Nissan of Irvine

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 21, 2019

    I drive from San Diego to have my car service at your dealership. Been doing it for. 40 years. Because of Tim and Gary honest.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jay, thank you so much for your continued business. We greatly appreciate you. We look forward to seeing you at your next visit.

  • 5.0 out of 5
    July 22, 2019

    Everyone at the dealer were very nice and helpful. My truck was ready the same day they promised. Thank you Gary Lunendoll, service Advisor, you are so... awesome.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Laura, thank you for the 5 star review of your service visit with us! We know you have many choices for Nissan in Orange County and we are honored to ...have earned your business. We look forward to seeing you again at your next maintenance appointment.

  • July 6, 2017

    Just leased an x5 from Circle BMW in Eatontown, NJ. Cliff Neubart made the experience painless, quick (even enjoyable) and most of all professional. ... He was honest. Everything was delivered as requested. Will definitely do business with him and Circle again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 3, 2019

    Always great service at this location. Easy to schedule an appointment. Timely service and repairs. Great rewards plan if you’re a regular customer. Thanks... Brian.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a 5 star review! We know you have many options for servicing your Nissan and we are honored to have earned y...our business. We look forward to seeing you at your next maintenance appointment.

  • 5.0 out of 5
    June 14, 2019

    Brian kept me informed and went above and beyond by delivering my vehicle to my home! I would definitely come back to this location for all my car services!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this great 5 star review. We look forward to seeing you at your next visit!

  • 5.0 out of 5
    March 5, 2019

    Victor was kind and helpful.. my car needed new brakes and I appreciate his patience and honesty. I highly recommend coming to this dealer for any service..... it’s staffed with trustworthy individuals.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Maria, thank you for taking the time to leave this great 5 star review on your recent experience with Victor in our Service Department! We know you ha...ve many choices in Orange County for servicing your Nissan and we are honored to have earned your business. We look forward to seeing you at your next maintenance appointment.

  • 5.0 out of 5
    February 26, 2019

    Came in to get my Nissan serviced, since I saw a great offer from them. I didn't have the coupon with me, but Mark still honored the advertised price.... He kept me updated on the status of the service and the state of my car. Replaced the battery for me, which was under warranty and recommended to flush the break fluid. I declined the fluid flush, since it cost as much as I paid for the whole service and my car only had 35,000miles. They even wiped down my car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Panda, thank you for taking the time to give our dealership and Mark this great 5 star review! We know you have many options for servicing your Nissan... and we were able to earn your business. We look forward to seeing you at your next maintenance appointment.

  • 1.0 out of 5
    February 18, 2019

    Purchased a used 2017 Rouge in Aug 2017. We did not realize that the vehicle had locking lug nuts until today. The special key was not in the vehicle... when purchased. After several non-returned phone calls, I drove to the dealership to discuss my situation that I am unable to even change a tire. I spoke to the sales manager (Jose) who directed me to service. After inspection, service manager told me that the sales manager would not provide me with the tool nor replace my lug nuts with standard nuts. I could however purchase a new set or drive away with without them. I was a tad upset with that response, I did drive away with 4 of the 5 lug nuts on each wheel. This is the 3rd incident I've had with Irvine Nissan questionable management tactics. However the service department has always been good to me.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Steve, I would like to apologize for your recent experience with our Sales Department. I am happy to hear that our Service Department has always been ...great for you. I would like to discuss in further detail this recent experience and the other two incidents you mentioned. Please reach out to me at your earliest convenience, I would like the opportunity to address your concerns. Stephanie Smith, Owner Loyalty Manager, 949-580-2339, ssmith@nissanofirvine.com

  • 3.0 out of 5
    February 18, 2019

    The place provides a lot of services and its located just beside 5 highway. It used to be very friendly in terms of service but recently they are getting... greedy and not providing even the simplest services like looking at a simple gauge without charging you (high amount). I think this became their profit model to have good promotions but charge for everything else. Mark handled my car this time and he didn’t seem sincere. Had better experience with their other experts

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Km, I would like to apologize for the insincere experience you received from our Service Department, and that you felt we were eager to rip you off. T...his is not how we try to do business. I would like the opportunity to address your concerns. If you could please reach out to me at your earliest convenience I would appreciate it. Stephanie Smith, Owner Loyalty Manager, 949-580-2339, ssmith@nissanofirvine.com

  • 5.0 out of 5
    February 10, 2019

    Joe and Alex were great! No pressure and great attitudes. They were patient and fair! There was no pressure or hassles! They worked with me over a period... of a month! Great experience! Well done!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sharon, thank you for taking time out of your weekend to tell us about your experience. We are so pleased to hear that Joe and Alex took great care of... you. Congratulations on your new vehicle and we look forward to continuing to provide you with excellent customer service at your first maintenance appointment.

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