Best Auto of Manassas

After a week buying a Mercedes the light engine turns on. And a piece from under the car falls off. Terrible experience and rude owners....

be careful! purchased a car here i’ve now spent close to 3,000 dollars on just trying to get it to pass simple inspection. do not go, heed prior reviews!... i didn’t and am stuck with a huge bill. sales woman WILL lie!

Best Auto of Manassas is a great place. I purchased my vehicle from there and Marco is one of the greatest. He is Very Friendly and Very Compassionate... when helping you find the car you need in the budget you can afford. The vehicles he has on the lot are very nice reliable vehicles. I truly love my vehicle, it runs great and was very clean inside and out. Thanks Marco for such Wonderful Customer Service.... and Thanks for Caring about your Customers and not just the business.

Very accommodating as I had a special request on my deposit due to some insurance delays. They made the purchase process easy and explained everything... thoroughly, including vehicle warranty. Made sure my car was cleaned again upon pickup. I was in and out in 30 minutes on the day I finalized my purchase

Went to purchase a 2004 Jeep Cherokee. $$$ was on the high side but was worth the look ... so I thought. I asked. I asked 2 times was there front end... damage and the response was “Vehicle in good mechanical condition”. Some of the reviews are a little tough in the sense that the customer should’ve looked at the vehicle before they bought it but CLEARLY Mechanically sound differs depending on who you talk to you. This vehicle was not the case because the radiator and the air conditioner condenser were bent so there’s no way ever be able to replace it without having to read entire front end of the car Overall my trip was a waste of time and the reason for the review, just be honest!

BUYER BEWARE- I purchased a used car from this dealership a week ago and the day after I drove it off the lot, the check engine light came on. It was immediately... clear that they turned off the check engine light to have the car pass inspection. When I called to inquire, both the owner, Mike and his partner Shala refused to explain the issue or come up with a remedy...repeatedly hanging up the phone. What looked like a great car will now cost me nearly an additional $4k in repairs. They are dishonest, rude and completely unprofessional. Stay far away!

I was talked into purchasing a 2014 Ford Focus SE, from Best auto of Manassas Inc.It has been the worst experience ever. Every-time I wanted to check the... car over, the Male owner kept pointing to the inspection sticker stating that the car had just passed inspection 2 days previous. I noticed and mentioned about the tire warning light was on, think all that was needed was air. I was wrong, after getting it home, I discovered , that the car did not lock with the remote. ( nothing worked on the remote). I went to a Ford Dealer, and asked about a key replacement, and the issue that i had re tire pressure sensor light wouldn't go out. The Service tech came out to look at the car, with a sensor detector and inspected the car's tire sensor system, and the cars remote key unit. The report i got was disturbing, and as follows. 1. The 1 and only key i have is not a Ford Key its an after market. 2. it was discovered that on tire sensor out of 4 actually work. which is the reason why the tire light sensor won't go out. 3. All the tires on the car have tire wall rot that was hidden by tire paint. 4. Some of the tires on the car if not all were used tires that are older than the car i.e 2008, 2009. the car was made in 2014. 5. I have now also less than 2 weeks of having the car, had to purchase and fit new front brake pads, the was nothing left on them metal to metal. 6. I have now discovered on doing the from pads that one wheel on the car is a different size completely 7. on test driving the car I also mentioned about a thumping noise from the tires. I was told it probably just needs air in tires. WRONG. 8. I discovered on doing the front Brake pads. That the reason for the noise , is that the tires at the front are misshapen. So all in all they lied , I strongly agree that they new about the issues, and have paid to have the inspection pass, to allow them to sell the car on. I also went to get the temporary plates changed over at DMV only to find that according to the title was incorrectly completed. I only found this out after waiting in line at DMV after 2 1/2 hrs. I confronted the owner, he refused to do anything about the car. I got upset, because he refused, he did not care. he wasn't up set. So i tried to make him feel like I was feeling. I noticed that there were two other couples on the lot. I shouted over to them . Don't buy here they will not fixes any issues that there cars have, they will scam you like they are doing to me . At that point he started getting upset, and asked me to leave, which I did. I am now wanting to report this dealership for selling misrepresented cars. Not bring cars up to the legal requirements for road use. Or not taking responsibility for there actions. DO NOT GO NEAR THIS GARAGE EVER.

Within 44 hours the front passenger tire fell off, just a mile after getting off 81. Rotors were replaced before purchase and they should have seen the... axle had never been lubed. Apparently it’s my problem, is what Shala and Mike told me.

I had a pleasant and professional encounter with Shala and Mike in April 2019. Mike was quite detailed and thorough in working with my car purchase requirement.... I wanted some minor modification to the look and feel of the car. Mike took time out of his busy schedules to work with me and provided recommendations. His efforts save me hundreds of dollars. So far, so good, I am happy with car. Great place to buy a car.I wholeheartedly recommend Best Auto of Manassas INC ...Sam

Called to check if the vehicle we were interested in was still available, Shahla informed us it was. We were concerned because we were going to have to... drive 2.5 hours to look over the vehicle and had a strict budget. I was upfront with the money I had to replace my wife's totalled vehicle and not a penny more. The asking price after processing fee and asking price was about $800 over our budget. I asked if the price was firm or negotiable with my limited funds. After speaking with the owner they agreed to give us the car with 3 month warranty for the exact amount paid out by our insurance company for total loss. They agreed to hold vehicle for 3 days until we could come to view vehicle and test drive. After test drive I noticed a bad vibration/sound coming from the front (brakes or rotars). After voicing my concern they replaced rotors on the spot to ease our worries. Very very pleasant staff and great to work with. Shopping for used cars doesn't have to be a dreadful experience. Give them a call for your next vehicle, we are glad we did!!!