reviews)
Visit CMA's Valley Subaru
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 9:00am–6:00pm 9:00pm–5:00pm
Sunday Closed Closed
2021 state dealer award View 11 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (540) 324-4134 (540) 324-4134
Used (540) 416-0947 (540) 416-0947
Service (540) 324-4116 (540) 324-4116

Inventory

See all 291 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2016.
Valley Subaru is proud to be a part of Carter Myers Automotive a fourth generation family-owned business serving Virginians since 1924. After 90+ years in the automotive industry our commitment to respect service integrity and value has never been stronger. Our 600+ employee-owners strive for complete customer satisfaction.
No gimmicks no games that's Valley Subaru in Staunton!

Service center

Phone number (540) 324-4116

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
9:00pm–5:00pm
Sunday
Closed

Meet our employees

View all 13 employees View less employees

Reviews

4.7
(904 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CMA's Valley Subaru from DealerRater.

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5.0

Best Dealership Ever!

Everyone is professional, super friendly, super helpful, and I will never buy a car from anyone else!

5.0

Best Dealership Ever!

Everyone is professional, super friendly, super helpful, and I will never buy a car from anyone else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Page, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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5.0

Thanks Joshua for all your help

I came inn as a noob with a multitude of questions pertaining to buying a car for my family. Joshua Smith went over and beyond to help me make buying something new a possibility. I trust him and thought it was nice to be greeted with humility and respect instead of the other dealerships that acted like sharks. He broke things down in lamens terms and was patient with me. He understood that my interest was in safety, but also something that is enjoyable to drive. He and his fellow associates were awesome and ordered my car from a separate location. The ability to choose a color was neat and although I am an awkward person I felt comfortable there. The entire team made buying something (new) not so intimidating, and now my family has a car that won't break down every other month like the cars I've bought from local sellers. Thanks for being human and professional at the same time. I appreciate the banter in-between and hope everyone there well. <3

5.0

Thanks Joshua for all your help

I came inn as a noob with a multitude of questions pertaining to buying a car for my family. Joshua Smith went over and beyond to help me make buying something new a possibility. I trust him and thought it was nice to be greeted with humility and respect instead of the other dealerships that acted like sharks. He broke things down in lamens terms and was patient with me. He understood that my interest was in safety, but also something that is enjoyable to drive. He and his fellow associates were awesome and ordered my car from a separate location. The ability to choose a color was neat and although I am an awkward person I felt comfortable there. The entire team made buying something (new) not so intimidating, and now my family has a car that won't break down every other month like the cars I've bought from local sellers. Thanks for being human and professional at the same time. I appreciate the banter in-between and hope everyone there well. <3

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Srenee, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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5.0

I just got my second Subaru (2024 Outback Limited) from

I just got my second Subaru (2024 Outback Limited) from CMA Valley Subaru and can honestly say it was the easiest purchase and transition I have ever experienced with ANY dealer. During the entire process Gary Eavey, the sales associate I was dealing with, displayed professionalism, knowledge of product, and above all patience as I explored the different scenarios surrounding the deal; i.e. lease, buy, trade. This dealership is a little over 100 miles from where I live and I have a Subaru dealer much closer, however it is because of the people at CMA Valley Subaru, especially Gary Eavey, that I will return for my next Subaru.

5.0

I just got my second Subaru (2024 Outback Limited) from

I just got my second Subaru (2024 Outback Limited) from CMA Valley Subaru and can honestly say it was the easiest purchase and transition I have ever experienced with ANY dealer. During the entire process Gary Eavey, the sales associate I was dealing with, displayed professionalism, knowledge of product, and above all patience as I explored the different scenarios surrounding the deal; i.e. lease, buy, trade. This dealership is a little over 100 miles from where I live and I have a Subaru dealer much closer, however it is because of the people at CMA Valley Subaru, especially Gary Eavey, that I will return for my next Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

I bought a new WRX at this dealership in 2021 and have

I bought a new WRX at this dealership in 2021 and have had absolutely dreadful experiences ever since. I feel compelled to share my story to save potential customers from making the same mistake I did. First and foremost, they advertise services like tire rotation, but they don't actually perform them. I brought my car in for a routine service and specifically requested a tire rotation. To my dismay, when I inspected my vehicle after leaving the dealership, it was evident that the tires had not been rotated. This has happened on two separate occasions. This level of negligence is inexcusable. To make matters worse, when I went in to get a tire patched I noticed that my rim was scratched after the service. It's evident that the dealership's employees lack the necessary care and attention to detail when handling customers' vehicles. They clearly have no respect for your property. Moreover, the customer service was abysmal. When I approached the staff to address these issues, they were dismissive, unapologetic and even accused me of saying their employees couldn’t do anything right because they were “gay.” When I asked for the phone recordings where I was accused of saying such things, they couldn’t provide them. I was later contacted by the GM who informed me that the recordings were reviewed and I had been mixed up with another customer. When I notified them of my scratched rim they assured me it would be resolved. After a lengthy process, I finally got my car back and soon realized that their resolve to this issue was to buff off the gloss finish of the rim entirely. Based off of my experience I would strongly advise anyone looking for a reputable dealership to steer clear of this place. They have not delivered on their promises, and their lack of professionalism and care for customers' vehicles is simply unacceptable. There are plenty of other reputable dealerships in the area that value their customers and take pride in their work, so do yourself a favor and avoid this one at all costs. Your car and your peace of mind deserve better.

1.0

I bought a new WRX at this dealership in 2021 and have

I bought a new WRX at this dealership in 2021 and have had absolutely dreadful experiences ever since. I feel compelled to share my story to save potential customers from making the same mistake I did. First and foremost, they advertise services like tire rotation, but they don't actually perform them. I brought my car in for a routine service and specifically requested a tire rotation. To my dismay, when I inspected my vehicle after leaving the dealership, it was evident that the tires had not been rotated. This has happened on two separate occasions. This level of negligence is inexcusable. To make matters worse, when I went in to get a tire patched I noticed that my rim was scratched after the service. It's evident that the dealership's employees lack the necessary care and attention to detail when handling customers' vehicles. They clearly have no respect for your property. Moreover, the customer service was abysmal. When I approached the staff to address these issues, they were dismissive, unapologetic and even accused me of saying their employees couldn’t do anything right because they were “gay.” When I asked for the phone recordings where I was accused of saying such things, they couldn’t provide them. I was later contacted by the GM who informed me that the recordings were reviewed and I had been mixed up with another customer. When I notified them of my scratched rim they assured me it would be resolved. After a lengthy process, I finally got my car back and soon realized that their resolve to this issue was to buff off the gloss finish of the rim entirely. Based off of my experience I would strongly advise anyone looking for a reputable dealership to steer clear of this place. They have not delivered on their promises, and their lack of professionalism and care for customers' vehicles is simply unacceptable. There are plenty of other reputable dealerships in the area that value their customers and take pride in their work, so do yourself a favor and avoid this one at all costs. Your car and your peace of mind deserve better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

VA review

Excellent service! Barbara Sheffer always treats us well when we need anything done!

5.0

VA review

Excellent service! Barbara Sheffer always treats us well when we need anything done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at CMA's Valley Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

Very responsive in letting us know that a particular

Very responsive in letting us know that a particular model was arriving. Very thorough in description of the vehicle and the process. A good experience.

5.0

Very responsive in letting us know that a particular

Very responsive in letting us know that a particular model was arriving. Very thorough in description of the vehicle and the process. A good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

CMA Subaru made the purchasing process very easy and

CMA Subaru made the purchasing process very easy and stress free. Everyone I encountered at the dealership was energetic and friendly.

5.0

CMA Subaru made the purchasing process very easy and

CMA Subaru made the purchasing process very easy and stress free. Everyone I encountered at the dealership was energetic and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Subaru Service

Very professional, knew what needed to be done and did it in a timely matter.

5.0

Subaru Service

Very professional, knew what needed to be done and did it in a timely matter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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4.0

The sales process was just ok.

The sales process was just ok. The salespeople were very informed about the vehicles. Their communication, although always respectful, was not very good. Missed emails, not responded to questions. They didn't "reply all" when requested. They avoided certain requests or missed them altogether. I wouldn't write a review except that, before actually driving away, their "business manager" could not stop pitching me products I told him over and over again that I didn't want. I had to get his sales manager to get him to stop and let us drive away. In no way does the title business manager fit. All he was doing was selling insurance. Not his fault really, but a problem with the dealership policies. Maybe all car dealerships do this.

4.0

The sales process was just ok.

The sales process was just ok. The salespeople were very informed about the vehicles. Their communication, although always respectful, was not very good. Missed emails, not responded to questions. They didn't "reply all" when requested. They avoided certain requests or missed them altogether. I wouldn't write a review except that, before actually driving away, their "business manager" could not stop pitching me products I told him over and over again that I didn't want. I had to get his sales manager to get him to stop and let us drive away. In no way does the title business manager fit. All he was doing was selling insurance. Not his fault really, but a problem with the dealership policies. Maybe all car dealerships do this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

CMA Valley Subaru is a superb dealership—both sales and

CMA Valley Subaru is a superb dealership—both sales and service! Scheduling a service appointment is quick and easy! Frank Smith was most helpful as I was replacing a Subaru with accident damage..He readily explained the new vehicle updates. When I picked up the car, he made sure it was registered in the MySubaru app. Then, he scheduled an appointment with the IT representative to review questions related to the 2023 Outback’s technology. CMA Valley Subaru is genuinely concerned about the customer; its expert sales and service are a win-win for both the dealership and the customers!! Thank you taking such great care of me, Jane

5.0

CMA Valley Subaru is a superb dealership—both sales and

CMA Valley Subaru is a superb dealership—both sales and service! Scheduling a service appointment is quick and easy! Frank Smith was most helpful as I was replacing a Subaru with accident damage..He readily explained the new vehicle updates. When I picked up the car, he made sure it was registered in the MySubaru app. Then, he scheduled an appointment with the IT representative to review questions related to the 2023 Outback’s technology. CMA Valley Subaru is genuinely concerned about the customer; its expert sales and service are a win-win for both the dealership and the customers!! Thank you taking such great care of me, Jane

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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