[{"id":239836,"personPtyId":38144210,"firstName":"Kyle","lastName":"Roberts","titleText":"Sales & Leasing Consultant","emailTxt":"kroberts@infinitibhm.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/ea35a7ab2f19.jpg","drDealerId":3826,"dealerEmpStartDtUtc":"1320105600","industryStartDtUtc":"504921600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464483,"firstName":"Brooke","lastName":"Carter","titleText":"Finance Manager","emailTxt":"bcarter@infinitibhm.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/d7f856929959.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":505700,"firstName":"Mark","lastName":"Mitchell","titleText":"Sales Manager","emailTxt":"mmitchell@infinitibhm.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/5af55db19ac8.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":348759,"personPtyId":38145308,"firstName":"Karen","lastName":"Lloyd","titleText":"Sales Consultant","emailTxt":"klloyd@infinitibhm.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/45cefa8cacdf.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":547339,"personPtyId":50389018,"firstName":"Josette","lastName":"Rice","titleText":"Sales & Leasing Consultant","emailTxt":"jrice@infinitibhm.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":3826,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":239841,"firstName":"Juliet","lastName":"Watkins","titleText":"Service Advisor","emailTxt":"jwatkins@infinitibhm.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/24dc1343db67.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":239827,"firstName":"Tom","lastName":"Fleming","titleText":"Sales Consultant","emailTxt":"tfleming@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/fac54ce404ea.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":283282,"firstName":"Jeff","lastName":"Roquet","titleText":"Sales Consultant","emailTxt":"jroquet@infinibhm.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/d6dc0d5d6bcb.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464485,"personPtyId":38139898,"firstName":"Claus","lastName":"Tritt","titleText":"General Sales Manager","emailTxt":"ctritt@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/644c65833ec7.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":239059,"personPtyId":38127683,"firstName":"Adam","lastName":"Denault","titleText":"eCommerce Director","emailTxt":"adenault@mbbhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/e1686bfdb976.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":482205,"firstName":"Barry","lastName":"Brannon","titleText":"Sales & Leasing Consultant","emailTxt":"bbrannon@infinitibhm.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/626918931003.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464486,"firstName":"Charlie","lastName":"Webb","titleText":"Service Manager","emailTxt":"cwebb@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/856d11d6bb36.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":547341,"firstName":"Don","lastName":"Traylor","titleText":"Sales & Leasing Consultant","emailTxt":"dtraylor@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505699,"personPtyId":40277303,"firstName":"Donna","lastName":"Kinjo","titleText":"Sales & Leasing Consultant","emailTxt":"dwhite@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/2a636f939b98.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":385491,"personPtyId":38145812,"firstName":"Josh","lastName":"Glenn","titleText":"Service Advisor","emailTxt":"jglenn@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/c46fbb3c8fed.jpg","drDealerId":3826,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":385493,"personPtyId":38144336,"firstName":"Raylinn","lastName":"Echols","titleText":"Service Advisor","emailTxt":"rechols@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/7c4a17c484b4.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":482204,"firstName":"Sheronda","lastName":"Smith","titleText":"Sales & Leasing Consultant","emailTxt":"ssmith@infinitibhm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":3826,"certifiedEmployee":false,"deptDscrp":"Sales"}]

INFINITI of Birmingham

Rectangle 48
Sales
Service Closed

INFINITI of Birmingham Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2014

INFINITI of Birmingham (formerly Crown INFINITI) has been Alabama's leader in INFINITI for over 20 years. We are home to

...

all your INFINITI needs from Sales, Service and Parts. At INFINITI of Birmingham, we believe in service as great as the cars themselves. People who work here tend to stay here, which says something about our dealership. And it is because of this that many of our customers stay with us too. We sell great cars. And great cars can take you a long way but it's great customers that get you there. Welcome to the INFINITI of Birmingham family.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
197 lifetime reviews. Includes reviews of INFINITI of Birmingham from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2018

    The sales professional and sales manager were thoroughly involved and made sure that I got the best deal! Everyone involved was very friendly and easy... to work with! I will recommend INFINITI of Birmingham in the future!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Roberts

    Sales & Leasing Consultant

    (5.0) 33 reviews

    Josette Rice

    Sales & Leasing Consultant

    NOT RATED

    Juliet Watkins

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    October 9, 2018

    My salesperson, Barry Brannon, assisted me with the purchase. He was thoroughly professional, very knowledgeable, & courteous from start to finish.... Thank you so much!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brooke Carter

    Finance Manager

    (5.0) 28 reviews

    Mark Mitchell

    Sales Manager

    (5.0) 13 reviews

    Barry Brannon

    Sales & Leasing Consultant

    NOT RATED

  • July 17, 2016

    I was skeptical at first about buying a car online. But Salesman Zeke helped make me feel more at ease with great communication complete with a personal... video that made me feel more compelled to pull the trigger & fly into Alabama to complete purchase. Awaiting some finishing touches but all in all it went surprisingly well! Recommended dealership & salesman!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2018

    Buying from Karen & Infiniti of Birmingham was the best car buying experience me and my wife has had. The caring nature that Karen displayed and the... patients she had with us on the decision of the vehicle we wanted. I will defiantly recommend and also purchase from them in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brooke Carter

    Finance Manager

    (5.0) 28 reviews

    Karen Lloyd

    Sales Consultant

    (4.9) 11 reviews

  • 5.0 out of 5
    October 4, 2018

    I sent an email for a quote on a trade in and Barry Brannon Immediately responded. I made an appointment that day and he was awesome. He was not pushy... but informative and helpful. I took my family back several days later and he treated us all like family. He guided me trough the different models the QX50 and what I hoped for in a new car. I settled on the perfect car. They had it transported in from out of state because they wanted to me get the exact car I wanted. This was the best car buying experience I have ever had. Brooke was extremely helpful with all the paperwork. I would highly recommend Infiniti of Birmingham and Barry Brannon

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brooke Carter

    Finance Manager

    (5.0) 28 reviews

    Mark Mitchell

    Sales Manager

    (5.0) 13 reviews

    Barry Brannon

    Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    September 30, 2018

    Jo was wonderful to work with. They made the entire process easy and painless! We had to leave and come back due to my child???s soccer tournament. ... When we came back, everything was ready. Would highly recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brooke Carter

    Finance Manager

    (5.0) 28 reviews

    Josette Rice

    Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    September 30, 2018

    Jo was very professional and worked extremely hard to get us in the vehicle of choice. She was very friendly and always available to answer our questions.... Not to mention she stayed late to make sure we were accomadated. Thank you Jo!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Josette Rice

    Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    September 13, 2018

    We were greatly pleased with the way we were treated by Jeff Roquet. He did everything he said he would and went the extra mile. When they had to order... one part before they could sell the vehicle as a certified previously owned vehicle, Jeff delivered our car the next week to our home 171 miles away.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeff Roquet

    Sales Consultant

    (4.8) 11 reviews

  • 5.0 out of 5
    September 13, 2018

    Kyle made this a enjoyable experience and everyone at the dealership was very helpful. Recommend this dealership and Kyle to anyone who is interested... in buying a car

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Roberts

    Sales & Leasing Consultant

    (5.0) 33 reviews

    Brooke Carter

    Finance Manager

    (5.0) 28 reviews

  • 5.0 out of 5
    September 6, 2018

    After experiencing the high pressure and lack of interest in our real needs from three major luxury car dealers in Birmingham, Kyle Roberts at Infiniti... of Birmingham actually made the purchase process enjoyable. He took the time to listen, understand our needs, and help us find the right car...at the right price. We purchased a QX60 and it is AWESOME! Every step of the way there was never any pressure to make a decision, just genuine respect, and professionalism. Kyle and the team at Infiniti of Birmingham went above and beyond the other dealers to make our experience a real pleasure...and the QX60 gets 5 out of 5 stars!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Roberts

    Sales & Leasing Consultant

    (5.0) 33 reviews

View More Reviews