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INFINITI of Birmingham

(1,189 reviews)
Visit INFINITI of Birmingham
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 state dealer award View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (888) 220-1316 (888) 220-1316
Used (888) 220-1228 (888) 220-1228
Service (205) 847-2702 (205) 847-2702

Inventory

See all 124 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2014.
INFINITI of Birmingham (formerly Crown INFINITI) has been Alabama's leader in INFINITI for over 20 years. We are home to all your INFINITI needs from Sales Service and Parts. At INFINITI of Birmingham we believe in service as great as the cars themselves. People who work here tend to stay here which says something about our dealership. And it is because of this that many of our customers stay with us too. We sell great cars. And great cars can take you a long way but it's great customers that get you there. Welcome to the INFINITI of Birmingham family.
Welcome to the INFINITI of Birmingham family

Service center

Phone number (205) 847-2702

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 15 employees View less employees

Reviews

(1,189 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Birmingham from DealerRater.

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Mr. Reginald was very helpful very prepared and this was

Mr. Reginald was very helpful very prepared and this was the best car buying experience I’ve had

Mr. Reginald was very helpful very prepared and this was

Mr. Reginald was very helpful very prepared and this was the best car buying experience I’ve had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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My fiancé, Stephen, and I were on the hunt for our first

My fiancé, Stephen, and I were on the hunt for our first vehicle together, and after two months of sifting through unrealistic offers, we decided to reach out to Reginald Palmer at Infiniti of Birmingham—who also happens to be my cousin. From the moment we explained our needs and budget, Reginald went above and beyond to exceed our expectations! His professionalism, attention to detail, and ability to truly listen were outstanding. We’re beyond thrilled with our purchase and can confidently say we’ve found our forever dealer. If you’re in the market for your next luxury vehicle, stop by Infiniti of Birmingham and ask for Regi—you won’t regret it!

My fiancé, Stephen, and I were on the hunt for our first

My fiancé, Stephen, and I were on the hunt for our first vehicle together, and after two months of sifting through unrealistic offers, we decided to reach out to Reginald Palmer at Infiniti of Birmingham—who also happens to be my cousin. From the moment we explained our needs and budget, Reginald went above and beyond to exceed our expectations! His professionalism, attention to detail, and ability to truly listen were outstanding. We’re beyond thrilled with our purchase and can confidently say we’ve found our forever dealer. If you’re in the market for your next luxury vehicle, stop by Infiniti of Birmingham and ask for Regi—you won’t regret it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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He has excellent service!

He has excellent service!! I talk with him from the time I arrive til we left. He help set up app and good customer service

He has excellent service!

He has excellent service!! I talk with him from the time I arrive til we left. He help set up app and good customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Tiffany was great to work with.

Tiffany was great to work with. Very easygoing and knowledgeable. She listened to our needs and answered all of our questions. Overall a very good experience. We would highly recommend Tiffany to anyone looking for an Infinity.

Tiffany was great to work with.

Tiffany was great to work with. Very easygoing and knowledgeable. She listened to our needs and answered all of our questions. Overall a very good experience. We would highly recommend Tiffany to anyone looking for an Infinity.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thomasmillard, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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We had an exceptional experience with Infiniti of

We had an exceptional experience with Infiniti of Birmingham. From our first contact to the last person we talked to, they were all courteous and professional. Thanks to Tristin, Jason, Malek, Mark and Luke! Y’all were the BEST! And, we LOVE our QX80!!

We had an exceptional experience with Infiniti of

We had an exceptional experience with Infiniti of Birmingham. From our first contact to the last person we talked to, they were all courteous and professional. Thanks to Tristin, Jason, Malek, Mark and Luke! Y’all were the BEST! And, we LOVE our QX80!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi K.moore, thank you for taking the time to leave a review for us at INFINITI Of Birmingham. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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Enjoyed working with Tiffany to purchase my new QX50.

Enjoyed working with Tiffany to purchase my new QX50. She was very knowledgeable and easy to work with. Listened to my needs and did not pressure me. Would definitely recommend her to anyone looking for a vehicle. Great dealership to purchase from. Thanks Tiffany!

Enjoyed working with Tiffany to purchase my new QX50.

Enjoyed working with Tiffany to purchase my new QX50. She was very knowledgeable and easy to work with. Listened to my needs and did not pressure me. Would definitely recommend her to anyone looking for a vehicle. Great dealership to purchase from. Thanks Tiffany!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jacksont, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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Awesome very pleased with the people who assisted me.

Awesome very pleased with the people who assisted me. In and out with my Infinity Q80. Thanks Tiffinie Williams I recommend you.

Awesome very pleased with the people who assisted me.

Awesome very pleased with the people who assisted me. In and out with my Infinity Q80. Thanks Tiffinie Williams I recommend you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Chisco, thank you so much for your positive comments about INFINITI Of Birmingham! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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Great customer service!

Great customer service! It was so easy and no hassle! We were able to come to a great deal and would buy again from them!

Great customer service!

Great customer service! It was so easy and no hassle! We were able to come to a great deal and would buy again from them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Elise, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI Of Birmingham! We're looking forward to your next visit with us!

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Tiffany was excellent in helping me get into a reliable

Tiffany was excellent in helping me get into a reliable vehicle quickly when the loss of our other vehicle was unexpected and untimely. She listened to my needs and wasn’t pushy. She has a professional and calming personality - just what I needed. Thank you Tiffany!

Tiffany was excellent in helping me get into a reliable

Tiffany was excellent in helping me get into a reliable vehicle quickly when the loss of our other vehicle was unexpected and untimely. She listened to my needs and wasn’t pushy. She has a professional and calming personality - just what I needed. Thank you Tiffany!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tracey, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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We received outstanding service and the process of

We received outstanding service and the process of purchasing was simple. I highly recommend Infiniti of Birmingham.

We received outstanding service and the process of

We received outstanding service and the process of purchasing was simple. I highly recommend Infiniti of Birmingham.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hd James, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.

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