Stateline Subaru

They were deceptive in their pricing, including discounts that would be unlikely to apply to any customer. They were also negligent in their paperwork.... Despite ample time to register our new car, they missed the deadline, costing us days of annoyance and frustration. Avoid.

I originally got a quote through email from Ali and Tracy after finding the car I wanted on CarGurus. The quote was significantly lower than other quotes... I had gotten making me interested in buying from them. For over a week, I was emailing back and forth with them and wanted a clear cut quote as I didn’t want to have to drive 1 ½ hours down there so I asked many questions (what’s not included in the quote, do I have to trade in a car, is there any stipulations) and I was told I didn’t have to trade in a car, all the things not included in the quote were standard things (doc fees: 484, tax, registration). I spoke to another dealer and gave them the quote and they found that with the price they were quoting me, they’d lose ~$1,200. Again, I called and flat out mentioned what the other dealer said and asked how can they be making money in which they basically said it’s just high volume and having to finance through them. I went down there and given a quote which was around $2,000 more than the online quote they gave me. The quote I was given and the online quote includes a recent graduate discount and a military discount which was never mentioned and online it only mentioned that you had to finance through them. The quote included financing for 72 months. If you don’t finance through them it’s an additional $1,500. When I mentioned that this was never mentioned to me and that I was lied to, Inna stated that the whole point of Tracy and Ali was to get me in which she used to excuse the lying. I was already given a lower quote with a dealership who isn’t deceptive with pricing, gave me the exact car I wanted and didn’t require I finance through them. Stateline was able to match the pricing but I had to finance 72 months, get a different color than I wanted that was off of the lot. I went in with the intention of buying a car that day and left due to their lies and immediately bought with a dealership I knew I could trust. Be very careful when purchasing a car here.

Beware of this Dealer. Deceptive internet advertising. They discussed one figure as advertised, then offer nothing onsite. Their Ads are too good to be... true.

At first was hesitant because lots of things were being recommended that were not critical. HOWEVER..... they were more than accommodating with the use... of a courtesy loaner car. Not to mention, that non critical part of the service uncovered a transmission issue that was covered by the warranty.

They were friendly and able to accommodate a safety issue with my hood not latching completely. Courteous and even though they were totally booked took... care of my safety issue.

Everyone that I dealt with at Stateline Subaru was courteous, knowledgeable and patient. I would recommend this dealership to anyone interested in purchasing... a Subaru.

After going through a lengthy car-shopping process, I stumbled upon Stateline Subaru and was greeted by their friendly and helpful employees. I was fortunate... enough to work with Steve Chaves, and he was able to quickly and effortlessly find me a car that I loved at a price I was happy with. There was a no-pressure atmosphere from the moment I set foot in their dealership until the moment I drove off in my new car. I'd highly recommend this dealership to any of my friends and family.

Service manager was helpful and informative.If you are going to offer valet service to bring the finished car to the door, make sure the valet tells someone... when he goes to lunch. I was standing outside for 10 minutes in the cold waiting for my car. I was able to get the manger's attention and he found the keys and handled the situation.

Excellent service and very friendly every time I have a problem with my Subaru I take it to the dealership to have it checked out there

I didn't have to wait too long. I presented a coupon that didn't apply, but the person that was helping me found a coupon for me that did apply to the... service I received.