Reviews

5.0 out of 5 5.0
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 19, 2019

    Met with Matt over the course of a couple days to find a new car. He was super patient with us and there was zero pressure for any type of sale. Once we... zeroed in on one still no pressure. All the vehicles were very well maintained and clean. Super great selection. The whole purchase process was easy and stress free. Glad we found this place!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 2, 2017

    Bought a car from here- it was perfect. I highly suggest this place for quality service and employees that work with you how you want it. There was not... a single problem in the buying process, and it's the best dealership my family and I have ever gone to. No scams, no secrets. Sam was our helper throughout the entire process, and he was perfect.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so happy to hear that you are happy with your car! Thank you for coming to us when there are many places to choose from. We pride ourselves fo...r offering honest and professional services. We look forward to continuing to do business with you.

  • March 2, 2017

    Overall a very pleasant experience. I picked up the vehicle late on a Friday and noticed that the power locks weren't working, Sam said to bring it back... on Monday and he would take care of it. I brought it in and he gave me another car to use while mine was at the dealership being fixed. It took a little longer than he expected, and he let me keep the loaner until mine was finished. He kept me updated while my car was being repaired, and when I picked up my car, he had even filled the tank with gas. Excellent customer service, and great communication even after the sale.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much Len for taking the time to leave us a review we are very sorry that we had a small issue at time of purchase but we are glad that ...we were able to handle the situation to your satisfaction, we try to treat all our customers that way and we appreciate the positive comments you made about our dealership and how we treat our customers. Please let us know if we can ever be of service to you again. We look forward to working with you next time you are in the market for a car. Thank you, Sam

  • 5.0 out of 5
    January 1, 2017

    Amazing new service show room, top notch customer service. Coffee/cookies, and other beverages all complimentary, very comfortable environment.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Daniel, thank you for your kind words and support.

  • 5.0 out of 5
    November 14, 2016

    Salesman was very helpful, not pushy, and available when needed.sales process went smoothly without any issues. After purchase, it was discovered that... both front door speakers were inoperable, I called the salesman back, and he took care of the diagnosis as well as the the replacement of 2 new speakers free of charge. He also made a point to follow up after to see if we were satisfied. I would recommend this dealership to anyone looking for a clean used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Terry, thank you for your kind words and support. We are just as happy to be able to care for you and the vehicle you purchased. Thank you for choosi...ng us!

  • 5.0 out of 5
    November 7, 2016

    I found a car I was interested in. I called Lakeside Auto and set up a time to see the car. Sam was very pleasant and courteous on the phone and in person.... The car was in great shape. I decided to buy it. The price was fair and I got a reasonable amount for my trade in. All in all, I got a great car at a fair price, with great customer service. I would buy from Lakeside Auto again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Bob, thank you for giving us a try! We are honored to hear that you were happy with our services. Thank you for choosing us!

  • 1.0 out of 5
    September 12, 2016

    I emailed twice about a Ford Explorer they had for sale , to see if it was still available . Nobody could email me back to let me... know . I will make my purchase at another dealer who did get back to me .

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are very sorry to hear that you did not receive a response, we did have a few issues with our email server. We did receive all of the emails yester...day from the previous week that our server was acting up. However, I still did not see any emails from you. Regardless, we are sorry for your inconvienence and if there is anything else we can do for you in the future please let us know.

  • 5.0 out of 5
    September 8, 2016

    I was in need of a 2nd vehicle. My husband found me a super nice Ford Explorer that I was very interested in at Lakeside Auto. We drove down to Macomb... Twp. from Essexville, to check it out. (About an hour & half). The vehicle was very clean and very well taken care of. In fact, all the vehicles in the lot had new tires, brakes checked or replaced. Top-notch care. I was very impressed. Sam was even nice enough to meet on us Labor Day, because that was the only day I had to go check it out. Sam went above and beyond. We purchased the 06 Ford Explorer, drove it home today (9-8-16). Found out we had an issue, we called Sam and he resolved the issue quickly the same day, even though it was an 'as-is' vehicle. Superb customer service, so well worth the drive. I would most certainly purchase another vehicle from Sam at Lakeside Auto Care again & would advise others to do the same. Thank you for a job well done!! Kudos!! :)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Amy Jo, thank you for letting us know we are worth the drive! Seeing that your experience with us has been enjoyable reminds us that our hard work an...d personal service makes a difference. Thank you for taking the time to let us know what you think about our business. We do all we can to make your visits as easy and convenient as possible.

  • 5.0 out of 5
    September 6, 2016

    I wanted another car and was researching impalas. And this sweet 07 SS came up for Lakeside Auto. I put it in my favorites and a week later I called and... went to go see it. Loved the condition and the way it drove so much I drove off the lot with it that day. I put money down and they set me up with a credit union to finance the rest at 12% interest on the loan. Now I had been burned before with getting cars but Lakeside Auto Care really took care of me. Even checked on me after I bought the car just to make sure I was still satisfied with the car. King of Customer Service and Cars. My next car is coming from them hopefully they have something exotic for me to buy next time. Really appreciate Lakeside Auto Care thanks for Everything.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    What can we say but, we are honored! Thank you for coming to us when there are many places to choose from. We pride ourselves for offering honest an...d professional services. We look forward to doing business with you.

  • 5.0 out of 5
    August 12, 2016

    Was nervous about jumping into such a large purchase. This place was amazing and i deff. Feel that I got my moneys worth and was able to get a reliable... vehicle!! Sam was amazing to deal with and work with me!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Shawnett, thank you for giving us the opportunity to earn such a compliment. We have worked hard to build a team that has been working together to g...ive quality, honest service. Thank you again!

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