Stateline Subaru

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 8:00 PM

Stateline Subaru Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:30 PM

Sunday

12:00 PM - 5:00 PM

About Our Dealership

Dealer on Cars.com since July 2019

From the moment you walk onto our lot, you'll get excellent service from our sales team. They'll be able to guide you to

...

the new, used, or certified pre-owned vehicle that has everything you're looking for. Our showroom features lots of reliable vehicles that offer all the versatility and safety features that you've come to expect from Subaru. There's everything from dependable family classics like the Outback to sporty hatchbacks like the Impreza. Whichever car or SUV catches your eye, you can be confident that it'll safely get you through any conditions with standard Subaru Symmetrical All-Wheel drive.

"A driver's best friend"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
478 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 30, 2019

    They were deceptive in their pricing, including discounts that would be unlikely to apply to any customer. They were also negligent in their paperwork.... Despite ample time to register our new car, they missed the deadline, costing us days of annoyance and frustration. Avoid.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Evan, we appreciate you taking the time to clear up a few issues at the registry with us, once those were completed we were able to successfully re...gister your vehicle. If you would still like to talk more about the events that occurred during your visit with us, please reach out to our General Sales Manager, Joe Dibiasio, at 508-676-3071. Thank you.

  • 1.0 out of 5
    September 23, 2019

    I originally got a quote through email from Ali and Tracy after finding the car I wanted on CarGurus. The quote was significantly lower than other quotes... I had gotten making me interested in buying from them. For over a week, I was emailing back and forth with them and wanted a clear cut quote as I didn’t want to have to drive 1 ½ hours down there so I asked many questions (what’s not included in the quote, do I have to trade in a car, is there any stipulations) and I was told I didn’t have to trade in a car, all the things not included in the quote were standard things (doc fees: 484, tax, registration). I spoke to another dealer and gave them the quote and they found that with the price they were quoting me, they’d lose ~$1,200. Again, I called and flat out mentioned what the other dealer said and asked how can they be making money in which they basically said it’s just high volume and having to finance through them. I went down there and given a quote which was around $2,000 more than the online quote they gave me. The quote I was given and the online quote includes a recent graduate discount and a military discount which was never mentioned and online it only mentioned that you had to finance through them. The quote included financing for 72 months. If you don’t finance through them it’s an additional $1,500. When I mentioned that this was never mentioned to me and that I was lied to, Inna stated that the whole point of Tracy and Ali was to get me in which she used to excuse the lying. I was already given a lower quote with a dealership who isn’t deceptive with pricing, gave me the exact car I wanted and didn’t require I finance through them. Stateline was able to match the pricing but I had to finance 72 months, get a different color than I wanted that was off of the lot. I went in with the intention of buying a car that day and left due to their lies and immediately bought with a dealership I knew I could trust. Be very careful when purchasing a car here.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Gina, we are concerned to hear all this and would like the opportunity to talk more about this entire situation with you over the phone. At a time ...that works best for you, please reach out to our General Sales Manager, Joe Dibiasio, at 508-676-3071. Thank you.

  • 1.0 out of 5
    September 3, 2019

    Beware of this Dealer. Deceptive internet advertising. They discussed one figure as advertised, then offer nothing onsite. Their Ads are too good to be... true.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are concerned to hear this feedback and would like the opportunity to discuss this further with you to better understand your situation and wha...t all occurred. Please reach out to our General Sales Manager, Joe Dibiasio, at 508-676-3071. Thanks.

  • 4.0 out of 5
    February 13, 2019

    At first was hesitant because lots of things were being recommended that were not critical. HOWEVER..... they were more than accommodating with the use... of a courtesy loaner car. Not to mention, that non critical part of the service uncovered a transmission issue that was covered by the warranty.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you recommending us and thank you for sharing about experience at our dealership.

  • 5.0 out of 5
    February 11, 2019

    They were friendly and able to accommodate a safety issue with my hood not latching completely. Courteous and even though they were totally booked took... care of my safety issue.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to share about your experience at our dealership! Thanks for the 5 star rating!

  • 5.0 out of 5
    February 11, 2019

    Everyone that I dealt with at Stateline Subaru was courteous, knowledgeable and patient. I would recommend this dealership to anyone interested in purchasing... a Subaru.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    That is a great picture! Congratulation son your new car! Thank you for the 5 star rating and we really appreciate you recommending us.

  • 5.0 out of 5
    February 10, 2019

    After going through a lengthy car-shopping process, I stumbled upon Stateline Subaru and was greeted by their friendly and helpful employees. I was fortunate... enough to work with Steve Chaves, and he was able to quickly and effortlessly find me a car that I loved at a price I was happy with. There was a no-pressure atmosphere from the moment I set foot in their dealership until the moment I drove off in my new car. I'd highly recommend this dealership to any of my friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 9, 2019

    Service manager was helpful and informative.If you are going to offer valet service to bring the finished car to the door, make sure the valet tells someone... when he goes to lunch. I was standing outside for 10 minutes in the cold waiting for my car. I was able to get the manger's attention and he found the keys and handled the situation.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2019

    Excellent service and very friendly every time I have a problem with my Subaru I take it to the dealership to have it checked out there

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2019

    I didn't have to wait too long. I presented a coupon that didn't apply, but the person that was helping me found a coupon for me that did apply to the... service I received.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews