Stateline Subaru

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
482 lifetime reviews. Includes reviews from DealerRater.com

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  • 1.0 out of 5
    April 18, 2021

    They tried to charge us $2600 extra because we were not financing. They said it was in the fine print, it was not. They eventually took it off. Then added... another extra charge. Then at the final stage I asked to confirm warranty and was told that it wasn’t certified only certified ready? They are complete cons. They are why car salesman have a bad reputation.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 13, 2021

    I went for an oil change and I bought a NEW car. Jay Deleon walked the lot with me and discussed the various options the new Subaru Outback was equipped... with. Jay was funny, low key, and answered all my questions. He let me have time to digest the idea of trading up. When I picked up the car, he spent a long time with me going over all the new updates. I would definitely recommend Jay to anyone.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 14, 2020

    We bought a 2020 Forester from Stateline. Chris is an amazing Salesperson. He cares about his customers. He takes the time to work with you to match... you up with the vehicle that is the right fit. We are very happy with Stateline and our purchase. Thank you Chris!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate the 5-stars and positive review, Dannis! Congratulations on your 2020 Forester!

  • 5.0 out of 5
    June 8, 2020

    Alex was knowledgeable, helpful and overall a pleasure to deal with! He really went beyond my expectations . Great Salesperson and understands his product.... Thank you Alex

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive feedback about Alex and 5 star- rating, Janet!

  • 1.0 out of 5
    September 30, 2019

    They were deceptive in their pricing, including discounts that would be unlikely to apply to any customer. They were also negligent in their paperwork.... Despite ample time to register our new car, they missed the deadline, costing us days of annoyance and frustration. Avoid.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Evan, we appreciate you taking the time to clear up a few issues at the registry with us, once those were completed we were able to successfully re...gister your vehicle. If you would still like to talk more about the events that occurred during your visit with us, please reach out to our General Sales Manager, Joe Dibiasio, at 508-676-3071. Thank you.

  • 1.0 out of 5
    September 23, 2019

    I originally got a quote through email from Ali and Tracy after finding the car I wanted on CarGurus. The quote was significantly lower than other quotes... I had gotten making me interested in buying from them. For over a week, I was emailing back and forth with them and wanted a clear cut quote as I didn’t want to have to drive 1 ½ hours down there so I asked many questions (what’s not included in the quote, do I have to trade in a car, is there any stipulations) and I was told I didn’t have to trade in a car, all the things not included in the quote were standard things (doc fees: 484, tax, registration). I spoke to another dealer and gave them the quote and they found that with the price they were quoting me, they’d lose ~$1,200. Again, I called and flat out mentioned what the other dealer said and asked how can they be making money in which they basically said it’s just high volume and having to finance through them. I went down there and given a quote which was around $2,000 more than the online quote they gave me. The quote I was given and the online quote includes a recent graduate discount and a military discount which was never mentioned and online it only mentioned that you had to finance through them. The quote included financing for 72 months. If you don’t finance through them it’s an additional $1,500. When I mentioned that this was never mentioned to me and that I was lied to, Inna stated that the whole point of Tracy and Ali was to get me in which she used to excuse the lying. I was already given a lower quote with a dealership who isn’t deceptive with pricing, gave me the exact car I wanted and didn’t require I finance through them. Stateline was able to match the pricing but I had to finance 72 months, get a different color than I wanted that was off of the lot. I went in with the intention of buying a car that day and left due to their lies and immediately bought with a dealership I knew I could trust. Be very careful when purchasing a car here.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Gina, we are concerned to hear all this and would like the opportunity to talk more about this entire situation with you over the phone. At a time ...that works best for you, please reach out to our General Sales Manager, Joe Dibiasio, at 508-676-3071. Thank you.

  • 1.0 out of 5
    September 3, 2019

    Beware of this Dealer. Deceptive internet advertising. They discussed one figure as advertised, then offer nothing onsite. Their Ads are too good to be... true.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi, we are concerned to hear this feedback and would like the opportunity to discuss this further with you to better understand your situation and wha...t all occurred. Please reach out to our General Sales Manager, Joe Dibiasio, at 508-676-3071. Thanks.

  • 4.0 out of 5
    February 13, 2019

    At first was hesitant because lots of things were being recommended that were not critical. HOWEVER..... they were more than accommodating with the use... of a courtesy loaner car. Not to mention, that non critical part of the service uncovered a transmission issue that was covered by the warranty.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Stateline Subaru

    We really appreciate you recommending us and thank you for sharing about experience at our dealership.

  • 5.0 out of 5
    February 11, 2019

    They were friendly and able to accommodate a safety issue with my hood not latching completely. Courteous and even though they were totally booked took... care of my safety issue.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Stateline Subaru

    We really appreciate you taking the time to share about your experience at our dealership! Thanks for the 5 star rating!

  • 5.0 out of 5
    February 11, 2019

    Everyone that I dealt with at Stateline Subaru was courteous, knowledgeable and patient. I would recommend this dealership to anyone interested in purchasing... a Subaru.

    Does recommend this dealer
    1 people out of 1 found this review helpful. Did you?
    Stateline Subaru

    That is a great picture! Congratulation son your new car! Thank you for the 5 star rating and we really appreciate you recommending us.

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