Reviews
Great experience overall. The staff was professional, patient, and helpful throughout the entire process. Tanaisia took the time to answer my questions, worked with my outside financing through USAA, and never pressured me into purchasing products I didn't want. The buying process was straightforward, and I'm very happy with my 2024 Jeep Grand Cherokee Altitude X. I would recommend EchoPark to others looking for a vehicle.
Great experience overall. The staff was professional, patient, and helpful throughout the entire process. Tanaisia took the time to answer my questions, worked with my outside financing through USAA, and never pressured me into purchasing products I didn't want. The buying process was straightforward, and I'm very happy with my 2024 Jeep Grand Cherokee Altitude X. I would recommend EchoPark to others looking for a vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
My experience with this location was extremely challenging. The wait times are chaotic. 2-4 hour wait times, with zero communication.
My experience with this location was extremely challenging. The wait times are chaotic. 2-4 hour wait times, with zero communication.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We apologize for the long wait times and lack of communication. We will work to improve our processes to ensure a better experience for our customers in the future.
Marco was very patient and informative. I was very pleased to have met him! Very knowledgeable
Marco was very patient and informative. I was very pleased to have met him! Very knowledgeable
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words about Marco! We pride ourselves on hiring knowledgeable and patient team members who provide excellent service. We're happy to hear your experience was a positive one. Thanks for choosing our business!
Sleazy and ILLEGAL $700 required add-ons, slow service, disorganized and negligent staff. Took 3 hours from start to finish and I knew the exact car I wanted and didn't take any time to decide. Cash deal with no trade-in, and it took 3 hours on a Thursday evening. Plus 30 minutes the next day when I dropped off the cashier's check. Worst part was they tried slapping a $700 fee for interior and exterior surface treatment. That's like a $40 value, max. They say "it's already installed", "we can't uninstall it", "we do this to all of our cars", and "we can't take off the fee." Well, this scam is called tied buying and it's ILLEGAL. They did take off the fee after I asked for the fifth time. For a no-haggle car dealership they certainly laid on the sleaze thick. There's more, but I'll leave out all the other minor annoyances. Do I like the car I bought so far? Yes. Do I like the price I got? Yes. But the dealership did its best to make me loath the process.
Sleazy and ILLEGAL $700 required add-ons, slow service, disorganized and negligent staff. Took 3 hours from start to finish and I knew the exact car I wanted and didn't take any time to decide. Cash deal with no trade-in, and it took 3 hours on a Thursday evening. Plus 30 minutes the next day when I dropped off the cashier's check. Worst part was they tried slapping a $700 fee for interior and exterior surface treatment. That's like a $40 value, max. They say "it's already installed", "we can't uninstall it", "we do this to all of our cars", and "we can't take off the fee." Well, this scam is called tied buying and it's ILLEGAL. They did take off the fee after I asked for the fifth time. For a no-haggle car dealership they certainly laid on the sleaze thick. There's more, but I'll leave out all the other minor annoyances. Do I like the car I bought so far? Yes. Do I like the price I got? Yes. But the dealership did its best to make me loath the process.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
I bought my son a car over the Memorial weekend and Nidda made our experience smooth and uneventful. All the team around here were amazing and helpful. We will definitely buy from Echopark in the future
I bought my son a car over the Memorial weekend and Nidda made our experience smooth and uneventful. All the team around here were amazing and helpful. We will definitely buy from Echopark in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us such a kind review! We are thrilled to hear that your car-buying experience at Echopark was smooth and uneventful. Our team works hard to provide exceptional service to our customers, and we are grateful to have earned your trust. We look forward to assisting you with future purchases. Happy driving!
Bought my son a car this weekend and had a great experience with the process. Our sales rep Adrienne, was great! she made the process smooth and enjoyable.
Bought my son a car this weekend and had a great experience with the process. Our sales rep Adrienne, was great! she made the process smooth and enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing our dealership for your son's car purchase! We're thrilled to hear that you had a great experience, and we'll be sure to pass your kind words along to Adrienne. We hope your son enjoys his new ride! 🚗 #HappyCustomers #SmoothProcess
Tanaisia was amazing! Very light spirited person. Made my experience great! Thank you Echopark for my great car!!!
Tanaisia was amazing! Very light spirited person. Made my experience great! Thank you Echopark for my great car!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We are thrilled to hear that Tanaisia provided you with an exceptional experience at Echopark. Our team strives to make car-buying a positive and enjoyable process. We hope you are loving your new car! #HappyCustomers #EchoparkExperience
My Sales Rep Omar was friendly and efficient. He was very helpful and I enjoyed working with him
My Sales Rep Omar was friendly and efficient. He was very helpful and I enjoyed working with him
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback! We're thrilled to hear that your experience with our sales rep Omar was efficient and enjoyable. We pride ourselves on providing exceptional customer service and we're glad Omar was able to assist you with your needs. We appreciate your business and hope to work with you again in the future.
Good experience for us. Everything went well. No complaints. We found what we wanted for a good deal.
Good experience for us. Everything went well. No complaints. We found what we wanted for a good deal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad to hear that you had a great experience with us! Thank you for choosing our business and we hope to see you again for more great deals. #customerhappiness #weserveforyou
My experience was great, from the person who inspected my vehicle to the finance people who helped to complete the transaction. Sharon helped me close the deal on my Jeep Wrangler with a fair price.
My experience was great, from the person who inspected my vehicle to the finance people who helped to complete the transaction. Sharon helped me close the deal on my Jeep Wrangler with a fair price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our team, from the inspection process to the final transaction. Sharon and the rest of our finance team were happy to help you get a fair price for your Jeep Wrangler. We appreciate your business and hope to see you again soon!