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As in most cases when purchasing a used vehicle, "Buyer Beware". I worked with an enterprising young salesman by the name of "Will", young guy, fairly... intelligent, who has the "used car salesman" jargon down to a science. When I purchased my pre-owned Mercedes SL550, initially Will agreed to a sales price, only to call me later and say he could not honor the sale price because someone offered him more money. Will is lacking an Integrity, but I digress. When Will's higher price offer fell through, he called me back to indicate he was willing to honor our initial agreement, which I accepted. As I said to Will, "I don't BS. I'm coming from out of state so no more surprises!" I purchased the vehicle on my first visit as Will assured the vehicle was in impeccable shape. After taking delivery, it was revealed the vehicle had a significant oil leak. I contacted Will over 3 weeks to discuss this matter, with no response. After three weeks, Will and I connected, where he indicated he did not respond because due to COVID. I'm still not sure why there were no other customer service reps within Ideal Cars USA to assist me over a three-week period, but remember, this is a customer service critique. When I purchased a vehicle I was told I would be emailed the language specific to the warranty, and what was covered by the dealer. I informed Will that due to the significance of the oil leak, I had to have the vehicle repaired at my local Mercedes dealership to the tune of $1,500. Will's response: "There's nothing I could do, as I was out with COVID." Now, while I recognize Will is not the business owner, Will is indicative of the practices and people Ideal Cars USA hires to represent their business interests. So, in closing, I did get the vehicle at a fair price, however service after the sale is incredibly poor. Will, as a sales representative for Ideal Cars USA, is what you would expect from a used car salesman who was focused on Front End cast, versus repeat business opportunities that could be generated through high customer satisfaction. Recommendation: Move to get Ideal Cars USA to agree to your independent thorough mechanical inspection of any vehicle prior to committing to a purchase. That is the only method I could suggest that would be effective in holding Ideal Cars USA accountable for service after the sale. And as for Will, forget the school boy smile and charm. He's on the front end of becoming the epitome of the stereotypically incredibly dishonest used car sales representative.
I wish I could say something nice about this place, instead, I have a very colorful adjectives that I'm not allowed to say. In short, I bought two... vehicles, and both are in the shop getting repaired. I'm talking about thousands of dollars in repairs. You guessed right, they are not responsible for their vehicles. DO NOT BUY FROM THIS PLACE.
Excellent dealership for used car if your looking one. They have tons of cars to choose from and excellent customer service. They will work with you through... everything. They also do financing if you need it.
We bought a Van 2017 from Ideal Auto USA couple of months ago. The vehicle had an accident which we were aware of. After fishing all the damage, it turned... out the van had more malfunctions. The gear box was not working properly and when the mechanic looked closely, he found out it was not originally from this vehicle. There were more parts changed into the old one as well. moreover, the mileage on the documents does not correspond with the actual numbers in the car. We cannot even register this vehicle. We contacted the owner of the company to solve this situation, but after one email in which he promised to take care of this matter, the contact is lost. I would discourage anyone to make any business with this company as their practices are simply illegal.
Out of state buyer for a mercedes. Easy process in and out. Waited a bit for the title but ideally made it on time and was an easy transaction.
No tienen que ir a ningún otro lugar, vengan y estarán satisfechos, muy buena experiencia sin frustración, puedes probar el auto que quieras hasta quedar... complacido y seguro que quiere escoger.
Worst dealer ever Bought a Chrysler van from them and after one mile the check engine light is turned on , it was transmission issue and when I am back... to them at the same day I purchase the van they reset the light and they said we fix it and now the transmission is not working after 3 months. I try to call them or find any solution they said nothing for free the van is as is .. don’t even call or buy anything from this guys They bought the cars from the oction with all the damage and they have a shop to rebuild the cars
I went to Ideal Cars to look at a car for my son. I greeted by Jules, and he was honest and upfront. Showed us a couple of cars and went over all the details... of the car and buying process. I will definitely recommend this Dealership.
Had a GREAT experience purchasing my new Hyundai!!! Great Car at a Great Price!!! Very smooth transaction from the begging to the end. Highly Recommended.
Love the BMW I recently purchased from Ideal. The process was smooth and easy. Ideal had the car I was looking for and the interior was clean upon purchase.... I am so happy with my car and would highly recommend this dealership.