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Nissan of Irvine

(37 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed

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Reviews

(37 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I never learn !

I never learn ! after having a terrible experience 7 years ago seems that my bad luck continues. Went in last Saturday and bought a Altima SL . When my car was delivered I found it had less than 1/4 tank of gas , I complained but to no avail. Then I was told that the second key to the car is no where to be found nor is the owners manual and the trunk organizer tray. I have sent numerous emails and text messages and neither the salesman Randy or the manager Ron have bothered to respond . HORRIBLE CUSTOMER SERVICE, hypocrisy if you ask me , being nice until they get your money, then you don't exist

I never learn !

I never learn ! after having a terrible experience 7 years ago seems that my bad luck continues. Went in last Saturday and bought a Altima SL . When my car was delivered I found it had less than 1/4 tank of gas , I complained but to no avail. Then I was told that the second key to the car is no where to be found nor is the owners manual and the trunk organizer tray. I have sent numerous emails and text messages and neither the salesman Randy or the manager Ron have bothered to respond . HORRIBLE CUSTOMER SERVICE, hypocrisy if you ask me , being nice until they get your money, then you don't exist

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jim, we regret your most recent visit with us was not up to the standards we strive for. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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I bought my Maxima at Nissan of Irvine 6 years ago and

I bought my Maxima at Nissan of Irvine 6 years ago and have had all service done by their service department. I have had excellent experiences from the entire dealership and have been behind satisfied with everything. I am very grateful to know that I can always count on Juan Alvarado to keep my car safe and in tip top shape. I appreciate the excellent customer service. Thank yiu Nissan of Irvine.

I bought my Maxima at Nissan of Irvine 6 years ago and

I bought my Maxima at Nissan of Irvine 6 years ago and have had all service done by their service department. I have had excellent experiences from the entire dealership and have been behind satisfied with everything. I am very grateful to know that I can always count on Juan Alvarado to keep my car safe and in tip top shape. I appreciate the excellent customer service. Thank yiu Nissan of Irvine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kathleen, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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I had a great experience at Nissan of Irvine.

I had a great experience at Nissan of Irvine. Believe it or not, in almost 2 hours from the moment I stepped in the dealership, I got the car I was looking for. Ricardo was honest and easy to deal with. I totally recommend Nissan of Irvine if you are in the market for your next car.

I had a great experience at Nissan of Irvine.

I had a great experience at Nissan of Irvine. Believe it or not, in almost 2 hours from the moment I stepped in the dealership, I got the car I was looking for. Ricardo was honest and easy to deal with. I totally recommend Nissan of Irvine if you are in the market for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sina, we're happy to hear you had such a positive experience with our team!

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Service attendant by Amed was excellent and I’m will

Service attendant by Amed was excellent and I’m will return to serve my fleet.

Service attendant by Amed was excellent and I’m will

Service attendant by Amed was excellent and I’m will return to serve my fleet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave a review for us at Nissan Of Irvine. We're happy we could meet your expectations!

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This experience with Nissan of Irvine has been the best

This experience with Nissan of Irvine has been the best experience I’ve ever had purchasing a new car. I called up Nissan Irvine, and spoke with Keith who is the sales/finance manager and explained my credit situation to him over the phone. He gave me a straight up answer and said that he could get me what I wanted so I went down there sake he ran my credit in 10 minutes later he said you’re approved or exactly what you want and exactly the price you want. He then told me go pick out whatever color I wanted. . Once I picked out the color in the vehicle that I wanted, it took less than 45 minutes for me to take care of all the paperwork and be in my car happy as can be driving down the road. This dealership went above and beyond to meet all my expectations and requirements, I highly suggest anybody looking for a Nissanto definitely go to this dealership if you want that close family personal experience. Nissan of Irvine is the number one place to go when you need to get yourself a vehicle

This experience with Nissan of Irvine has been the best

This experience with Nissan of Irvine has been the best experience I’ve ever had purchasing a new car. I called up Nissan Irvine, and spoke with Keith who is the sales/finance manager and explained my credit situation to him over the phone. He gave me a straight up answer and said that he could get me what I wanted so I went down there sake he ran my credit in 10 minutes later he said you’re approved or exactly what you want and exactly the price you want. He then told me go pick out whatever color I wanted. . Once I picked out the color in the vehicle that I wanted, it took less than 45 minutes for me to take care of all the paperwork and be in my car happy as can be driving down the road. This dealership went above and beyond to meet all my expectations and requirements, I highly suggest anybody looking for a Nissanto definitely go to this dealership if you want that close family personal experience. Nissan of Irvine is the number one place to go when you need to get yourself a vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Jeff, for sharing your wonderful experience with us! We're glad to hear that Keith was able to assist you in finding the perfect vehicle and that our team exceeded your expectations. Your recommendation means a lot to us. Congratulations on your new vehicle and welcome to the Nissan of Irvine family!

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Juan Alvarado from the service department provided

Juan Alvarado from the service department provided excellent customer service. He was very polite, patient, and went above and beyond. I highly recommend him!

Juan Alvarado from the service department provided

Juan Alvarado from the service department provided excellent customer service. He was very polite, patient, and went above and beyond. I highly recommend him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so pleased you enjoyed your visit with Juan at Nissan of Irvine! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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Best dealership ever!

Best dealership ever! Honest and friendly staff. Ron the GM himself is hands on and great to work with. The Finance Manager Sabrina is very nice and courteous. Everyone is great. Thank you.

Best dealership ever!

Best dealership ever! Honest and friendly staff. Ron the GM himself is hands on and great to work with. The Finance Manager Sabrina is very nice and courteous. Everyone is great. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alex, thank you so much for your amazing feedback! We were delighted to help you once again and we always enjoy a visit from you and your family. We look forward to continuing to see you throughout your ownership.

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Service for my cat was very easy completed with a

Service for my cat was very easy completed with a pleasant crew. Lots of communication. Nice that you can choose the type of updates you get. Overall 5 stars

Service for my cat was very easy completed with a

Service for my cat was very easy completed with a pleasant crew. Lots of communication. Nice that you can choose the type of updates you get. Overall 5 stars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your recent service experience, Doug! We strive to provide exceptional service and it sounds like our team did just that. We hope to see you again.

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features fast and friendly service by knowledgeable sales

features fast and friendly service by knowledgeable sales people, accounting department, and service people in a comfortable atmosphere

features fast and friendly service by knowledgeable sales

features fast and friendly service by knowledgeable sales people, accounting department, and service people in a comfortable atmosphere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Rob, thank you for taking the time to leave us a 5-star review! We were delighted to assist you and we hope to see you again.

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Nissan staff is excellent.

Nissan staff is excellent. The gentleman was friendly, courteous, yet businesslike without being brusque. He explained everything to my satisfaction. Altogether a pleasant experience. staff is excellent

Nissan staff is excellent.

Nissan staff is excellent. The gentleman was friendly, courteous, yet businesslike without being brusque. He explained everything to my satisfaction. Altogether a pleasant experience. staff is excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Norm, your support through this 5-star review means the world to us! We're grateful for your trust and for choosing us. We aim to continue exceeding your expectations.

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See all 37 reviews