I purchased a truck from Matt mid 2019 Meeting Sam the mechanic and him agreeing to confer with my mechanic about the repairs on the truck and even having pictures of the parts and repairs done made me feel comfortable enough to close the deal. So far so good-even though I have not given it ‘heavy duty’ work yet- I’m expecting to get many years of Worry free- super duty- performance.
6 Star experience on a scale of 5
Pleasant experience from start to finish. The 2010 Ram I purchased is in near new showroom condition and it's not by accident. Sam has a passion for the cars he sells and it shows. The truck came with new tires, 4 wheel brake job, new upgraded running boards, new tonneau cover and a professional detail. 10 /10 experience. I searched for this truck for almost a year and Sam delivered a beauty. Thanks again!
Met with Matt over the course of a couple days to find a new car. He was super patient with us and there was zero pressure for any type of sale. Once we zeroed in on one still no pressure. All the vehicles were very well maintained and clean. Super great selection. The whole purchase process was easy and stress free. Glad we found this place!!
Overall a very pleasant experience. I picked up the vehicle late on a Friday and noticed that the power locks weren't working, Sam said to bring it back on Monday and he would take care of it. I brought it in and he gave me another car to use while mine was at the dealership being fixed. It took a little longer than he expected, and he let me keep the loaner until mine was finished. He kept me updated while my car was being repaired, and when I picked up my car, he had even filled the tank with gas. Excellent customer service, and great communication even after the sale.
Thank you very much Len for taking the time to leave us a review we are very sorry that we had a small issue at time of purchase but we are glad that we were able to handle the situation to your satisfaction, we try to treat all our customers that way and we appreciate the positive comments you made about our dealership and how we treat our customers. Please let us know if we can ever be of service to you again. We look forward to working with you next time you are in the market for a car. Thank you, Sam
Bought a car from here- it was perfect. I highly suggest this place for quality service and employees that work with you how you want it. There was not a single problem in the buying process, and it's the best dealership my family and I have ever gone to. No scams, no secrets. Sam was our helper throughout the entire process, and he was perfect.
We are so happy to hear that you are happy with your car! Thank you for coming to us when there are many places to choose from. We pride ourselves for offering honest and professional services. We look forward to continuing to do business with you.
Amazing new service show room, top notch customer service. Coffee/cookies, and other beverages all complimentary, very comfortable environment.
Daniel, thank you for your kind words and support.
Purchase of a used car
Salesman was very helpful, not pushy, and available when needed.sales process went smoothly without any issues. After purchase, it was discovered that both front door speakers were inoperable, I called the salesman back, and he took care of the diagnosis as well as the the replacement of 2 new speakers free of charge. He also made a point to follow up after to see if we were satisfied. I would recommend this dealership to anyone looking for a clean used car.
Terry, thank you for your kind words and support. We are just as happy to be able to care for you and the vehicle you purchased. Thank you for choosing us!
Great Buying Experience
I found a car I was interested in. I called Lakeside Auto and set up a time to see the car. Sam was very pleasant and courteous on the phone and in person. The car was in great shape. I decided to buy it. The price was fair and I got a reasonable amount for my trade in. All in all, I got a great car at a fair price, with great customer service. I would buy from Lakeside Auto again.
Bob, thank you for giving us a try! We are honored to hear that you were happy with our services. Thank you for choosing us!
I emailed twice about a Ford Explorer they had for sale , to see if it was still available . Nobody could email me back to let me know . I will make my purchase at another dealer who did get back to me .
We are very sorry to hear that you did not receive a response, we did have a few issues with our email server. We did receive all of the emails yesterday from the previous week that our server was acting up. However, I still did not see any emails from you. Regardless, we are sorry for your inconvienence and if there is anything else we can do for you in the future please let us know.
Impressive Customer Service
I was in need of a 2nd vehicle. My husband found me a super nice Ford Explorer that I was very interested in at Lakeside Auto. We drove down to Macomb Twp. from Essexville, to check it out. (About an hour & half). The vehicle was very clean and very well taken care of. In fact, all the vehicles in the lot had new tires, brakes checked or replaced. Top-notch care. I was very impressed. Sam was even nice enough to meet on us Labor Day, because that was the only day I had to go check it out. Sam went above and beyond. We purchased the 06 Ford Explorer, drove it home today (9-8-16). Found out we had an issue, we called Sam and he resolved the issue quickly the same day, even though it was an 'as-is' vehicle. Superb customer service, so well worth the drive. I would most certainly purchase another vehicle from Sam at Lakeside Auto Care again & would advise others to do the same. Thank you for a job well done!! Kudos!! :)
Amy Jo, thank you for letting us know we are worth the drive! Seeing that your experience with us has been enjoyable reminds us that our hard work and personal service makes a difference. Thank you for taking the time to let us know what you think about our business. We do all we can to make your visits as easy and convenient as possible.