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Horrible customer service
just now This is the worst car buying experience I’ve ever had. From the moment we stepped into the building we received horrible customer service. The man that was inside didn’t even bother to walk out to show us the car. He just told us the keys are inside and told us to test drive it on our own. We paid a $500 deposit and then when we came to pick up the car saw a huge crack in the trunk. When we asked to get our money back we were told no that there are no refunds so we lost $500 to these guys. It’s very disappointing that they don’t care more about customer service and would not refund us the $500 even though we did not purchase the car and there was major damage that they said would cost $1500 to fix. I do not recommend coming to them to buy a car because they are not concerned with customer service. We were cheated out at $500 and will definitely never return again.
Customer Service Excellent
I was in the market to buy a newer used car, and I stopped by All Star Auto to check out a couple of cars I had found online. Johnny was my initial contact, and I could tell from my first visit that he would give it to me straight, no BS, and he wasn't pushy in the slightest. Very knowledgeable about the cars on the lot, and I ended up going to look on three different occasions, eventually settling on one that I liked. The buying process was very quick and painless, I believe I was in and out of the office in half an hour total (from the price agreement to the document signing). And their dealership administration fee is substantially lower than some of the other dealerships I checked out. Also, they offered to fix my loose driver's side handle for free a week after I had already purchased the car. Overall, their customer service is great (Johnny especially) and I had a great buying experience. I will definitely go back in the future when I'm in the market again.
Service was very good
Salesman let us take our time and the girls in the office were very friendly and professional. Would buys car here again next time I’m shopping
Car died on a test drive
The first thing the dealer asked was if we were going to use the car as a "daily driver." I don't know what else a car would be used for except to drive it on a daily basis. We test drove a car and it died on the side of the road after a half-mile test drive. We had to walk back to the dealer. I would not recommend buying a car from this place.
Do not believe paid-for higher reviews!
Buyers beware! Do not do business with All Star Auto, unless you want an unsafe vehicle that will not last three months with the company refusing to pay for necessary repairs (and I mean necessary, not comfort or luxury...I mean having a running vehicle)! I'd give less than one star if I could!! I purchased a van here just over two months ago and I've already had to put my own money into a new battery, it's been in the shop to fix a broken fan in the a/c (which All Star did pay for half of, but the a'c still doesn't always run properly), and now it's back in the shop needing a new radiator, which they refuse to help pay for. If I spend nearly $10000 on a vehicle, I expect it to be in safe, working order for more than 10 weeks! I specifically bought this mini van while I was seven months pregnant so that I would have a safe way to bring my baby home from the hospital. Here it is two months later, I'm due in less than a week, and my van is back in the shop and I'm out another $500! Hopefully baby doesn't decide to come today when I don't have a way to bring her home. Not to mention my three other children that travel back and forth to Lee's Summit several times a week. What if the van had overheated and died in the middle of I-435 with three children and a nine month pregnant mom!?!?! And I haven't bothered them about the little things that are wrong with the van (that they even specifically lied about), because I'm reasonable and understand that a 9 year old, used vehicle will have problems and I understand that the dealership isn't responsible for everything that goes wrong. (Broken seats, entertainment system that doesn't work, windshield washer hose/connector broken, etc.). However, I do expect the dealership to help out when it comes to an essential part that the vehicle cannot run without! I don't know how these people sleep at night knowing they put families in danger. I know there are good reviews on here, but please seriously re-consider. It's not worth it. I'm devastated and left wondering how I'm going to pay my bills.
We are very picky about where we buy our vehicles, and this is the best place that we have found. We loved it so much that we actually traveled a total of 6 hours to purchase our Jeep. Lifetime customer
Great Experience Overall!
We worked with Steve and we were very happy with the outcome. Great car at a very good price. Friendly, quick and would definitely go back.
We bought a used car. Very fast, friendly service. We were pleased with the outcome of our visit. I would recommend buying a vehicle from them.
Buying my next car here without a doubt
Bought a 2015 Nissan Altima in early December. After having a terrible experience at Lee's Summit Volkswagen I am to All-star on a whim because of their great reviews and it's right by my new house. Researched some cars they has posted online. Went there on a Tuesday afternoon and within 90 total minutes I bought my car. Car is perfect but the customer service really got me. Steve was beyond helpful and easy to work with. My wife will be in market for a car early next year and we are definitely going to All-star
My wife and I found the perfect vehicle for us at a price better than anywhere else. We plan to come back.