Mountaineer Automotive

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
69 lifetime reviews.

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  • 1.0 out of 5
    March 15, 2021

    Was not informed about battery test fee prior to service, found this out on the way to pick the vehicle up. Got into a heated discussion with the service... manager. Finally agreed to pay fee, looked over bill and found a shop item fee on there, asked for an explanation what it was. Got told we charge everybody this, got heated an said a few choice words, service manager came out of the office with an attitude and said they would take care of the bill for us not to bring our car back there ever again. The ladies at the desk were very nice, their guys in the parts department are very knowledgeable. Guess we'll have to find a Mitsubishi dealer in Charleston or elsewhere.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jason, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from... us and would like the opportunity to try and make this right with you, if we still can. If you?d like to discuss this matter with one of our staff members, please give us a call at (304) 256-7400 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon. Take care.

  • 1.0 out of 5
    February 8, 2021

    We purrchased a used Ford Explorer, after 5 hours in the finiance office, noone will call you back after leaving messages from salesperson, finance personal... even the general manager. We had an issue with the vehicle had to take to service, after getting a quote for repairs went to pick up the vehicle and the price was over $300.00 more than quote. Very unsatified with the dealership and would not recommend this dealership for anyone. We have traded with the Ford dealership over 40 years, this will be our last.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2021

    BEST EXPERIENCE EXCELLENT CUSTOMER SERVICE THEY TREAT YOU LIKE FAMILY I WOULDNT BUY ANY WHERE ELSE YOU CANT BEAT THE WARRANTY THAT COMES WITH THE NEW... OR USED

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Michelle, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you a...gain! Take care!

  • 5.0 out of 5
    October 2, 2020

    I had a issue another dealership good not fix and mountaineer ford fixed the issue and saved me quite a bit of money. I recommend Mountaineer Ford to anyone.

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one! Your recommendation means so much to us and we're so happy to have earned it. Thank you aga...in for taking the time to let the world know about your positive experience. Have a great day!

  • 1.0 out of 5
    August 27, 2020

    I give it one star because this thing will not let me give zero stars. I dropped my car off on 7/15/20 for a 7/17/20 appointment date. I paid cash for... the car, it has 4K miles on it, and it needs a clutch and flywheel. Today is 8/27/20 and my car is still not repaired. Over the course of the past seven or so weeks, I have been misled, lied to, the folks in the front blame it on the folks in the back. The folks in the back blame it on being short staffed or not having qualified mechanics, etc... My first several calls to check on the status were professional on my part, but after being told it "was on the rack" or "be ready tomorrow" and then finding out it hadn't been looked at I find it difficult to continue that courtesy. When challenged on what one individual told me - his response "do you think I make my responses up or pull them out of a jar and read them to you" - "that is what service told me". I have zero confidence in anything I am told from the service department. I would like to point out, employees there lying to one another, lack of qualified help, or, after finally looking at the car and having to order parts is not my problem. It is yours. If you aren't able to service the cars you sell timely, you should fix your problem or sell fewer cars. If I get a response to this, I will not call a number in attempts to "make it right" or make me feel better. I just want the $70k car I bought, from you, with a warranty, repaired so I can drive it and to be told the truth when I inquire about the status. Those are not an unreasonable asks.

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Jason, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us... and would like the opportunity to try and make this right with you, if we still can. We take our customers? comments seriously so we hope that you?ll give us a call at (304) 461-0505 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Take care.

  • 1.0 out of 5
    July 25, 2020

    I bought a truck from them in January 2018. Earlier this spring I took it in for service and to let them know that the rear window glass wasn’t working.... The tech checked it and said they needed to order a new glass and that it was covered. I never heard from them and took it back for the next service and asked about it and they said the tech quit and that he never ordered it. They also said it was out of warranty, though it was in warranty at the time. By then there was an issue with the sunroof, which I was informed was covered. After two weeks of not hearing anything I called back and spoke to the service manager (June 19) and he said he would get it taken care of. I’m still waiting to hear back from him. I would not recommend this place.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would a...ppreciate the chance to discuss this matter further. Please give us a call at (304) 461-0505 and we will do our best to make this better. We hope to hear from you soon. Take care.

  • 1.0 out of 5
    July 8, 2020

    Worse Time since 2015. Arrived at 2:05pm for my Appointment at 2:30pm, after walking around I saw someone take off in my truck, went back to waiting room... and around 4:25 I went to front and saw my truck in Bay. They didn't tell me my truck was really. The people in service department we're unfriendly and uncaring.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    John, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us ...and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (304) 461-0505 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    April 24, 2020

    Everything was good,,,, the sunshine was beautiful outside that was a plus !!! But the technician were very helpful and did there best to get things done... as quickly as possible ..

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Berneta, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! ...Take care!

  • 5.0 out of 5
    January 18, 2020

    I was there for a oil change and my remote starter button wasn't working which it needed new batteries. I had no problem with the servi

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Emily, thank you so much for your positive comments about Mountaineer Automotive! We hope you continue to choose Mountaineer Automotive for all you...r vehicle needs! Take care!

  • 5.0 out of 5
    January 17, 2020

    I got my 2018 f-150 serviced they was fast and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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