I saw "the" car on Sunday! Drove it on Saturday! Larry was excellent to deal with! He was the only dealership that called me the same day he got my... message! I told him I needed to think about it until Wednesday! No pressure at all! I called him on Tuesday and told him it was mine!!! We picked her up on Wednesday! I am so satisfied with my purchase! The guys here were great! The next time I am looking for a car that is a little "above" the rest --I will return!!! " Rosie" found a great home! Thanks, Larry! You are the man!!!
I saw a car on line that I was interested in. I stopped by the dealership. I was in the parking lot for awhile none of the sales people ever came outside.... I walked in and talked to a sales person in his office. I was treated as if I was bothering him. He advised me they has nothing to show me. I feel as if I was treated rudely. I do not plan to return. I thought Brambleton imports was close to my home and would be a convenient place to car shop. After that experience I drove to Brookside Auto and purchased a used car.
Cheryl I was shocked to read your comments. We strive for total customer satisfaction before and after the sale. We have never had a bad review. Obvio...usly we dropped the ball this time. I apologize for your disappointing experience. I don't know what we can do to make it up to you but I would like to offer a free oil change and car wash for your new car. Please stop by our Brambleton Avenue location and ask for Woody.
Larry Sullivan was a gentleman and made my dealings very easy. He took all my info then let me go so he could complete paperwork, I could go back to what... I was doing and pick up new car once he cleaned it and finished paperwork. First time anyone at a dealer considered my time as important! Will deal again!
It was a true pleasure working with you and your wife. My job is much easier when the customer has done their homework and knows what they want. I loo...k forward to assisting you with the next purchase. Please stop buy when you are in the neighborhood. Larry
I made a deal with Larry Sullivan over the phone. once i arrived, he had me back on the road in 15 minutes. Living over 5 hrs away I greatly appreciated... that.
It was a pleasure doing business with you Ronnie. Thank you for your stellar review. I understand that time is precious and we keep that in mind when ...working with our customers. I hope you enjoy your new vehicle.
Larry provided us with exceptional and informative service. We felt comfortable asking questions and voicing concerns. We also felt he had our best interests... at heart. Larry put us in a car we look forward to enjoying for years to come.
I learned a long time ago that it is best to treat people the way you want to be treated. It was wonderful working with you and I look forward to assi...sting you again in the future. Thank you for the review. Larry
What a nice experience I had on Tuesday June 16th 2015, in purchasing my Ford Explorer from Brambleton Imports. Being an older women living a lone, I was... understandably nervous. The manager, Mr. Larry Sullivan, was very personable, knowledgeable, and extremely helpful, in assisting me in selecting my new vehicle. I would not hesitate at all, in recommending Mr. Sullivan and his dealership in helping perspective buyers.
It was a pleasure working with you and thank you for the positive review. I understand that buying a vehicle on your own can be a stressful experience.... We strive to make it as easy as possible. I hope you enjoy the SUV on your weekend excursions. Larry
Larry Sullivan made the process of buying a used luxury vehicle a wonderful experience! Would recommend this dealership highly!
I am so happy you enjoyed your buying experience at Brambleton Imports. For twenty-six years our goal has been complete customer satisfaction. Thank y...ou for your excellent review. Larry
this is the first time i shopped at Brambleton imports , the salesman i meet is Larry Sullivan. super nice guy, i was looking for a used Lexus RX350 he... showed me the one he had in lot, but i was looking for a white one. he told me that they just got one in , but it wouldn't be in untill the next day.but the way i work i wouldn't be able to get back there for a few days. he called his customer and asked if he could bring the car in today so i could see it. i waited for a short time and the car showed up. i test drove it and took it to my wife to see, because this was going tobe her car. she fell in love with it. Larry thank you for going the extra mile, and giving us great customer service.when i need another car i will be going back to see Larry. Thanks again Larry customer for life ( Jon Price )
It was a pleasure assisting you and your wife. You bought a great vehicle at a fantastic price. I appreciate your wonderful review and look forward to... serving you on the next purchase. Many thanks, Larry
Drove in from out of state to purchase a very unique car from Brambleton Imports. My salesperson, Larry, was very helpful and answered all my questions... via phone and email to me driving down to purchase the car. We agreed on a sale price of the vehicle and trade-in value for my car before even meeting in person. This made the whole process extremely easy, quick, and stress free. I'm pleased with my buying experience, but even more pleased with the amazing vehicle I got to ride home in!
It is a true pleasure working with someone who has done their homework and knows what they want. Your feedback is greatly appreciated and I'm so glad ...you are happy. We want everyone to experience that same feeling. I hope your BMW brings you lots of smiles and many fun miles. Thank you again for your business. Larry
After weeks of searching for a quality used Lexus, my husband and I were starting to get frustrated. We started the search online and traveled to several... different dealerships all of which proved to be a huge waste of time. A friend of ours suggested that we try Brambleton Imports. She was a repeat customer who had purchased 4 vehicles. We arrived on a busy Saturday afternoon and we were greeted by a friendly salesman who asked us what we were in the market for. After we told him, he personally escorted us to another lot a few miles away. Little did we know at that time, that our salesman was actually the owner! When we got to the lot he introduced us to Larry Sullivan who was literally holding the door open for us. I am frugal by nature, yet I felt comfortable and at ease with our negotiations. The thing that sealed the deal for me was the fact that there is no processing fee at Brambleton Imports. It saved us around $600 which is the comparable fee at many of the other lots we visited. This was the best car buying experience that I have ever had. We felt like we were in the company of good friends. Matter of fact, we plan on purchasing another vehicle within the next few months. There is no other place I will buy from again.
We are so glad you made the one hour plus drive to see us. Year after year we are voted the best place to buy a luxury car by the residents of Roanoke.... It gives me great pleasure to satisfy a new customer from out of town. Thank you for the kind words in your review and I look forward to seeing you next time you are in town. Larry