EchoPark Automotive Thornton

Paul was very helpful with the whole process. I will definitely recommend family and friends.

My daughter and I were looking for a Nissan Murano. She researched the car, fair market values and dealer reviews. We decided to look at Muranos at Echo... Park, Thornton, and found a 2018 with low mileage at a good price. We appreciated the no-pressure sales approach allowing us to take time looking at the cars on the lot before working with a sales representative. The sales rep we worked provided good information about the car and was helpful during the test drive. During the test drive, we noticed that the inside of the car was dirty, and the sales rep promised he would have it cleaned. We were a bit taken aback that we needed a certified check, not a personal check, for the down payment, but were able to procure one the same day. After completing the paperwork, we waited for the car to be cleaned. The detail tech did was the car and wipe down some of the dirt from the driver's area (using a very pungent cleaner--my daughter drove the car home with the windows open). After getting the car home (I drove separately) we noticed that none of the back seat area had been cleaned, including a very prominent deodorant smear on the back seat console. Failure to clean the entire vehicle after the sales rep stated it would be cleaned is why I rated the customer service low. I would recommend Echo Park for the quality of the vehicles, the pricing, and the general attitude of the sales staff, but would also caution buyers to double-check to ensure the detail staff cleans the vehicle thoroughly.

Very easy process. Reviewed on line and then went down to see and inspect the car first hand. Rich was easy to deal with and answered my questions. ... I like the 90 day warranty, the free car fax, and the 7 day return policy. When buying used.....this helps build confidence that you are not making a mistake. Signing the docs went smooth and I walked away with the car I wanted at a price (no haggle) that was fair.

I kid you not. The whole process was low stress and they didn't play any games when it came to the deal we hammered out. Tia was amazing and really facilitated... the whole process. When the time comes again to replace a vehicle, this will be one of the first places I check in with.

The customer service and sales level at Echopark Thornton is top notch. I had an issue with my trade in and my sales guy, Gray Thompson, offered to step... in without me even asking. Everything worked out perfectly. Thanks again Gray!!!

Excellent service, good price and an amazing car. Happy with my Rogue

From the moment I walked in I was greeted with a smile and Tia was very accommodating to my requests. I couldn't have asked for a better car buy experience.

Cipriano was an excellent sales person to work with. He went above and beyond to ensure that we chose a vehicle that we liked and worked with our budget.... After allowing us to test drive many vehicles, he was very helpful with guiding us through our financing options, and helped us to make an easy choice regarding which vehicle to purchase, and even sold us on the warranty. We were approved quickly, our trade was priced fairly, and signing the paperwork was fast and efficient. Cipriano truly made this a good experience for us. We could not have asked for a smoother or more stress free car purchase experience.

Overall, I enjoyed the car buying experience as much as one can. It started off a little shaky. I made an appointment to see a specific vehicle at a specific... time, and when I arrived, the vehicle was not available yet. Besides that one minor issue, the buying process, start to finish, was seamless and easy. I worked with David, and he did a great job not pressuring me, and explaining the all the details of Echo Park. I'd definitely buy from them again.

I've bought my last 3 cars from Carvana because of the painful reality of going to dealers. Echo Park was great! All of the pain of buying a car at a... dealer was gone. Highly recommend these guys if you're looking for a used car.